Technology Services & Resources

IT Services Scheduled Maintenances & Notices

NOTICES:

BANNER SCHEDULED MAINTENANCE:
Banner and all related services (Banner Web, Banner Admin, online payment systems, etc.) will be unavailable:
Wednesday, July 31, 10pm – Midnight
All Students & Employees
- 2FA: Log in to your VSU accounts using two-factor authentication
- Adobe Creative Cloud: Is a collection of software used for graphic design, video editing, web development, and photography (e.g., Photoshop, Premiere, and Illustrator).
- Accounts(VSU Online): MyVSU, 2FA, Banner, BlazeVIEW, Email | Reset Your Password
- Kramer & Extron Guide: Active Classroom guides and resources
- Printing: Card-swipe printers
- North Campus Technical Response Unit: Tech support and resources
- Event Management System: Event reservation system
- File Sharing and Storage: Documents folder, Network drive (V:) OneDrive, Filelocker
- MyDocs to OneDrive Migration: V:\mydocs decommission
- OneDrive: Microsoft cloud storage
- Guides and Resources: How-to-guides and video tutorials
- Information Security: CyberSecurity, Remote desktop
- Microsoft Office 365: Email, OneDrive, MS web apps, and free Office Suite
- Resident Students Only Move-in Survey: Tell us about your move-in experience using VSU technologies
- Recommended Technologies | Work at Home Software: Download or purchase popular software
- V-State Mobile App: Download the official app for Valdosta State University
- Blazer Guardian App: Public safety app available for Android and Apple devices
- VSU WiFi: Connect to the campus wireless network or shuttle bus wireless network
Employees Only & Student Organizations
EMPLOYEES ONLY
- Cascade Web: University web editing tool for departmental web pages
- Procurement Support: University technology purchases guides, Licenses, Forms
- Remote Desktop: Control your office computer from home
- Success Portal: Interactive dashboards, student profiles and messaging tools for student advisement and notifications
- Telecommunications: Voice Over Internet Protocol (VoIP) phone services and Jabber Instant Messenger
- Technology Training: Schedule of employee workshops on campus-wide technologies
  Evaluate a Class | Suggest a Class
EMPLOYEES ONLY & STUDENT ORGANIZATIONS
- Organizational Print Accounts: Used primarily for official student organizations to share a pool of print credits. This form can also be used for grants.
- Smart Classrooms: Tutorial on using instructor classroom workstation equipment
- WordPress: A supplemental web-designing tool used to create websites and blogs
VSU Solutions Center
Contact VSU Solutions Center
- Phone: (229) 245 - HELP (4357)
- VoIP: HELP (4357)
- Email: solutions@valdosta.edu (send from your @valdosta.edu email)
Hours of Operation
- Monday - Thursday: 8a - 9p
- Friday: 8a - 5p
- Saturday: 8a - 1p
- Sunday: 8a - 2p
Visit the Solutions Center Webpage for more information.
Announcements & Media
NEWS:
- Banner Maintenance
The Banner system will be unavailable during this maintenance window: Friday, August 9, starting at 10pm through Saturday, August 10, till 3am. Thank you for your cooperation!!
- Banner Web Services Upgrade
On May 30, we will release a new and improved version of the Banner Web Services application! Banner 9 is a complete overhaul of the current Banner 8 version. This major upgrade will provide enhanced navigation and process management tools along with a noticeable, modern-looking interface designed to improve the experience for Students, Faculty, and Staff.
- The MyVSU Portal (Beta)
This past fall, we launched a completely new and updated version of the MyVSU Portal. Many of you provided valuable feedback on how could improve the look and function of the portal. As a result we ask that you test a beta version of the suggested changes and provide even more feedback.
- Valdosta State implemented the Visual Schedule Builder (VSB)
VSB helps you to create a schedule based on the courses and times that work best for you. This real-time class scheduling tool arranges your selected courses into conflict-free timetables and displays them in an easy-to-read weekly schedule.

For more information and guidance, visit the Office of the Registrar's site
- The new Ellucian Banner 9 Admin Pages will be deployed on October 22, 2018.
  
  Replacing the current Banner 8 Forms (INB) version, Banner 9 Admin Pages will deliver noticeable improvements:
  - a modern user interface
  - enhanced navigation and process management tools
  - new functionality across the student, HR and finance utilities, and
  - the ability to run from a variety of web browsers (Chrome, Firefox, Safari, Edge) and mobile devices (tablets and phones)
- The 2018 Division of Information Annual Report is now published. The report highlights several impactful projects completed during the 2017-2018 fiscal year, upcoming projects, and the staff within IT that help make the VState experience possible.
- VSU WiFi Upgrade: The Division of Information Technology is proud to announce that, while supporting over 3.2 million square feet of coverage, we have increased the bandwidth for the campus residential network by 150% (from 2 gigabits per second to 5). This increase will provide faster and more reliable connectivity for academic and residential needs while also adding support for high-definition (HD) media streaming and increased simultaneous connections.
- VSU Solutions Center: Brian Haugabrook, Chief Information Officer
  Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.
- Ryan Hogan, Director of Admissions
  Talks about how the Solutions Center has impacted perspective and current students.
- The VSYou experience: Sterlin Sanders, Director of Technical Support Services
  From a student to a leader who encourages staff and student techs to EAT!
- Two-Factor Authentication (2FA) - Employees Only
  Helping to ensure your digital security
- Read: Blazer Guardian App Enhances Campus Security
Subscribe to VSU Division of Information:
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IT Job Postings
Job Postings:

Check here for current IT employment opportunities!

Students apply at Blazer Briefcase Portal (Create an account if you haven’t already.)

Position: IT Solutions Center Student Assistant

Type: On Campus, Part Time
Pay: $8.34/hr
Application Close Date: 08/16/19

Description: The Solutions Center, VSU's own first-tier support center, acts as the initial point of contact for assistance related to Admissions, Housing, Residence Life, and Information Technology-based queries. Employees are expected to quickly and correctly address and resolve said issues via phone, email, or social media. To this end, it is of the utmost importantance that employees possess an enthusiastic, personable attitude in conjunction with:
- a strong, reliable work ethic
- a willingness to take ownership of customer needs
- a self-sufficient, learning-oriented, and tech-friendly mindset
- a knack for effective verbal and written communication
- a passing familiarity with Valdosta State processes and technological services
Position: Systems Services Intern

Type: Internship
Pay: $9.25-$10.25/hr
Application Close Date: 08/16/19

Description: Intern works as part of the Identity and Enterprise Services team to assist with systems engineering and design with a focus in identity integration, including management and security of account services. Responsibilities include, but are not limited to:
- the design and maintenance of systems and services related to Active Directory and Office 365
- executing and improving established procedures to include user provisioning, scripting, documentation, and manipulation of data
- provide support to campus faculty, staff, and students
Position: Applications and Analytics Student Assistant

Type: Part-Time
Pay: $10.00/hr
Application Close Date: 08/23/19

Description: Enterprise Applications and Analytics Student Technicians are responsible for developing and maintaining custom programming projects, system integration, process workflows and data extractions. Responsibilities include:
- use and support of third-party solutions such as workflow utilities
- use of e-signature form designers and reporting solutions
- analyze existing processes and implementations to identify areas for improvement
Shifts range from 8:00 AM to 5:30 PM Monday through Thursday and 8:00 AM until 3:00 PM on Friday.

Position: IT Technical Response Unit (Main Campus) - Maintenance and Remote Support Student Technician

Type: Work Study/Student Assistant
Pay: $7.25/hr
Application Close Date: 08/23/19

Description: The Technical Response Unit for the Division of Information Technology utilizes a combination of preventative maintenance and rapid response to prevent loss of productivity and instructional time, improve the student experience in instructional spaces (electronic classrooms, computer labs, etc.), and maintain customer satisfaction with IT technologies and services. Duties for Maintenance and Remote Support Student Technicians stationed in this area include, but are not limited to:

• Conducting preventative maintenance in instructional spaces
• Reporting departmental technical needs that arise while conducting preventative maintenance rounds
• Offering timely response to chat requests from students in these spaces, and remotely controlling the computer to provide support, as needed
• Substituting for lab assistants in critical instructional spaces in order to handle loss prevention and basic technical assistance
• Seeking and pursuing opportunities for related personal skill growth

Shifts will range from 8AM to 9PM Monday through Thursday and 8AM to 5PM on Friday.