Windows PC - Remote Desktop Connection

  • Only approved VSU faculty and staff have access to a Remote Desktop Connection (RDC).
  • You must have high-speed internet access.
  • Your office computer must be powered on.

[Return to RDC Welcome page]  |  [View/Print instructions in .PDF format]


STEP 1: Open RDC Program

Key Remote in the search bar at the bottom of the Start menu > Select Remote Desktop Connection from the Programs list.

STEP 2: Configure Log-on Settings

Click the arrow next to Show Options button located in the lower left corner.

On the General tab, enter the following:

  • Computer: Your office computer VSU IT tag number (ex: IT99999). The tag# is affixed to the computer, and it was listed on the RDC request form you submitted.
  • User name: Your VSU email address (ex: jdoe@valdosta.edu)
  • Click the Advanced tab.
    Click the Settings button located at the bottom of the screen below the Connect from anywhere section.

   General             

Configure the connection with these settings:

  • Check: Use these RD Gateway server settings
  • Server name: Key rdgw.valdosta.edu
  • Logon method: Select Ask for password (NTLM)
  • Uncheck: Bypass RD Gateway server for local addresses
  • Check: Use my RD Gateway credentials for the remote computer

Click the OK button.

  

STEP 3: Save Settings

Click the General tab again > Click the Save As… button under the Connections Settings section.
Save the connection to your Desktop > Key a Filename (ex: VSU Desktop Connection)

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Connect to your office computer

Double-click the connection icon that you saved on your Desktop
-or-
Click the Connect button within the RDC program.

Enter your VSU username and password to log in to your desktop computer. Note: Click the Yes button if you receive a dialog box stating that 'the identity of the remote computer cannot be verified due to a problem with the security certificate.'

Authenticate your login by responding to the two-factor authentication (2FA) request. 
The request will use the default 2FA method you set up (phone call, text, or mobile app). Tip: Authenticate using Microsoft Authenticator App, the easiest method to securely verify your identity.

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Log Off (Break Connection)

On your PC office computer, click the Start Menu icon/Power icon and select Log off.

On your Mac office computer, click the Apple icon in the upper-left corner of the screen.
Click Logout to view dialog box > click Log Out.

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Need more help? Contact VSU Solutions Center for setup assistance.

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