Need to access or update your 2FA settings? Log in to the 2FA Management PortalAt VSU, two-factor authentication is enforced when you access the MyVSU portal, OneUSG, and GeorgiaFIRST Financials. 2FA prevents attackers from gaining access to your VSU email accounts and to sensitive academic, financial, and human resources information in the event that your password credentials are compromised.
- Initial Set-up using the Microsoft Authenticator App
- Use the Authenticator App to login
- Manage your 2FA Settings
- Get answers to FAQs
- View/Print the detailed 2FA Guide
Complete the setup using two devices: a mobile device (e.g., smartphone/tablet) and a secondary device (e.g., desktop computer/laptop). Instructions may vary depending on the device and platform you use.
2. On your computer/laptop: Log in to MyVSU > Select ‘Mobile app’ when asked: “How should we contact you?”
3. On your mobile device: Open the app and click the ADD ACCOUNT (+) link. Select Work or school account.
4. Scan QR code or manually enter the code.
5. Close the mobile app when your account name and a six-digit code are displayed. (You do not need to do anything with the 6-digit code.)
After the initial setup, you should not have to open the MS Authenticator app or make changes to it unless your device settings changed or updates occurred.
6. On your computer/laptop: Establish your four security questions to complete the process.[Return to top]
Now that you've completed the setup, you can begin logging in to your VSU accounts more securely:1. At the MyVSU, OneUSG or GeorgiaFIRST login screen, enter your username and password > click Sign In.
2. Select ‘Send notification to my mobile app’.
3. On your mobile device, select Approve (or Deny).
The app does not have to be open on your device in order to receive verification prompts. Power Save and other device settings may interfere with notification appearing.[Return to top]
Log in to the 2FA Management Portal using your MyVSU username only and password if you ever need to change your settings: contact method, phone number, PIN, security questions/answers or activate the mobile app.
NOTE: When logging in to the 2FA Management Portal, a prompt will NOT display, but you will have to authenticate the login using your current contact method.[Return to top]
What if I can't or don't want to set up 2FA using the MS Authenticator app?
Although using the Microsoft Authenticator app is the recommended and easiest way to verify your identity via 2FA, there are alternate 2FA verification methods:
- Phone Call - Receive a call from Microsoft and then enter a PIN (personal identification number) that you have established.
- Text Message - Receive a text from Microsoft to reply with a verification code from your cell phone.
- Security Questions - Correctly answer established security questions. To initiate the security questions prompt, wait 60 seconds after attempting one of the other methods and then choose ‘Use a different verification option’. The security questions method is not a default or primary option.
Reference the 2FA Guide to learn how to initially setup and use 2FA with these alternate methods.
The Two-Factor Management Portal link on the MyVSU homepage allows you to easily change your authentication method and update your phone numbers.
I've set up 2FA using an alternate method. How do I switch to the recommended Authenticator app?
If you have already completed the initial 2FA setup and now would like to change your verification method to the Microsoft Authenticator mobile app, follow these steps:
NOTE: Complete this process using two devices: a mobile device (i.e., smartphone/tablet) and a secondary device (i.e., desktop computer/laptop). Instructions may vary depending on the device and platform you use.
INSTALL APP ON YOUR MOBILE DEVICE
ACTIVATE MOBILE APP
On your secondary device:
- Log in to the 2FA Management Portal using your MyVSU username only and password: https://2fa.valdosta.edu
- Authenticate your account using your current method. (Phone Call or Text Message)
- Click Activate Mobile App listed under 'My Account'.
- Click Generate Activation Code.
On your mobile device:
- Open the app and click the ADD ACCOUNT (+ or . . .) link.
- Select Work or school account. If prompted, Allow app to take pictures or video.
- Scan the QR code displayed on your secondary device screen using your mobile device.
When the app displays your account name and a six-digit code, the account has been activated—Close App.
CHANGE AUTHENTICATION METHOD
On your secondary device:
- Click the Change Method option listed under 'My Account' on the 2FA Management Portal.
- Select Mobile App in the drop-down list.
- Click Save. You can now log out of the 2FA Management Portal.
LOG IN USING MICROSOFT AUTHENTICATOR APP
Now that you've changed your notification method to the app, you can begin logging in to your VSU accounts more securely:
- At the MyVSU, OneUSG, GeorgiaFIRST login screen, enter your username and password and click SIGN IN.
- Select ‘Send notification to my mobile app’.
- On your mobile device, select Approve (or Deny).
Power Save and other device settings may interfere with notification appearing.
NEED HELP? Contact VSU Solutions Center
Can I modify my 2FA settings?
Absolutely! The 2FA Self-Service Management Portal allows you to change your method of contact, phone number, PIN, security questions/answers, and activate the mobile app. You can log in to the 2FA Management Portal using your MyVSU login credentials.
A prompt will not display, but you will have to authenticate the login using your current 2FA method (e.g., Authenticator mobile app).
Reference the 2FA Guide to learn how to modify your 2FA settings.
If you have trouble logging in to the Portal, try one or all of the following tricks:
- Use a different web browser (i.e., Microsoft Edge, Firefox, or Chrome) than the one you are currently using.
- Clear your browser cache/history and cookies, then try again.
- Switch to browser private mode and try the site again: Chrome-New Incognito Window, Edge- New InPrivate Window-Edge and Internet Explorer, FireFox-New Private Window, or Safari-New Private Window
- Contact VSU Solutions Center for a one-time pass: 229-245-4357 or solutions.valdosta.edu
Do I have to authenticate every time I log in?
At VSU, 2FA is enforced when:
- Current Students and Alum log in to the MyVSU Portal (Beginning May 23, 2019)
- Employees and Retirees log in to the MyVSU Portal, OneUSG, or GeorgiaFIRST Financials
While on and off campus, you will have to authenticate using the 2FA method each time you log in for the first seven (7) days after enrollment. Following the enrollment period, you will only have to authenticate if you log in:
- while connected to a wireless network, including VSU WiFi;
- when you are off-campus; and
- to OneUSG and GeorgiaFIRST--every time, whether on or off-campus (employees only).
This includes accessing these resources through the latest version of V-State Mobile App.
While on campus, 2FA is not required when using the Outlook desktop client (including via remote access).
What if I receive a verification notification when I'm not trying to log in?
This would only happen if someone else was trying to log in to your account, and that person knew your VSU account password. The 2FA notifications (app, text, or phone call) are only sent after the username and password are entered at login and verification is being attempted. If this happens, two-factor authentication has just saved your account from illicit access!
When you receive the illicit notification, do one of the following depending on the type of notification method you set up:
- Select 'Deny' from the mobile app
- Do not reply to the text message with verification code
- Do not enter your PIN when you receive the phone call
Contact VSU Solutions Center for additional assistance.
Can I write my own security questions or change my answers?
No, you cannot write your own questions; but you can log in to the Two-Factor Management Portal at any time to change your question options (and answers) by selecting 4 questions out of 11 prescribed questions.
As an added layer of security, your answers do not have to match the syntax of the questions. For example, Q: What's your favorite color? A: The Eiffel Tower
Keep in mind, you will need to remember the answers to the questions you have selected.
Note, when attempting to log in to your VSU account using the question method, you will only be prompted to answer two of your selected four questions.
To initiate the security questions prompt, wait 60 seconds after attempting one of the other methods and then choose ‘Use a different verification option’. The security questions method is not a default or primary option.
Can 2FA be configured to run on a Mac computer or Apple device?
Yes, and you should not experience compatibility issues when using a Mac computer or Apple device. 2FA is web/server-based and applies when you attempt to log in to your MyVSU account via a web-based app or web browser, including Apple’s Safari web browser, when you are off campus or are using VSU WiFi. Additionally, the Microsoft Authenticator App is designed for both iPhones and iPads and is available for download at the iTunes App Store.
What if I already have an authenticator app (i.e., Google Authenticator) installed on my device?
You will need to install and use the Microsoft Authenticator App to successfully log in to your VSU accounts. If you log in to MyVSU, OneUSG, or GeorgiaFIRST using multiple mobile/tablet devices, you will need to install MS Authenticator on each device--up to 3 devices. You, of course, can still use your existing authenticator app (such as Google Authenticator) as you had before for other non-VSU applications.
Note: The MS Authenticator App does not have to be open on your device in order to receive verification prompts. Also, after the initial setup of the app, you should not have to open the app or make changes to it unless your device settings have changed or updates occurred.
How can I get even more help with 2FA?
For setup assistance or a one-time login pass, contact:VSU Solutions Center:
Odum Library 2nd Floor – next to Circulation Desk
Mon-Thurs: 8 am - 9 pm
Friday: 8 am - 5 pm
Saturday: 8 am - 1 pm
Sunday: 8am - 2 pm
Microsoft Authenticator Video TranscriptsTranscript taken directly from Microsoft Cloud: https://youtu.be/VzZFKS8AfQU00:00hey everyone this is Paul Blatter with Microsoft here to tell you how to stay00:04more secure online with a Microsoft Authenticator and 2-step verification as00:09you know your email or other favorite apps online are protected so that they00:14can only be accessed by you you accesses stuff by signing in with your username00:19and password occasionally though when trying to get to something really00:24important like personal billing information or sensitive company data00:28this isn't enough unfortunately we hear about passwords being stolen all the00:32time and so we'll ask for something extra after entering your password this00:37process is known as 2-step verification the first step being the password you00:41entered and the second being possession of a device such as a phone or tablet00:45how do we know you have this device that's where the Microsoft Authenticator00:50comes into play after setting up the app with your personal work or school00:55accounts to access your stuff first you'll enter your password step 100:59then you'll get a notification sent to your device01:02just tap approve and you're good to go our app also supports any other accounts01:09you might have including Google and Facebook for these accounts you'll enter01:12the security code displayed in the app when prompted notice that for extra01:16security these codes are refreshed every 30 seconds a handy timer lets you know01:20when the next code will appear setup only takes a second first you'll choose01:25which type of account to add a personal Microsoft account01:28a worker school account that uses Azure Active Directory or something else to01:34add your personal Microsoft account enter your username and password01:36directly into the app and follow the instructions provided for work or school01:43accounts using Microsoft's azure active directory you'll scan a QR code each01:47organization keeps their QR code on their own site your company or school01:51will tell you how to find yours if you'd like to register your company for Azure01:55Active Directory check out the link below to learn more and last for any02:00other accounts like Google and Facebook you'll also scan a QR code which can be02:04found in your accounts security settings we've packed a couple additional02:08features into the app as well for Azure Active Directory organizations for02:12example some come knees ask that you register your device02:15with them before accessing corporate files emails or apps this can easily be02:20completed through the app settings registering also enables single sign-on02:24to many Microsoft powered apps which means once you sign in to the Microsoft02:28Authenticator you can use compatible apps without re-entering all of your02:32information with more and more of our lives and data moving online it's02:36becoming more important than ever to make sure it's all safe thanks for02:40taking a big step in keeping your account more secure by using the02:43Microsoft Authenticator
- Solutions Center
1500 N. Patterson St. Valdosta, Georgia 31698
1500 N. Patterson St.
Valdosta, GA 31698
VSU Solutions Center
Eastern Standard Times
Mon-Thurs: 8 am - 7 pm
Friday: 8 am - 5 pm
Saturday: 9 am - 2 pm
Sunday: 9 am - 3 pm