Technology Services & Resources

  • Updated 2FA Text Message Method

    Click to learn how to change your 2FA method

    Microsoft plans to discontinue the use of two-way text message as a two-factor authentication (2FA) option in the near future. If you currently use this option, we strongly recommend switching to the Microsoft Authenticator mobile app now. If your device does not support the app, you can select to use the phone call verfication method instead.

    Updated Steps to log in to MyVSU using Text Message Method

    1. Log in to MyVSU and select "Text Me. You will still receive a text message with a verification code.

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    2. On the MyVSU login screen, enter the verification code and click “Sign In”.

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    NOTE: If you are using 2FA to access other VSU resources like remote desktop or remote labs, you will first need to log in at https://2fa.valdosta.edu to change to the mobile app or phone call method. 

  • Need Answers . . . Look Here First

    IT FAQs

    Visit IT FAQs to find the answers to some of the most frequently asked questions related to the technology available to you at VSU.

    For example, learn how to:

    • set up and manage your two-factor authentication
    • find your VSU username and password or reset your password
    • clear your web browser cache
    • And so much more

    VSU Solutions Center

    If you still need help, contact our award-winning Solutions Center.

    Hours of Operation (Subject to change)

    • Monday - Thursday: 8a - 9p
    • Friday: 8a - 5p
    • Saturday: 8a - 1p
    • Sunday: 8a - 2p

  • Still need more info. . . Look Here

    • 2FA: Log in to your VSU accounts using two-factor authentication

    • Tech Tools: Work/Teach/Learn at Home Resources

  • Employees & Student Organizations Information

    EMPLOYEES ONLY

    EMPLOYEES ONLY & STUDENT ORGANIZATIONS

    • Organizational Print Accounts: Used primarily for official student organizations to share a pool of print credits. This form can also be used for grants.

    • Smart Classrooms: Tutorial on using instructor classroom workstation equipment

    • WordPress: A supplemental web-designing tool used to create websites and blogs

  • IT maintenances & other important stuff

    Degree Works Upgrade

    Beginning November 29 thru December 10, 2021, we will upgrade Degree Works from version 5.0.3 to 5.0.5. 

    During the upgrade maintenance window, Degree Works will not be available.Visual Schedule Builder (VSB) will be available; however, the Degree Works academic plans that are integrated within VSB will not be. Banner will not be impacted and will be available.

    Students and Advisors should plan for the downtime by obtaining needed evaluations before leaving for Thanksgiving Break or no later than November 24. Students may contact their Advisors for additional guidance as needed. Visit University Advising & Student Transition website: www.valdosta.edu/advising.

    If you have technical questions about the upgrade, please contact VSU Solutions Center during normal business hours.

    For more information visit the Valdosta State University Information Technologies Blog.

    Banner Maintenance

    ITS will be installing upgrades in Banner Production environments. The managed databases will be unavailable during this time:

    Beginning: Monday, November 29, 2021, at 5:30 p.m.Ending: Tuesday, November 30, 2021 at 7:00 a.m.

    For more information visit USG posting

    Oracle System Maintenance

    Friday, November 12, 2021, at 11:00 p.m. - Saturday, November 13, 2021 at 7:00 a.m.

    During this period, the following services may be intermittently unavailable:

    - Data Warehouse and Business Intelligence- GeorgiaBEST Banner Managed Services- GeorgiaBEST Degree Works Managed Services- GeorgiaFIRST Financials- Web Services (www.usg.edu)- INGRESS Registration Sharing System- OneUSG Connect- GOSA (Governor's Office)

    View full scheduled maintenance details

    Operating System (OS) Maintenance

    Wednesday, November 10, 2021, at 11:00 p.m. (9 p.m. for non-production services) - Thursday, November 11, 2021, at 7:00 a.m.

    During this period, the following services may be intermittently unavailable:- Data Warehouse and Business Intelligence – Authentication- EBOR - PPV- Georgia Archives: Content Manager- GeorgiaBEST Banner Managed Services – Axiom, BDM and Recruit Services- MOVEit Managed File Transfer (files.usg.edu)- SSC MoveIT- SSC Phones- SSC VPN- TeamMate Audit Management Legacy Archive System- USO Active Directory- USG Foundation Accounting Service- USO VPN

    View full scheduled maintenance details

    USG Technology Status Updates

    Check the Operational Status of University System of Georgia Information Technology Systems and Services. 

    WEEKLY COMPUTER MAINTENANCE

    EMPLOYEES: On Mondays, save your work AND log-off your office computer at the end of work. Do not restart or shut down your computer.

    IT routinely performs required maintenances on office computers to ensure security patches and applications are up to date and performing at their best. If and when your computer has been targeted for maintenance, you will receive a pop-up notification stating that a maintenance is required and to restart your machine so that updates can take effect. As a best practice to prepare for weekly maintenances, we encourage you to use OneDrive to store and backup your files routinely.

    Sample notifications (minutes remaining to restart time will vary from image):

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    BANNER AND DEGREE WORKS SCHEDULED MAINTENANCE:

    Information Technology Services (ITS) has a standing maintenance schedule for their GeorigaBEST Managed Services (Banner and Degree Works) as follows:

    1st/3rd Friday of each month; 10pm – 7am

    These schedules are used to perform upgrades, patches, backups, and other routine tasks.

    IMPACT: Depending upon specific maintenance requirements, services may not be available during this time and/or it may not be necessary for ITS to use any or all of this reserved time.

    Please refer to https://status.usg.edu for all maintenance related and service affecting outages. 

    COVID-19 Scams and Misinformation

    Dear Blazers:

    As the COVID-19 outbreak continues to evolve, bad actors are taking advantage of the situation to not only spread misinformation through social media and websites but are also using phishing emails to obtain personal information or spread malicious software.

    Here are some tips to avoid being victimized.

    • Obtain information from trusted sources. Refer to the World Health Organization (WHO) (https://www.who.int), Centers for Disease Control (CDC) (https://www.cdc.gov) and the Georgia Department of Public Health (https://dph.georgia.gov/) for official information on COVID-19.
    • Check email addresses and links. Inspect web links by hovering your mouse pointer over the URL to see where it leads. Review the sender’s email address.
    • Beware of online requests for personal information. A COVID-19 themed email requesting personal information like your Social Security number or login information is a phishing scam. Never respond to these emails.
    • Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation or grammar errors, it is possible this is a phishing email.
    • Look for generic greetings. Phishing emails are likely to use greetings like “Dear sir or madam.” These usually signal an email is not legitimate.
    • Avoid COVID-19 themed emails requiring an immediate response. Phishing emails often create a sense of urgency. Stop-Think-Then Click.
    • Report suspicious institution emails. Contact the USG Enterprise Service Center at helpdesk@usg.edu (706-583-2001) if you receive suspicious email from your institution account.

    Be well and be cyber-safe!

  • Really Interesting IT News & Media

    NEWS:  

    Congratulations Clinton Cauley

    Congratulations to VSU IT Enterprise Applications and Analytics's Clinton Cauley on his receiving the Excellence in Service for Classified Staff Award. Clinton is a Programmer Analyst Associate and has been working for VSU since 2011. He "is held in high esteem by coworkers and clients alike and treats everyone with humility and grace". Clinton was described as an "exceptional IT professional" and someone who "truly represents what the Blazer Creed is all about". He was "integral in collaborating... to determine how to successfully migrate... to the new version of banner." VSU IT is extremely proud of Clint's accomplishments and his positive impact on the VSU community.

    This award is given to full-time staff members who have worked for VSU for at least three years. These awardees are nominated by fellow full-time staff or faculty for their high stands of service, exemplary performance, and leadership skills. To learn more about this award visit the Staff Excellence Awards Page.

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    IT Strategic Plan Summary

    We've updated our Strategic Plan that includes our revised mission and vision statements; as well as, the tactics and governance pillars we use to fullfil our purpose in serving the VSU community. Click the image to read details.

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    2020 Orientation - Information Technology

    Featuring: Benjamin Li, Deputy Chief Officer, Technical Support Services and Cathy Sowa, Information Security Associate, Information Security

    We would like to share a special tribute to honor our IT student employees and staff who graduated this semester.

     

    • Congratulations, Cathy Sowa!

    Cathy Sowa, an Information Security Associate at Valdosta State University is among the 100 finalists in the U.S. Cyber FastTrack competition who has been awarded a $22,000 scholarship to attend the SANS Technology Institute’s undergraduate certificate program in Applied Cybersecurity. Read more about it here!   

    • The MyVSU Portal (Beta)

    This past fall, we launched a completely new and updated version of the MyVSU Portal. Many of you provided valuable feedback on how could improve the look and function of the portal. As a result we ask that you test a beta version of the suggested changes and provide even more feedback.

    • Valdosta State implemented the Visual Schedule Builder (VSB)

    VSB helps you to create a schedule based on the courses and times that work best for you. This real-time class scheduling tool arranges your selected courses into conflict-free timetables and displays them in an easy-to-read weekly schedule.

    For more information and guidance, visit the Office of the Registrar's site 

    • The new Ellucian Banner 9 Admin Pages will be deployed on October 22, 2018.

      Replacing the current Banner 8 Forms (INB) version, Banner 9 Admin Pages will deliver noticeable improvements:

      • a modern user interface
      • enhanced navigation and process management tools
      • new functionality across the student, HR and finance utilities, and
      • the ability to run from a variety of web browsers (Chrome, Firefox, Safari, Edge) and mobile devices (tablets and phones)
    • The 2018 Division of Information Annual Report is now published. The report highlights several impactful projects completed during the 2017-2018 fiscal year, upcoming projects, and the staff within IT that help make the VState experience possible.
       
    • VSU WiFi Upgrade:  The Division of Information Technology is proud to announce that, while supporting over 3.2 million square feet of coverage, we have increased the bandwidth for the campus residential network by 150% (from 2 gigabits per second to 5). This increase will provide faster and more reliable connectivity for academic and residential needs while also adding support for high-definition (HD) media streaming and increased simultaneous connections.

    • VSU Solutions Center: Brian Haugabrook, Chief Information Officer
      Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.

    • Ryan Hogan, Director of Admissions
      Talks about how the Solutions Center has impacted perspective and current students.

    • The VSYou experience: Sterlin Sanders, Director of Technical Support Services
      From a student to a leader who encourages staff and student techs to EAT!

    Subscribe to VSU Division of Information:
    YouTube Channel | Twitter | Blog | Facebook

  • Want to work for VSU IT?

    Job Postings:

    Check here for current IT job postings or visit Handshake using the QR code or link below for more information:

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    Check out our jobs on Handshake here

    Technical Response Unit (Main Campus) - Animation/Digital Photo Lab Assistant

    Closes: January 14, 2022
    Salary: $8.50/hour
    Part-Time

    Job Requirements
    • Must be a current Valdosta State University student enrolled for six credit hours and maintaining at least a 2.0 cumulative grade-point average
    • Familiarity with utilizing and troubleshooting various software packages (e.g. Microsoft and Apple products)
    • Must be currently enrolled as a major/minor within the Department of Art

    For job description and to apply visit Handshake

    Technical Response Unit (North Campus) – FinTech Position

    Closes: January 14, 2022
    Salary: $7.25
    Part-Time

    Job Requirements
    We are looking for team-oriented candidates who possess strong initiative, work ethics, and drive to learn more about technology. Additional requirements include:

    • Must be a VSU students who meet the 6+ credit hour and 2.0 GPA university-wide student assistant requirements
    • Must possess a valid driver’s license to utilize university vehicles

    For job description and to apply visit Handshake

    Applications and Analytics Intern

    Closes: December 10, 2021
    Salary: $10.75/hour
    Part-Time

    Job Requirements
    • Must be a current Valdosta State University student enrolled for six or more credit hours and maintaining at least a 2.0 cumulative grade-point average
    • Willingness to learn and work in a team environment

    For job description and to apply visit Handshake

     

Virtual IT Orientation

THE STUDENT TECH GUIDE - Your ultimate resource for learning about the technologies available to you at VSU.

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VSU Division of Information Technology strives to bring you innovative and transformational solutions.

Our purpose is to support the University's mission of teaching and learning, research, and service by expanding access to sound, secure, and sustainable technology. Our goal is to provide you with the tools and resources you need to do what you do best . . . be a proud Blazer!strategicplan-mission

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