Technology Services & Resources

  • Updated 2FA Text Message Method

    Click to learn how to change your 2FA method

    Microsoft plans to discontinue the use of two-way text message as a two-factor authentication (2FA) option in the near future. If you currently use this option, we strongly recommend switching to the Microsoft Authenticator mobile app now. If your device does not support the app, you can select to use the phone call verfication method instead.

    Updated Steps to log in to MyVSU using Text Message Method

    1. Log in to MyVSU and select "Text Me. You will still receive a text message with a verification code.

      authorizationtext2fa

    2. On the MyVSU login screen, enter the verification code and click “Sign In”.

    signin

    NOTE: If you are using 2FA to access other VSU resources like remote desktop or remote labs, you will first need to log in at https://2fa.valdosta.edu to change to the mobile app or phone call method. 

  • Need Answers . . . Look Here First

    IT FAQs

    Visit IT FAQs to find the answers to some of the most frequently asked questions related to the technology available to you at VSU.

    For example, learn how to:

    • set up and manage your two-factor authentication
    • find your VSU username and password or reset your password
    • clear your web browser cache
    • And so much more

    VSU Solutions Center

    If you still need help, contact our award-winning Solutions Center.

    Hours of Operation (Subject to change)

    • Monday - Thursday: 8a - 9p
    • Friday: 8a - 5p
    • Saturday: 8a - 1p
    • Sunday: 8a - 2p

  • Still need more info. . . Look Here

    • 2FA: Log in to your VSU accounts using two-factor authentication

    • Tech Tools: Work/Teach/Learn at Home Resources

  • Employees & Student Organizations Information

    EMPLOYEES ONLY

    EMPLOYEES ONLY & STUDENT ORGANIZATIONS

    • Organizational Print Accounts: Used primarily for official student organizations to share a pool of print credits. This form can also be used for grants.

    • Smart Classrooms: Tutorial on using instructor classroom workstation equipment

    • WordPress: A supplemental web-designing tool used to create websites and blogs

  • IT maintenances & other important stuff

    USG OPERATING SYSTEM SCHEDULED MAINTENANCE

    Wednesday, April 14, 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, April 15, 2021 at 7:00 a.m.

    Services that may be impacted intermittently:

    • GeorgiaBEST Banner Managed Services
    • Data Warehouse and Business Intelligence
    • MOVEit Managed File Transfer
    • Georgia Archives (Content Manager)
    • GeorgiaFIRST Financials (TeamMate Audit Management System)

    USG Banner & Degreeworks Scheduled Maintenance

    Visit USG ITS to check Operational Status of ITS services and systems.

    BANNER AND DEGREE WORKS MAINTENANCE:

    Information Technology Services (ITS) has a standing maint/enance schedule for their GeorigaBEST Managed Services (Banner and Degree Works) as follows:

    1st/3rd Friday of each month; 10pm – 7am

    These schedules are used to perform upgrades, patches, backups, and other routine tasks.

    IMPACT: Depending upon specific maintenance requirements, services may not be available during this time and/or it may not be necessary for ITS to use any or all of this reserved time.

    Please refer to https://status.usg.edu for all maintenance related and service affecting outages. 

    COVID-19 Scams and Misinformation

    Dear Blazers:

    As the COVID-19 outbreak continues to evolve, bad actors are taking advantage of the situation to not only spread misinformation through social media and websites but are also using phishing emails to obtain personal information or spread malicious software.

    Here are some tips to avoid being victimized.

    • Obtain information from trusted sources. Refer to the World Health Organization (WHO) (https://www.who.int), Centers for Disease Control (CDC) (https://www.cdc.gov) and the Georgia Department of Public Health (https://dph.georgia.gov/) for official information on COVID-19.
    • Check email addresses and links. Inspect web links by hovering your mouse pointer over the URL to see where it leads. Review the sender’s email address.
    • Beware of online requests for personal information. A COVID-19 themed email requesting personal information like your Social Security number or login information is a phishing scam. Never respond to these emails.
    • Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation or grammar errors, it is possible this is a phishing email.
    • Look for generic greetings. Phishing emails are likely to use greetings like “Dear sir or madam.” These usually signal an email is not legitimate.
    • Avoid COVID-19 themed emails requiring an immediate response. Phishing emails often create a sense of urgency. Stop-Think-Then Click.
    • Report suspicious institution emails. Contact the USG Enterprise Service Center at helpdesk@usg.edu (706-583-2001) if you receive suspicious email from your institution account.

    Be well and be cyber-safe!

  • Really Interesting IT News & Media

    NEWS: 

     

    Congratulations Clinton Cauley

    Congratulations to VSU IT Enterprise Applications and Analytics's Clinton Cauley on his receiving the Excellence in Service for Classified Staff Award. Clinton is a Programmer Analyst Associate and has been working for VSU since 2011. He "is held in high esteem by coworkers and clients alike and treats everyone with humility and grace". Clinton was described as an "exceptional IT professional" and someone who "truly represents what the Blazer Creed is all about". He was "integral in collaborating... to determine how to successfully migrate... to the new version of banner." VSU IT is extremely proud of Clint's accomplishments and his positive impact on the VSU community.

    This award is given to full-time staff members who have worked for VSU for at least three years. These awardees are nominated by fellow full-time staff or faculty for their high stands of service, exemplary performance, and leadership skills. To learn more about this award visit the Staff Excellence Awards Page.

    clinton.jpg


    IT Strategic Plan Summary

    We've updated our Strategic Plan that includes our revised mission and vision statements; as well as, the tactics and governance pillars we use to fullfil our purpose in serving the VSU community. Click the image to read details.

    strategicplan-mission

    2020 Orientation - Information Technology

    Featuring: Benjamin Li, Deputy Chief Officer, Technical Support Services and Cathy Sowa, Information Security Associate, Information Security

    We would like to share a special tribute to honor our IT student employees and staff who graduated this semester.

     

    • Congratulations, Cathy Sowa!

    Cathy Sowa, an Information Security Associate at Valdosta State University is among the 100 finalists in the U.S. Cyber FastTrack competition who has been awarded a $22,000 scholarship to attend the SANS Technology Institute’s undergraduate certificate program in Applied Cybersecurity. Read more about it here!   

    • The MyVSU Portal (Beta)

    This past fall, we launched a completely new and updated version of the MyVSU Portal. Many of you provided valuable feedback on how could improve the look and function of the portal. As a result we ask that you test a beta version of the suggested changes and provide even more feedback.

    • Valdosta State implemented the Visual Schedule Builder (VSB)

    VSB helps you to create a schedule based on the courses and times that work best for you. This real-time class scheduling tool arranges your selected courses into conflict-free timetables and displays them in an easy-to-read weekly schedule.

    For more information and guidance, visit the Office of the Registrar's site 

    • The new Ellucian Banner 9 Admin Pages will be deployed on October 22, 2018.

      Replacing the current Banner 8 Forms (INB) version, Banner 9 Admin Pages will deliver noticeable improvements:

      • a modern user interface
      • enhanced navigation and process management tools
      • new functionality across the student, HR and finance utilities, and
      • the ability to run from a variety of web browsers (Chrome, Firefox, Safari, Edge) and mobile devices (tablets and phones)
    • The 2018 Division of Information Annual Report is now published. The report highlights several impactful projects completed during the 2017-2018 fiscal year, upcoming projects, and the staff within IT that help make the VState experience possible.
       
    • VSU WiFi Upgrade:  The Division of Information Technology is proud to announce that, while supporting over 3.2 million square feet of coverage, we have increased the bandwidth for the campus residential network by 150% (from 2 gigabits per second to 5). This increase will provide faster and more reliable connectivity for academic and residential needs while also adding support for high-definition (HD) media streaming and increased simultaneous connections.

    • VSU Solutions Center: Brian Haugabrook, Chief Information Officer
      Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.

    • Ryan Hogan, Director of Admissions
      Talks about how the Solutions Center has impacted perspective and current students.

    • The VSYou experience: Sterlin Sanders, Director of Technical Support Services
      From a student to a leader who encourages staff and student techs to EAT!

    Subscribe to VSU Division of Information:
    YouTube Channel | Twitter | Blog | Facebook

  • Want to work for VSU IT?

    Job Postings:

    Check here for current IT employment opportunities!

    Information Security Intern (Student Employment)

    Proposed Wage: $9.25-$10.25 hourly, depending on qualifications
    Application Deadline: April 9, 2021
    Read full description and apply at Blazer Briefcase

    Job Summary: Interns will assist in facilitating development of information security requirements, policies, and procedures. They will also participate in daily security operations, such as maintenance of our campus firewall and antivirus, while also promoting a safe and secure information technology environment. Finally, depending on their level of prior skill, they may participate in incident response and forensic investigation.

    Shifts range from 8AM - 5:30 PM Monday through Thursday and 8AM to 3PM on Friday.

    Requirements:

    • Must be a current Valdosta State University student enrolled for six or more credit hours and maintaining at least a 2.0 cumulative grade-point average
    • Strong verbal and written communication skills
    • Willingness to learn and work in a team environment
    • Strong initiative and work ethics
    • Basic knowledge of Linux operating systems and the command line interface
    • Basic knowledge of Windows operating systems
    • Knowledge of computer networking concepts in OSI model layers 1-4
    • Basic knowledge of virtual machines

    • Preference for candidates with CompTIA Network, CompTIA Security, and/or Cisco CCENT/CCNA certifications

    Enterprise Applications Team (EAS) – Programmer Analyst III

    Proposed Salary: $62,583 | Full-Time
    Application Deadline: Open Until Filled
    Read full description and apply at Employment Opportunities 

    Job Summary

    Design, develop, document, implement, and maintain model structures and applications to support the mission of the university. Provide support to less-experienced programmers.

    Responsibilities

    The incumbent in this position will be a member of the Banner Team as part of the Enterprise Application and Project Management department. The Banner Team supports the campus Student Information System and all associated applications (Banner, Degree Works, Xtender, etc.). Additionally, this team supports many locally developed applications in support of academic and student success.

    JOB REQUIREMENTS:

    • Bachelor’s degree
    • Over three (3) years of related work experience

    Infrastructure Services Team (ISS) – Systems Services Tech II

    Proposed Salary: $47,860 | Full-Time
    Application Deadline: Open Until Filled
    Read full description and apply at Employee Opportunities

    Job Summary

    Provides management and administration of computer systems.

    Responsibilities

    Manage and support endpoint protection servers and endpoint management software Manage services that provide anti- virus protection for endpoints. Manage and support client/server workgroup servers for supporting of various department workloads (Windows Server 2012 – 2019, Windows 7-10, Mac OSX) Support application services that provide and maintain systems for call center/helpdesk. Support remote access services for virtual, lab, and office desktops Assist with OS image design for both physical and virtual desktops, software automation and packaging. (PowerShell and Batch scripting) Assist with the monitoring of systems and services for the identity and endpoint infrastructure. Assist the Identity and Endpoint Systems Manager in coordinating and reporting of endpoint solutions with Technical Support Services, Inventory Control, and Information Security. Assist with documentation, knowledge sharing, and training with endpoint management systems. Assist with project planning on various Information Technology projects. Produce reports to assist with both audits and capacity planning for endpoint systems.

    JOB REQUIREMENTS:

    • Associate’s degree
    • Three (3) years of related work experience (Experience can be substituted for education).

2020 Virtual Orientation

Women's History Month

Valdosta State University Information Technology wants to thank all of our female IT workers and celebrate the accomplishments of all women. The VSU IT Communication and Support Department has created a 'Then and Now' presentation that highlights the achievements of influential women in STEM and some of our female IT staff.

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Women History Month - Now and Then Presentation

VSU Division of Information Technology strives to bring you innovative and transformational solutions.

Our purpose is to support the University's mission of teaching and learning, research, and service by expanding access to sound, secure, and sustainable technology. During these unique times, we are working even harder to live up to our purpose. Our goal is to provide you with the tools and resources you need to do what you do best

. . . be a proud Blazer!strategicplan-mission

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Has an IT staff provided exceptional service to you? Submit an I Caught You Caring Card!

Has an IT staff provided exceptional service to you? Submit an I Caught You Caring Card!