IT Maintenances and Status Updates

If you have questions, please contact VSU Solutions Center during normal business hours.


Status Updates

Visual Schedule Builder

8.3.22 UPDATE: VSB is now functioning properly. If you do experience a technical issue, please contact our Solutions Center during normal business hours.

8.1.22 Visual Schedule Builder (VSB) is currently experiencing an issue that prevents schedule review or entry and is displaying an error message. We are investigating the issue and will keep you informed of progress.


Banner Down for Off-Campus Users

Access to Self-Service Banner from off campus locations is currently unavailable. Users can access Self-Service Banner from on-campus locations or off campus when using a VPN. Check USG’s resolution status at https://status.usg.edu.


USG Technology Status Updates

Check the Operational Status of University System of Georgia Information Technology Systems and Services.


Scheduled Maintenances

Security Maintenance

  • July 29, 2022, 10pm until July 30, 2022, 4am

The residential student network will be unavailable during this time.


BANNER MAINTENANCE

USG Information Technology Services (ITS) will be installing upgrades to Banner:

  • July 28, 2022, at 5:30pm until July 29, 2022 at 7am
  • July 29, 2022, at 5:30pm until August 1, at 7am
  • August 5, 2022, 5:30pm until August 6, 7am

Banner Managed Services will be unavailable during this time. After completion, we recommend that you clear your web browser cache and restart your browser before logging in to Banner.


Oracle System Maintenance

USG Information Technology Services (ITS) will be conducting Oracle System maintenance:

  • July 12, 2022, at 11:30 p.m. until July 13, 2022 at 12:30 a.m.
  • July 26, 2022, at 11:30 p.m. until July 27, 2022 at 12:30 a.m.
  • August 2, 2022, at 11:30 p.m. until August 3, 2022, at 12:30 a.m.

    During this period, the following services may be intermittently unavailable:

    - Data Warehouse and Business Intelligence
    - GeorgiaBEST Banner Managed Services
    - GeorgiaBEST Degree Works Managed Services
    - GeorgiaFIRST Financials
    - Web Services (www.usg.edu)
    - INGRESS Registration Sharing System
    - OneUSG Connect
    - GOSA (Governor's Office)

 View full scheduled maintenance details


WIRELESS NETWORK MAINTENANCE

Friday, July 8th 7:00 pm to 11:00 pm
Affected Buildings – Academic and Administration Buildings
Affected Networks – VSU-WiFi, VSU-LegacyWiFi, VSU-Guests and VSU-IOT
Impact User may experience interruption in services.

Saturday, July 9th 4:00 am to 7:00 am
Affected Buildings – Residential Halls
Affected Networks – VSU-WiFi, VSU-LegacyWiFi, VSU-Guests, VSU-IOT and VSU-IOT-5G
Impact User may experience interruption in services.


TECHNICAL SERVICES PORTAL MAINTENANCE

We are performing maintenance to the ticket system (solutions.valdosta.edu) used for IT, eLearning, Web Services, and New Media Center services.

  • Today, July 8, 2022

TSP will be inaccessible during this time. If you need to place a work order during the maintenance window, please contact our Solutions Center at 229.245.4357.


WIRELESS NETWORK MAINTENANCE

Friday, July 8, 4:00 am to 7:00 am

Affected Networks – VSU-WiFi, VSU-LegacyWiFi, VSU-Guests and VSU-IOT
Impact User may experience interruption in services. 

Information Technology will be performing maintenance on the wireless infrastructure to correct connectivity issues for our users. Users may experience a disconnect in their wireless connection and/or may be prompted to reconnect.

 


Standing Maintenances

WEEKLY COMPUTER MAINTENANCE

EMPLOYEES: On Mondays, save your work AND log-off your office computer at the end of work. Do not restart or shut down your computer.

IT routinely performs required maintenances on office computers to ensure security patches and applications are up to date and performing at their best. If and when your computer has been targeted for maintenance, you will receive a pop-up notification stating that a maintenance is required and to restart your machine so that updates can take effect. As a best practice to prepare for weekly maintenances, we encourage you to use OneDrive to store and backup your files routinely.

Sample notifications (minutes remaining to restart time will vary from image):

rebootmessage.png
rebootmessage2.png

BANNER AND DEGREE WORKS SCHEDULED MAINTENANCE:

Information Technology Services (ITS) has a standing maintenance schedule for their GeorigaBEST Managed Services (Banner and Degree Works) as follows:

1st/3rd Friday of each month; 10pm – 7am

These schedules are used to perform upgrades, patches, backups, and other routine tasks.

IMPACT: Depending upon specific maintenance requirements, services may not be available during this time and/or it may not be necessary for ITS to use any or all of this reserved time.

Please refer to https://status.usg.edu for all maintenance related and service affecting outages. 


COVID-19 Scams and Misinformation

Dear Blazers:

As the COVID-19 outbreak continues to evolve, bad actors are taking advantage of the situation to not only spread misinformation through social media and websites but are also using phishing emails to obtain personal information or spread malicious software.

Here are some tips to avoid being victimized.

  • Obtain information from trusted sources. Refer to the World Health Organization (WHO) (https://www.who.int), Centers for Disease Control (CDC) (https://www.cdc.gov) and the Georgia Department of Public Health (https://dph.georgia.gov/) for official information on COVID-19.
  • Check email addresses and links. Inspect web links by hovering your mouse pointer over the URL to see where it leads. Review the sender’s email address.
  • Beware of online requests for personal information. A COVID-19 themed email requesting personal information like your Social Security number or login information is a phishing scam. Never respond to these emails.
  • Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation or grammar errors, it is possible this is a phishing email.
  • Look for generic greetings. Phishing emails are likely to use greetings like “Dear sir or madam.” These usually signal an email is not legitimate.
  • Avoid COVID-19 themed emails requiring an immediate response. Phishing emails often create a sense of urgency. Stop-Think-Then Click.
  • Report suspicious institution emails. Contact the USG Enterprise Service Center at helpdesk@usg.edu (706-583-2001) if you receive suspicious email from your institution account.

Be well and be cyber-safe!