Technology Services & Resources

  • Need Answers . . . Look Here First

    IT FAQs

    Visit IT FAQs to find the answers to some of the most frequently asked questions related to the technology available to you at VSU.

    For example, learn how to:

    • set up and manage your two-factor authentication
    • find your VSU username and password or reset your password
    • clear your web browser cache
    • And so much more

    VSU Solutions Center

    If you still need help, contact our award-winning Solutions Center.

    Hours of Operation (Subject to change)

    • Monday - Thursday: 8a - 9p
    • Friday: 8a - 5p
    • Saturday: 8a - 1p
    • Sunday: 8a - 2p
  • Still need more info. . . Look Here

    • 2FA: Log in to your VSU accounts using two-factor authentication

    • Tech Tools: Work/Teach/Learn at Home Resources
  • Employees & Student Organizations Information

    EMPLOYEES ONLY

    EMPLOYEES ONLY & STUDENT ORGANIZATIONS

    • Organizational Print Accounts: Used primarily for official student organizations to share a pool of print credits. This form can also be used for grants.
    • Smart Classrooms: Tutorial on using instructor classroom workstation equipment

    • WordPress: A supplemental web-designing tool used to create websites and blogs

  • IT maintenances & other important stuff

     

    DEGREE WORKS UPDATE

    • The upgrade window is scheduled for November 30 - December 11, 2020.
    • During that time, Degree Works will not be available.

    Please refer to https://www.valdosta.edu/academics/registrar/dw.php for more information


    SINGLE SIGN-ON AUTHENTICATION MAINTENANCE:

    Start Time: Saturday, December 12, 9pm
    End Time: Saturday, December 12, 10pm

    All online applications that require log-in authentication (e.g., Office 365 Services, MyVSU, Banner, OneUSG, etc.) could be interrupted briefly during the scheduled maintenance window:


    BANNER AND DEGREE WORKS MAINTENANCE:

    Information Technology Services (ITS) has a standing maint/enance schedule for their GeorigaBEST Managed Services (Banner and Degree Works) as follows:

    1st/3rd Friday of each month; 10pm – 7am

    These schedules are used to perform upgrades, patches, backups, and other routine tasks.

    IMPACT: Depending upon specific maintenance requirements, services may not be available during this time and/or it may not be necessary for ITS to use any or all of this reserved time.

    Please refer to https://status.usg.edu for all maintenance related and service affecting outages. 


    COVID-19 Scams and Misinformation

    Dear Blazers:

    As the COVID-19 outbreak continues to evolve, bad actors are taking advantage of the situation to not only spread misinformation through social media and websites but are also using phishing emails to obtain personal information or spread malicious software.

    Here are some tips to avoid being victimized.

    • Obtain information from trusted sources. Refer to the World Health Organization (WHO) (https://www.who.int), Centers for Disease Control (CDC) (https://www.cdc.gov) and the Georgia Department of Public Health (https://dph.georgia.gov/) for official information on COVID-19.
    • Check email addresses and links. Inspect web links by hovering your mouse pointer over the URL to see where it leads. Review the sender’s email address.
    • Beware of online requests for personal information. A COVID-19 themed email requesting personal information like your Social Security number or login information is a phishing scam. Never respond to these emails.
    • Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation or grammar errors, it is possible this is a phishing email.
    • Look for generic greetings. Phishing emails are likely to use greetings like “Dear sir or madam.” These usually signal an email is not legitimate.
    • Avoid COVID-19 themed emails requiring an immediate response. Phishing emails often create a sense of urgency. Stop-Think-Then Click.
    • Report suspicious institution emails. Contact the USG Enterprise Service Center at helpdesk@usg.edu (706-583-2001) if you receive suspicious email from your institution account.

    Be well and be cyber-safe!


  • Really Interesting IT News & Media

    NEWS: 

     

    Congratulations Clinton Cauley

    Congratulations to VSU IT Enterprise Applications and Analytics's Clinton Cauley on his receiving the Excellence in Service for Classified Staff Award. Clinton is a Programmer Analyst Associate and has been working for VSU since 2011. He "is held in high esteem by coworkers and clients alike and treats everyone with humility and grace". Clinton was described as an "exceptional IT professional" and someone who "truly represents what the Blazer Creed is all about". He was "integral in collaborating... to determine how to successfully migrate... to the new version of banner." VSU IT is extremely proud of Clint's accomplishments and his positive impact on the VSU community.

    This award is given to full-time staff members who have worked for VSU for at least three years. These awardees are nominated by fellow full-time staff or faculty for their high stands of service, exemplary performance, and leadership skills. To learn more about this award visit the Staff Excellence Awards Page.

    clinton.jpg


    IT Strategic Plan Summary

    We've updated our Strategic Plan that includes our revised mission and vision statements; as well as, the tactics and governance pillars we use to fullfil our purpose in serving the VSU community. Click the image to read details.

    strategicplan-mission


    2020 Orientation - Information Technology

    Featuring: Benjamin Li, Deputy Chief Officer, Technical Support Services and Cathy Sowa, Information Security Associate, Information Security


    We would like to share a special tribute to honor our IT student employees and staff who graduated this semester.


     

    • Congratulations, Cathy Sowa!

    Cathy Sowa, an Information Security Associate at Valdosta State University is among the 100 finalists in the U.S. Cyber FastTrack competition who has been awarded a $22,000 scholarship to attend the SANS Technology Institute’s undergraduate certificate program in Applied Cybersecurity. Read more about it here!   

    • The MyVSU Portal (Beta)

    This past fall, we launched a completely new and updated version of the MyVSU Portal. Many of you provided valuable feedback on how could improve the look and function of the portal. As a result we ask that you test a beta version of the suggested changes and provide even more feedback.

    • Valdosta State implemented the Visual Schedule Builder (VSB)

    VSB helps you to create a schedule based on the courses and times that work best for you. This real-time class scheduling tool arranges your selected courses into conflict-free timetables and displays them in an easy-to-read weekly schedule.

    For more information and guidance, visit the Office of the Registrar's site 

    • The new Ellucian Banner 9 Admin Pages will be deployed on October 22, 2018.

      Replacing the current Banner 8 Forms (INB) version, Banner 9 Admin Pages will deliver noticeable improvements:

      • a modern user interface
      • enhanced navigation and process management tools
      • new functionality across the student, HR and finance utilities, and
      • the ability to run from a variety of web browsers (Chrome, Firefox, Safari, Edge) and mobile devices (tablets and phones)

    • The 2018 Division of Information Annual Report is now published. The report highlights several impactful projects completed during the 2017-2018 fiscal year, upcoming projects, and the staff within IT that help make the VState experience possible.
       
    • VSU WiFi Upgrade:  The Division of Information Technology is proud to announce that, while supporting over 3.2 million square feet of coverage, we have increased the bandwidth for the campus residential network by 150% (from 2 gigabits per second to 5). This increase will provide faster and more reliable connectivity for academic and residential needs while also adding support for high-definition (HD) media streaming and increased simultaneous connections.

    • VSU Solutions Center: Brian Haugabrook, Chief Information Officer
      Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.

    • Ryan Hogan, Director of Admissions
      Talks about how the Solutions Center has impacted perspective and current students.

    • The VSYou experience: Sterlin Sanders, Director of Technical Support Services
      From a student to a leader who encourages staff and student techs to EAT!


    Subscribe to VSU Division of Information:
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  • Want to work for VSU IT?

    Job Postings:

    Check here for current IT employment opportunities!


    Technical Response Unit (North Campus) - Student Technician

    Pay: $7.25/hour | Part Time
    Application Deadline: February 5, 2021
    Read full description and apply at Blazer Briefcase 

    Summary:
    Technical Response Unit Student Technicians may be stationed at the North Campus Technical Response Unit office or be deployed to provide rapid support to campus users requiring technical assistance.  These positions are responsible for providing customer service, and exceptional technical support to the faculty, staff, and students of the university.

    Responsibilities include but are not limited to: assisting clients with installation and maintenance of classroom, office hardware and software and user accounts; supporting the initiatives of the division and area supervisors; and supporting various campus events through interdepartmental collaboration. Student Technicians are responsible for providing preventative checks of on-campus technology including classroom and computer lab settings.

    Additionally, student technicians may be required to facilitate the student experience in the FINTECH virtual classroom by providing the technology (e.g. virtual desktop infrastructure) setup and support, session facilitation and post-production.  They will utilize a unique combination of technologies; including but not limited to video conferencing and screen sharing tools, audio/visual equipment, and desktop virtualization to deliver seamless collaboration to face-to-face and online learners alike.  They will assist trouble shooting technical issues encountered by instructors.

    The Technical Response Unit is focused on rapid technical support and exceptional customer service.

    Shifts range from 7:00 AM to 9:30 PM and may include weekends.

    Job Requirements:

    • Must be both attending VSU and completing VSU degree requirements
    • Enrolled in at least 6 Credit Hours at VSU
    • Valid Driver's License
    • Strong verbal (presentations, speeches, etc.) and written communication skills
    • Strong work ethic, initative, enthusiasm, and positivity
    • Willingness to take ownership of customer needs.

2020 Virtual Orientation


VSU Division of Information Technology strives to bring you innovative and transformational solutions.

Our purpose is to support the University's mission of teaching and learning, research, and service by expanding access to sound, secure, and sustainable technology. During these unique times, we are working even harder to live up to our purpose. Our goal is to provide you with the tools and resources you need to do what you do best

. . . be a proud Blazer!strategicplan-mission

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