Windows PC - Remote Desktop Connection

  • Only approved VSU faculty and staff have access to a Remote Desktop Connection (RDC).
  • You must have high-speed internet access.
  • Your office computer must be powered on.

[Return to RDC Welcome page]  |  [View/Print instructions in .PDF format]

STEP 1: Open RDC Program

Key Remote in the search bar at the bottom of the Start menu > Select Remote Desktop Connection from the Programs list.

STEP 2: Configure Log-on Settings

Click the arrow next to Show Options button located in the lower left corner.

On the General tab, enter the following:

  • Computer: Your office computer VSU IT tag number (ex: IT99999). The tag# is affixed to the computer, and it was listed on the RDC request form you submitted.
  • User name: Your VSU email address (ex:
  • Click the Advanced tab.
    Click the Settings button located at the bottom of the screen below the Connect from anywhere section.


Configure the connection with these settings:

  • Check: Use these RD Gateway server settings
  • Server name: Key
  • Logon method: Select Ask for password (NTLM)
  • Uncheck: Bypass RD Gateway server for local addresses
  • Check: Use my RD Gateway credentials for the remote computer

Click the OK button.


STEP 3: Save Settings

Click the General tab again > Click the Save As… button under the Connections Settings section.
Save the connection to your Desktop > Key a Filename (ex: VSU Desktop Connection)

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Connect to your office computer

Double-click the connection icon that you saved on your Desktop
Click the Connect button within the RDC program.

Enter your VSU username and password to log in to your desktop computer. Note: Click the Yes button if you receive a dialog box stating that 'the identity of the remote computer cannot be verified due to a problem with the security certificate.'

Authenticate your login by responding to the two-factor authentication (2FA) request. 
The request will use the default 2FA method you set up (phone call, text, or mobile app). Tip: Authenticate using Microsoft Authenticator App, the easiest method to securely verify your identity.

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Log Off (Break Connection)

On your PC office computer, click the Start Menu icon/Power icon and select Log off.

On your Mac office computer, click the Apple icon in the upper-left corner of the screen.
Click Logout to view dialog box > click Log Out.

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Need more help? Contact VSU Solutions Center for setup assistance.

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