FAQ

  1. What accounts are on my 1Card?

  2. How do I add money from my debit card to my FLEX account?

  3. Is there any other way to add money to my FLEX account?

  4. How much does a new 1Card cost?

  5. What forms of payment do we accept in the office?

  6. What do I need to have with me to purchase a new 1Card?

  7. How can I check my balance and see my transactions on my 1Card?

  8. How can I get the remaining balance refunded back to me?

  9. Do my FLEX funds remain in my account all year?

  10. Who can use my VSU 1Card?

 1. What accounts are on my 1Card?

2. How do I add money to my FLEX account with a debit/credit card?

If you are a student:
  • Log in to the Online Card Office with student’s active directory
  • Add money any amount -- $15 is the minimum deposit (we do not accept American Express)
If you are a parent or relative:
  • Go to the Online Card Office website
  • Click on the “Make a Guest Deposit” button
  • Enter the students First and Last Name and VSU email address
  • Add money any amount -- $15 is the minimum deposit (we do not accept American Express)

3. Is there any other way to add money to my FLEX account?

  • Yes.  Students can make cash or check deposits (no minimum) to the account in the 1Card Services Office.
  • Cash (no minimum) can be loaded into FLEX accounts at VTS machines at Langdale, Hopper Hall, the Student Union, and Odum Library.

4. How much does a new 1Card cost?

  • First VSU 1Card free
  • All replacements are $20

5. What forms of payment do we accept in the office?

  • Cash, check, or FLEX (no debit/credit)

6. What do I need to have with me to purchase a new 1Card?

  • Two (2) forms of identification (one must be a government-issued photo ID)
  • $20 (cash, check, or FLEX)

7. How can I check my balance and see my transactions on my 1Card?

  • Log in to the Online Card Office on the 1Card website
  • Balance is at bottom of receipt after each transaction is made
  • It is the cardholder's responsibility to monitor/review transactions made via the VSU 1Card

8. How can I get the remaining balance refunded back to me?

  • Students must have at least $25 in the FLEX account in order to receive a refund
  • Complete and submit the Flex Refund Request Form on the 1Card website
  • The FLEX refund process begins no earlier than eleven (11) business days after the first day of classes each semester
  • Refund is processed by the VSU Bursary in whatever form student has set up with them to receive refunds (check or direct deposit)

9. Do my FLEX funds remain in my account all year?

  • FLEX funds remain in the account from summer-to-fall and fall-to-spring semesters; funds do not roll over from spring-to-summer semester.
  • Before the end of spring semester, students must complete the Rollover Form on the 1Card website.
  • All FLEX account balances over $24.99 will be automatically refunded to your VSU Banner account at the end of each spring semester unless you designate otherwise via the FLEX Roll-Over Form on the VSU 1Card Services website. The deadline to submit a roll-over form is seven (7) business days before the official spring semester graduation date.

10. Who can use my VSU 1Card?

  • The VSU 1Card is the property of Valdosta State University and is to be used only by the person to whom it is issued (non-transferable).  The card will be confiscated and all privileges suspended if presented for use by someone other than the cardholder.