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VSU Division of Information Technology
Business Intelligence, Instructional Technology, Information Systems, Security, Networking, and Client Support

Technology Services & Resources

IT Services Scheduled Maintenances & Notices
NOTICES:

BANNER YEAR-END MAINTENANCE

UPDATE: Maintenance is complete. All impacted services are now available.

Beginning noon, Saturday, June 30, until Sunday, July 1, approximately 5 pm, the Banner Student Information System (Web and INB) will be down for end-of-year financial closeout and will be unavailable to everyone, including the Office of the Registrar.

TECH MAINTENANCE

Beginning at 10 pm, Thursday, June 28, until approximately 6 am, Friday, June 29, 2018, the Division of Information Technology will perform a scheduled service maintenance. During this time, online accounts and application services (i.e., MyVSU, Banner, Web Services, Login Authentication, etc.) will be unavailable.

HBO GO MAINTENANCE

HBO GO will be performing maintenance on Monday 6/18/18 from 11 AM to 3 PM. During this time, HBO GO will be unavailable, but other Philo programming from residents will be unaffected.

SERVER MAINTENANCE

Saturday, June 16, from 9 PM to 3 AM, VSU Information Technology will perform updates to our server infrastructure. We do not predict any impacts to IT services, such as MyVSU or Banner. If you have any questions about this maintenance, please contact the VSU Solutions Center at solutions@valdosta.edu or 229-245-4357.

EVERFI SSO ERROR

06.14.18 NOTICE: Everfi, the Alcohol/Haven training found inside of MyVSU is currently inaccessible due to unplanned maintenance. We have reported the issue to Everfi's support team and are working with them to resolve it. However, due to the extensive nature of the changes needed, we expect a lengthier delay in the restoration of service. We will update this notice once service has been restored.

DEGREE WORKS UNPLANNED MAINTENANCE

06.01.18 UPDATE: Service for DegreeWorks has been restored.

06.01.18 DegreeWorks is currently unavailable due to unplanned maintenance. Our administrators are trying to restore services as quickly as possible, and are working closely with the vendor's support team to do so. We will send out another notice if we expect a lengthier service interruption or when the issue is resolved.

DEGREE WORKS UPGRADE MAINTENANCE

05.09.18 UPDATE: Degree Works is accessible and functional while undergoing continued system maintenance.

05.08.18 UPDATE: Degree Works is currently offline as we work to resolve known issues with the vendor.

05.04.18 UPDATE: Degree Works is now available and fully functional; however, the traditional VSU red/black branding may not be displaying. This issue will be resolved soon. Please clear your browser's cache before logging in.

05.03.18 UPDATE: Degree Works is still under maintenance.

Beginning Friday, April 27, at 3 pm, and approximately through Wednesday, May 2, 2018, Degree Works (degree evaluation system) will be offline and unavailable as VSU Information Technology performs required software maintenance. The maintenance window is approximate. An additional notice will be provided when the system becomes available.

Advisors and students should plan for the downtime by obtaining needed evaluations before the system goes down on April 27, at 3 pm. Students may contact their Advisors for additional guidance as needed.

To access Degree Works: Log in to MyVSU > Click the Degree Works tile (add using the Settings icon)

To learn more about Degree Works, visit: https://www.valdosta.edu/academics/registrar/dw.php

For questions, email: degreeworks@valdosta.edu

BANNER SCHEDULED MAINTENANCE

VSU Banner and online payment systems will be unavailable due to security maintenance and month-end processing on the following days and times:
- Sunday, April 29, 1 AM – 3 AM
- Monday, April 30, 10 PM-Midnight
Impacted services will be restored once these processes have been completed.
All Students & Employees
- Accounts(VSU Online): MyVSU, 2FA, Banner, BlazeVIEW, Email | Reset Your Password
- Computer Labs | Printing: Locations and real-time availability; Card-swipe printers
- File Sharing and Storage: Documents folder, Network drive (V:) OneDrive, Filelocker
- MyDocs to OneDrive Migration: V:\mydocs decommission
- OneDrive: Microsoft cloud storage
- Guides and Resources: How-to-guides and video tutorials
- Information Security: CyberSecurity, Remote desktop
- Microsoft Office 365: Email, OneDrive, MS web apps, and free Office Suite
- Resident Students Only Move-in Survey: Tell us about your move-in experience using VSU technologies
- Recommended Technologies | Work at Home Software: Download or purchase popular software
- V-State Mobile App: Download the official app for Valdosta State University
- VSU WiFi: Connect to the campus wireless network or shuttle bus wireless network
Employees Only & Student Organizations
EMPLOYEES ONLY
- 2FA (Employees Only): Two-factor authentication process for MyVSU and OneUSG login
- Cascade Web: University web editing tool for departmental web pages
- Procurement Support: University technology purchases guides, Licenses, Forms
- Remote Desktop: Control your office computer from home
- Success Portal: Interactive dashboards, student profiles and messaging tools for student advisement and notifications
- Telecommunications: Voice Over Internet Protocol (VoIP) phone services and Jabber Instant Messenger
- Technology Training: Schedule of employee workshops on campus-wide technologies
  Evaluate a Class | Suggest a Class
EMPLOYEES ONLY & STUDENT ORGANIZATIONS
- Organizational Print Accounts: Used primarily for official student organizations to share a pool of print credits. This form can also be used for grants.
- Smart Classrooms: Tutorial on using instructor classroom workstation equipment
- WordPress: A supplemental web-designing tool used to create websites and blogs
VSU Solutions Center
Contact VSU Solutions Center

Walk-in: Odum Library, 2nd Floor

Phone: 229-245-HELP (4357)

Email solutions@valdosta.edu: The email must originate from your @valdosta.edu account

Submit a Service Request: Create and track requests for technology assistance

Normal Hours of Operation
- Monday-Thursday: 8 am to 9 pm
- Friday: 8 am to 5 pm
- Saturday: 12 pm to 5 pm
- Sunday: 1 pm to 7 pm
Announcements & Media
NEWS:
- Quinncy Thomas, Technical Response Unit coordinator, recently completed the distinguished Leadership Lowndes year-long program for 2017.
  
  Leadership Lowndes inspires individual leadership growth by providing learning experiences that lead to a better understanding of our community, while also preparing individuals to meet present and future community challenges. Classes are limited to 30 people and all applicants must go through a competitive selections process. Each class represents a true cross-section of the Valdosta/Lowndes County community. These emerging leaders are active in business, education, the arts, religion, government, community-based organizations, ethnic and minority groups and reflect the diversity of the community.
  
  Congrats, Quinncy! We are proud of you and thank you for setting such an example.
- Benjamin Li, Solutions Center manager, earned the distinctive 2017 Presidential Excellence Award for Service: Classified Staff. The award is designed to recognize staff members who exhibit high standards of service and exemplary and innovative job performance. Ben is certainly well deserving of this honor for the many efforts he has initiated or assisted with that has helped make IT an award-winning division.
  Read full article: http://www.valdosta.edu/about/news/releases/2017/10/benjamin-li-honored-with-presidential-excellence-award-for-service-classified-staff.php
(Pictured L-R: VSU President Richard Carvajal; Manager Benjamin Li)
- VSU Solutions Center: Brian Haugabrook, Chief Information Officer
  Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.
- Ryan Hogan, Director of Admissions
  Talks about how the Solutions Center has impacted perspective and current students.
- The VSYou experience: Sterlin Sanders, Director of Technical Support Services
  From a student to a leader who encourages staff and student techs to EAT!
- Two-Factor Authentication (2FA) - Employees Only
  Helping to ensure your digital security
- Read: Blazer Guardian App Enhances Campus Security
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IT Job Postings

Job Postings:

Check here for current IT employment opportunities!