iOS - Remote Desktop Connection

  • Only approved VSU faculty and staff have access to a Remote Desktop Connection (RDC).
  • You must have high-speed internet access.
  • Your office computer must be powered on.

[Return to RDC Welcome page]  |  [View/Print instructions in .PDF format]


Configure your iOS Mobile Device

Step 1: Install the Microsoft Remote Desktop App 

Download and install the Microsoft Remote Desktop app from the App store on your iOS mobile device > Open app. 

 Microsoft Remote Desktop App icon

Step 2: Add Connection 

Click the Plus (+) icon on the top-right corner > Click Desktop from the drop-down menu to add connection.

Microsoft Remote Desktop application showing how to create a new desktop connection.

Click PC Name – Host name or IP address>

Enter your office computer: IT tag number.valdosta.edu (ex: IT12345.valdosta.edu).
The tag# is affixed to the computer, and was listed on the RDC request form you submitted.

Click Done.

     

You will return to the Add desktop home screen.

Click User Accounts to configure your credentials > Select Add User Account.

Enter the following:     

  • Username:  Your VSU email address (ex: jdoe@valdosta.edu) 
  • Password: Password used to log in to your campus desktop computer

 Click Save.

   

You will return to the Add desktop home screen.

Step 3: Configure Gateway Server Settings 

Click the Additional Options drop-down arrow. 

Click Friendly Name > Enter a name to identify the connection (ex. VSU Remote Desktop).

Click Done.

Select Gateway > Add Gateway >  In the Server name field, enter rdgw.valdosta.edu

Click Save.
   


Click User Accounts > Select the User Account you created (ex. jdoe@valdosta.edu).

Click the arrow to return to the Add Gateway screen > Click Save.

   

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Connect to your office computer

STEP 1: Make the connection

From the RDC App’s Home Screen, double-click the PC name you added (ex. IT12345.valdosta.edu). |
The connection will initiate. 

Remote Desktop application home screen showing the configured connection.   Connection initialization.

Step 2: Authenticate Login 

Respond to the two-factor authentication (2FA) request to approve the login. 
The request will use the default 2FA method you set up (phone call, text, or mobile app). 
Authenticate using Microsoft Authenticator App - The recommended method to quickly and securely verify your identity.

 Step 3: Log in to your office computer

Enter your VSU username and password to log in to your desktop computer.

Note: Click the Yes button if you receive a dialog box stating that 'the identity of the remote computer cannot be verified due to a problem with the security certificate.'

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Break connection

Step 1: Log Off

On your PC office computer, click the Start Menu icon/Power icon and select Log off.

On your Mac office computer, click the Apple icon in the upper-left corner of the screen.
Click Logout to view dialog box > click Log Out.

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Need more help?

Contact VSU Solutions Center for setup assistance.

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