Technology Services & Resources

  • Need Answers . . . Look Here First

    IT FAQs

    Visit IT FAQs to find the answers to some of the most frequently asked questions related to the technology available to you at VSU.

    For example, learn how to:

    • set up and manage your two-factor authentication
    • find your VSU username and password or reset your password
    • clear your web browser cache
    • And so much more

    VSU Solutions Center

    If you still need help, contact our award-winning Solutions Center.

    • Phone: (229) 245 - HELP (4357)
    • VoIP: HELP (4357)
    • Email: solutions@valdosta.edu (send from your @valdosta.edu email)

    Hours of Operation (Subject to change)

    • Monday - Thursday: 8a - 9p
    • Friday: 8a - 5p
    • Saturday: 8a - 1p
    • Sunday: 8a - 2p
  • Still need more info. . . Look Here

    • 2FA: Log in to your VSU accounts using two-factor authentication

    • Tech Tools: Work/Teach/Learn at Home Resources
  • Employees & Student Organizations Information

    EMPLOYEES ONLY

    EMPLOYEES ONLY & STUDENT ORGANIZATIONS

    • Organizational Print Accounts: Used primarily for official student organizations to share a pool of print credits. This form can also be used for grants.
    • Smart Classrooms: Tutorial on using instructor classroom workstation equipment

    • WordPress: A supplemental web-designing tool used to create websites and blogs

  • IT maintenances & other important stuff

    BANNER SCHEDULED MAINTENANCE:

    Banner and all related services (Banner Web, Banner Admin, online payment systems, etc.) will be unavailable:

    Friday, June 26, 10pm – Midnight

    Learn more about Banner

     


    VOIP PHONE MAINTENANCE:

    IT will perform maintenance on the campus phone system:  

    Beginning: Friday, June 19, 10pm
    Ending: Saturday,  June 20, 1am

    Impact: Phone services will be disrupted for approximately 10 minutes on each phone while the firmware is being updated. If you are using the phone at the time it is being updated, the active call will be dropped. Phones that are not connected at the time of maintenance will receive the update the next time they are plugged in. To learn more about VSU VOIP phones, visit: www.valdosta.edu/administration/it/infrastructure/telecommunications/


    BANNER AND DEGREE WORKS MAINTENANCE:

    Information Technology Services (ITS) has a standing maint/enance schedule for their GeorigaBEST Managed Services (Banner and Degree Works) as follows:

    1st/3rd Friday of each month; 10pm – 7am

    These schedules are used to perform upgrades, patches, backups, and other routine tasks. Depending upon specific maintenance requirements, services may not be available during this time and/or it may not be necessary for ITS to use any or all of this reserved time.

    Please refer to https://status.usg.edu for all maintenance related and service affecting outages. 


    COVID-19 Scams and Misinformation

    Dear Blazers:

    As the COVID-19 outbreak continues to evolve, bad actors are taking advantage of the situation to not only spread misinformation through social media and websites but are also using phishing emails to obtain personal information or spread malicious software.

    Here are some tips to avoid being victimized.

    • Obtain information from trusted sources. Refer to the World Health Organization (WHO) (https://www.who.int), Centers for Disease Control (CDC) (https://www.cdc.gov) and the Georgia Department of Public Health (https://dph.georgia.gov/) for official information on COVID-19.
    • Check email addresses and links. Inspect web links by hovering your mouse pointer over the URL to see where it leads. Review the sender’s email address.
    • Beware of online requests for personal information. A COVID-19 themed email requesting personal information like your Social Security number or login information is a phishing scam. Never respond to these emails.
    • Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation or grammar errors, it is possible this is a phishing email.
    • Look for generic greetings. Phishing emails are likely to use greetings like “Dear sir or madam.” These usually signal an email is not legitimate.
    • Avoid COVID-19 themed emails requiring an immediate response. Phishing emails often create a sense of urgency. Stop-Think-Then Click.
    • Report suspicious institution emails. Contact the USG Enterprise Service Center at helpdesk@usg.edu (706-583-2001) if you receive suspicious email from your institution account.

    Be well and be cyber-safe!


  • Really Interesting IT News & Media

    NEWS: 

    2020 Orientation - Information Technology

    Featuring: Benjamin Li, Deputy Chief Officer, Technical Support Services and Cathy Sowa, Information Security Associate, Information Security


    We would like to share a special tribute to honor our IT student employees and staff who graduated this semester.


     

    • Congratulations, Cathy Sowa!

    Cathy Sowa, an Information Security Associate at Valdosta State University is among the 100 finalists in the U.S. Cyber FastTrack competition who has been awarded a $22,000 scholarship to attend the SANS Technology Institute’s undergraduate certificate program in Applied Cybersecurity. Read more about it here!   

    • The MyVSU Portal (Beta)

    This past fall, we launched a completely new and updated version of the MyVSU Portal. Many of you provided valuable feedback on how could improve the look and function of the portal. As a result we ask that you test a beta version of the suggested changes and provide even more feedback.

    • Valdosta State implemented the Visual Schedule Builder (VSB)

    VSB helps you to create a schedule based on the courses and times that work best for you. This real-time class scheduling tool arranges your selected courses into conflict-free timetables and displays them in an easy-to-read weekly schedule.

    For more information and guidance, visit the Office of the Registrar's site 

    • The new Ellucian Banner 9 Admin Pages will be deployed on October 22, 2018.

      Replacing the current Banner 8 Forms (INB) version, Banner 9 Admin Pages will deliver noticeable improvements:

      • a modern user interface
      • enhanced navigation and process management tools
      • new functionality across the student, HR and finance utilities, and
      • the ability to run from a variety of web browsers (Chrome, Firefox, Safari, Edge) and mobile devices (tablets and phones)

    • The 2018 Division of Information Annual Report is now published. The report highlights several impactful projects completed during the 2017-2018 fiscal year, upcoming projects, and the staff within IT that help make the VState experience possible.
       
    • VSU WiFi Upgrade:  The Division of Information Technology is proud to announce that, while supporting over 3.2 million square feet of coverage, we have increased the bandwidth for the campus residential network by 150% (from 2 gigabits per second to 5). This increase will provide faster and more reliable connectivity for academic and residential needs while also adding support for high-definition (HD) media streaming and increased simultaneous connections.

    • VSU Solutions Center: Brian Haugabrook, Chief Information Officer
      Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.

    • Ryan Hogan, Director of Admissions
      Talks about how the Solutions Center has impacted perspective and current students.

    • The VSYou experience: Sterlin Sanders, Director of Technical Support Services
      From a student to a leader who encourages staff and student techs to EAT!


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  • Want to work for VSU IT?

    Job Postings:

    Check here for current IT employment opportunities!


     

2020 Virtual Orientation


VSU Division of Information Technology strives to bring you innovative and transformational solutions.

Our purpose is to support the University's mission of teaching and learning, research, and service by expanding access to sound, secure, and sustainable technology. During these unique times, we are working even harder to live up to our purpose. We ask that you please be patient with us as we develop and deploy some new technologies, and maintain existing technologies. Our goal is to provide you with the tools and resources you need to do what you do best . . . be a proud Blazer!

Thank you.

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