Technology Services & Resources

  • IT Services Scheduled Maintenances & Notices

    NOTICES:

    ON-SITE PRINTER SURVEY

    Beginning Monday 12/10/2018 technicians from Xerox, Marcotek, and VSU IT will begin the process of surveying, identifying, and locating all desktop & standalone printers for the university. 

    NETWORK MAINTENANCE 

    On 12/11/2018 between the times of 10 PM - 11 PM, VSU IT will perform maintenance on the network system that will cause temporary connectivity loss of phone, WiFi, Internet, and other related services at selected campus locations. 

    VOIP MAINTENANCE 

    Rescheduled to Tuesday, December 11, beginning at 6 PM, VSU IT will upgrade the software for our Voice over Internet Protocol (VoIP) phone system.

    MY DOCS DECOMMISSIONING 

    The individual network Documents drive (V:\mydocs) will be decommissioned on December 12, 2018. For more information, visit MyDocs to OneDrive Migration 

    FIREWALL MAINTENANCE 

    Beginning Friday, December 14 and ending Saturday, December 15,  VSU online services (MyVSU, Banner, BlazeVIEW, online payment systems, etc.) will be unavailable.

  • All Students & Employees

    • VSU WiFi: Connect to the campus wireless network or shuttle bus wireless network

  • Employees Only & Student Organizations

    EMPLOYEES ONLY

    EMPLOYEES ONLY & STUDENT ORGANIZATIONS

    • Organizational Print Accounts: Used primarily for official student organizations to share a pool of print credits. This form can also be used for grants.

    • Smart Classrooms: Tutorial on using instructor classroom workstation equipment

    • WordPress: A supplemental web-designing tool used to create websites and blogs

  • VSU Solutions Center

    Contact VSU Solutions Center

    Walk-in: Odum Library, 2nd Floor

    Phone: 229-245-HELP (4357)

    Email solutions@valdosta.edu: The email must originate from your @valdosta.edu account

    Submit a Service Request: Create and track requests for technology assistance

    Normal Hours of Operation

    • Monday-Thursday: 8 am to 9 pm
    • Friday: 8 am to 5 pm
    • Saturday: 8 am to 1 pm
    • Sunday: 8 am to 2 pm

  • Announcements & Media

    NEWS:

    • Valdosta State implemented the Visual Schedule Builder (VSB)

      • VSB helps you to create a schedule based on the courses and times that work best for you. This real-time class scheduling tool arranges your selected courses into conflict-free timetables and displays them in an easy-to-read weekly schedule.
      • For more information and guidance, visit the Office of the Registrar's site 

    • The new Ellucian Banner 9 Admin Pages will be deployed on October 22, 2018.

      Replacing the current Banner 8 Forms (INB) version, Banner 9 Admin Pages will deliver noticeable improvements:

      • a modern user interface
      • enhanced navigation and process management tools
      • new functionality across the student, HR and finance utilities, and
      • the ability to run from a variety of web browsers (Chrome, Firefox, Safari, Edge) and mobile devices (tablets and phones)
    • The 2018 Division of Information Annual Report is now published. The report highlights several impactful projects completed during the 2017-2018 fiscal year, upcoming projects, and the staff within IT that help make the VState experience possible.
       
    • VSU WiFi Upgrade:  The Division of Information Technology is proud to announce that, while supporting over 3.2 million square feet of coverage, we have increased the bandwidth for the campus residential network by 150% (from 2 gigabits per second to 5). This increase will provide faster and more reliable connectivity for academic and residential needs while also adding support for high-definition (HD) media streaming and increased simultaneous connections.

    • Quinncy Thomas, Technical Response Unit coordinator, recently completed the distinguished Leadership Lowndes year-long program for 2017.

      Leadership Lowndes inspires individual leadership growth by providing learning experiences that lead to a better understanding of our community, while also preparing individuals to meet present and future community challenges. Classes are limited to 30 people and all applicants must go through a competitive selections process. Each class represents a true cross-section of the Valdosta/Lowndes County community. These emerging leaders are active in business, education, the arts, religion, government, community-based organizations, ethnic and minority groups and reflect the diversity of the community.

      Congrats, Quinncy! We are proud of you and thank you for setting such an example.

      Quinncy Thomas

    L-R: President Richard Carvajal; Benjamin Li
    (Pictured L-R: VSU President Richard Carvajal; Manager Benjamin Li)

    • VSU Solutions Center: Brian Haugabrook, Chief Information Officer
      Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.

    

    • Ryan Hogan, Director of Admissions
      Talks about how the Solutions Center has impacted perspective and current students.

    • The VSYou experience: Sterlin Sanders, Director of Technical Support Services
      From a student to a leader who encourages staff and student techs to EAT!

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  • IT Job Postings

    Job Postings:

    Check here for current IT employment opportunities!

    Students apply at Blazer Briefcase Portal (Create an account if you haven’t already.)

    IT Technical Response Unit (Main Campus)
    – Maintenance and Remote Support Student Technician

    Close Date: 11/30/18
    Salary: $7.25 - 8.50, depending on credentials

    The Technical Response Unit for the Division of Information Technology utilizes a combination of preventative maintenance and rapid response to prevent loss of productivity and instructional time, improve the student experience in instructional spaces (electronic classrooms, computer labs, etc.), and maintain customer satisfaction with IT technologies and services. Duties for Maintenance and Remote Support Student Technicians stationed in this area include, but are not limited to:

    • Conducting preventative maintenance in instructional spaces
    • Reporting departmental technical needs that arise while conducting preventative maintenance rounds
    • Offering timely response to chat requests from students in these spaces, and remotely controlling the computer to provide support, as needed
    • Substituting for lab assistants in critical instructional spaces in order to handle loss prevention and basic technical assistance
    • Seeking and pursuing opportunities for related personal skill growth

    We are seeking a motivated individual with strong customer service skills who can function independently and has an interest in further developing their technical skills. Our ideal candidate would be a detail-oriented fast learner who possesses some proficiency in the use and troubleshooting of campus technologies.

    Shifts will range from 8AM to 9PM Monday through Thursday and 8AM to 5PM on Friday. The IT department will issue uniforms to employees at no cost.

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