IT Status Updates and Maintenance
Microsoft 365:
4.20.23 2:38 pm UPDATE: According to Microsoft 365 support, the rollback of a previous update has been completed and additional resources have been added to affected infrastructure to alleviate utilization issue. There have been reports of services being restored but they are still monitoring to make sure the issue has been resolved.
Clear your web browser’s cache and close your browser before attempting a fresh log in to MyVSU to access your Microsoft 365 email and related online applications. If necessary, log out of any online Microsoft 365 applications first.
If you need assistance, please contact our Solutions Center during normal business hours.
4.20.23 11:05 am: Microsoft is investigating an infrastructure issue that is impacting North and South America regions. When trying to access your Microsoft 365 web email and apps (ex: Teams, Word & Excel online), you may experience a long delay before your email appears or your apps may not appear at all. We are monitoring the situation and will keep you posted. In the meantime, Microsoft states that users can use the following direct links to access the web-based services:
- Outlook: https://outlook.office.com
- Teams: https://teams.microsoft.com
- Word: https://office.com/launch/word
- Excel: https://office.com/launch/excel
- PowerPoint: https://office.com/launch/powerpoint
- OneNote: https://onenote.office.com
- Planner/Tasks: https://tasks.office.com
PEACHNET SCHEDULED MAINTENANCE
Thursday, August 24, 2023, from 11:00 pm until 7:00 am on Friday, August 25, 2023
USG Network Support Services (NSS) will be swapping the active supervisor modules on the TELX1 and TELX2 core routers. There are no expected outages during this maintenance.
USG BANNER & DEGREE WORKS MAINTENANCE
Friday, August 18, 2023, from 10:00 pm until 7:00 am on Saturday, August 19, 2023
Degree Works and Banner, including related services (Banner Web, Banner Admin, online payment systems, etc.) will be unavailable during this time while Information Technology Services (ITS) completes Oracle Critical Patching Updates (CPU).
To learn more about Banner, visit https://www.valdosta.edu/administration/it/helpdesk/vsu-accounts/banner.php
To learn more about Degree Works, visit https://www.valdosta.edu/academics/registrar/dw.php
WINDOWS OPERATING SYSTEM (OS) PATCHING
Wednesday, August 9, 2023, at 11:00 p.m. until Thursday, August 10, 2023, at 7:00 a.m.
USG Information Technology (ITS) will be conducting Windows Operating System maintenance. During this period, the following services may be intermittently unavailable:
- Data Warehouse and Business Intelligence - Authentication
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services: *Axiom *BDM *CampusLogic Connect *AIMS Parking services
-and Other applications
View full scheduled maintenance details
2FA/SSO AUTHENTICATION MAINTENANCE
Beginning at 10 pm, August 4, 2023, until 1am, August 5, 2023
During this time, MyVSU/Office 365 sign-in and two-factor authentication (2FA) access may be interrupted for all single-sign on (SSO) applications. Afterwards, it may be necessary for you to restart your web browser and clear your cache before attempting to login. Visit https://www.valdosta.edu/administration/it/solutions/clear_cache.php to learn how to clear cache.
BANNER MAINTENANCE
Friday, July 28, 2023, from 5:30 pm until Saturday, July 29, 2023, at 7:00 am
USG Information Technology Services (ITS) will perform maintenance to update some background Banner web addresses. During the maintenance window, Banner and all related services (Banner Web, Banner Admin, online payment systems, etc.) will be unavailable. As a result of the URL changes, there may be a potential outage with Visual Schedule Builder(VSB) until the vendor can update the related links that are embedded in that program. If you experience an issue registering for classes while using VSB, we advise you to use Banner instead. Please reach out to our Solutions Center during normal business hours if you experience any issues after the maintenance is complete.
To learn more about Banner, visit https://www.valdosta.edu/administration/it/helpdesk/vsu-accounts/banner.php
VOIP PHONE MAINTENANCE
Beginning at 5 pm, July 21, 2023, our VoIP (voice over internet protocol) phone system will be under maintenance.During this time, there may be some interruption to services and phones may reboot intermittently or become unresponsive temporarily. We will notify campus once maintenance is complete.
USG BANNER MAINTENANCES
Friday, July 21, 2023, from 5:30 pm until Saturday, July 22, 2023, at 7:00 am
Friday, July 28, 2023, from 5:30 pm until Saturday, July 29, 2023, at 7:00 am
Banner and all related services (Banner Web, Banner Admin, online payment systems, etc.) will be unavailable during this time while Information Technology Services (ITS) completes maintenance. To learn more about Banner, visit https://www.valdosta.edu/administration/it/helpdesk/vsu-accounts/banner.php
PASSWORD RESET TOOL
Friday, July 14, 2023, at 10pm until Saturday, July 15, 2023, at 8am
The MyVSU Password Reset Tool will not be available during the upgrade process.
USG Systems Support Services - Windows Operating System (OS) Patching
Wednesday, June 14, 2023, at 11pm until Thursday, June 15, 2023, at 11pm
Data Warehouse and BI, Banner, MoveIT, Georgia Archives, and several other applications and services may be intermittently unavailable during the maintenance window.
Citrix Security Update
Friday, June 16, 2023, at 8am until 11am
Access to VSU’s virtual computer labs will be unavailable intermittently during the maintenance window. You can learn more about virtual labs at www.valdosta.edu/administration/it/remote-labs.php.
MoveIT Login Change
Beginning Friday, June 16, 2023, at 9pm
For those who utilize the MoveIT file transfer system, USG will enforce single sign-on login and multi-factor authentication similar to how users currently log in to OneUSG Connect. This maintenance was originally scheduled for June 9, 2023. Please read USG’s detailed message at https://status.usg.edu/incidents/6q76c42kqd0y
WEEKLY COMPUTER MAINTENANCE
EMPLOYEES: On Mondays, save your work AND log-off your office computer at the end of work. Do not restart or shut down your computer.
IT routinely performs required maintenances on office computers to ensure security patches and applications are up to date and performing at their best. If and when your computer has been targeted for maintenance, you will receive a pop-up notification stating that a maintenance is required and to restart your machine so that updates can take effect. As a best practice to prepare for weekly maintenances, we encourage you to use OneDrive to store and backup your files routinely.


BANNER AND DEGREE WORKS SCHEDULED MAINTENANCE:
Information Technology Services (ITS) has a standing maintenance schedule for their GeorigaBEST Managed Services (Banner and Degree Works) as follows:
1st/3rd Friday of each month; 10pm – 7am
These schedules are used to perform upgrades, patches, backups, and other routine tasks.
IMPACT: Depending upon specific maintenance requirements, services may not be available during this time and/or it may not be necessary for ITS to use any or all of this reserved time.
Please refer to https://status.usg.edu for all maintenance related and service affecting outages.
Dear Blazers:
As the COVID-19 outbreak continues to evolve, bad actors are taking advantage of the situation to not only spread misinformation through social media and websites but are also using phishing emails to obtain personal information or spread malicious software.
Here are some tips to avoid being victimized.
- Obtain information from trusted sources. Refer to the World Health Organization (WHO) (https://www.who.int), Centers for Disease Control (CDC) (https://www.cdc.gov) and the Georgia Department of Public Health (https://dph.georgia.gov/) for official information on COVID-19.
- Check email addresses and links. Inspect web links by hovering your mouse pointer over the URL to see where it leads. Review the sender’s email address.
- Beware of online requests for personal information. A COVID-19 themed email requesting personal information like your Social Security number or login information is a phishing scam. Never respond to these emails.
- Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation or grammar errors, it is possible this is a phishing email.
- Look for generic greetings. Phishing emails are likely to use greetings like “Dear sir or madam.” These usually signal an email is not legitimate.
- Avoid COVID-19 themed emails requiring an immediate response. Phishing emails often create a sense of urgency. Stop-Think-Then Click.
- Report suspicious institution emails. Contact the USG Enterprise Service Center at helpdesk@usg.edu (706-583-2001) if you receive suspicious email from your institution account.
Be well and be cyber-safe!
Division of Information Technology
- 1500 N. Patterson St. Valdosta, Georgia 31698
-
Mailing Address
1500 N. Patterson St.
Valdosta, GA 31698 - Phone: 229.245.4357
- Fax: 229.245.4349
VSU Solutions Center
Eastern Standard Times
Sun: Closed
Mon - Thurs: 8am to 6pm
Fri: 8am to 5pm
Sat: Closed