Lost/Stolen Cards

Sample ID

  • Lost or stolen cards must be deactivated immediately by the cardholder in the VSU 1Card Online Card Office (available 24/7).
  • The cardholder is responsible for any transactions made with the VSU 1Card until the card is properly reported, as described above; cards cannot be deactivated by phone, email, or fax.
  • If the card must be replaced, the fee is $20.  The only valid form of payment is FLEX.
  • Two (2) forms of ID are required in order to obtain a new or replacement VSU 1Card.  One form must be a government-issued photo ID, and the other form must have the student's name pre-printed on it.
  • Only the latest card printed is valid; old cards cannot be reactivated if a replacement card has been made.
  • Retain your VSU 1Card upon leaving VSU.  If you return at a later date without it, you will be charged a replacement fee.

*If you find a 1Card, please return it to the 1Card Services office via Inter-Campus Mail.  Cards can also be delivered to our office in-person during normal business hours.  Students will be notified by a 1Card Services employee once the card is in our possession.