2020 ICYC Recipients

  • January 2020 Recipients

     Neal Culbreth, Student Financial Services

    Neal has prompt response times and is very organized. His emails are efficient and he is very attentive. He has a great willingness to help.


    Wesley Babcock, IT

    Wesley arranged a prompt during the transition to Windows 10 which involved multiple computers and hard drives. Thank you for your helpfulness.


    Matt Davidson, IT

    Matt executed a prompt during the transition to Windows 10 which involved multiple computers and hard drives. Thank you for your helpfulness.


    Weston Rogers, IT

    Weston took care of the Windows 10 conversion on my laptop. He was very considerate and helpful in getting me up and running again. I'm very appreciative of the quality of service the IT reps provided in helping me move to Windows 10 on all my VSU computers.


    Jenna Schott, IT

    Jenna and Matt took care of replacing my old desktop with a new Windows 10 machine and making sure I had everything I needed in order to get back to work as quickly as possible. I'm very appreciative of the quality of service these IT reps provided in helping me move to Windows 10 on all my VSU computers.


    Matt Davidson, IT

    Jenna and Matt took care of replacing my old desktop with a new Windows 10 machine and making sure I had everything I needed in order to get back to work as quickly as possible. I'm very appreciative of the quality of service these IT reps provided in helping me move to Windows 10 on all my VSU computers. 


    Terence Sullivan, Academic Support Center

    We needed some students for a last-minute photo shoot of the VR Lab Classroom in Odum Library for a magazine article that had a hard deadline that day. It was after 4 pm when I contacted Terence to hopefully see if they still had some tutors or students in the Academic Support Center. A few minutes later a handful of students showed up and saved the day. We got some great photographs of VSU students in a regional magazine with a 500,000 circulation.


    Dr. Natalie Kuhlmann, College of Education and Human Services

    Dr. Natalie Kuhlmann is a shining star at Valdosta State University and in the College of Education and Human Services. She is able to take on complicated tasks. She is hard-working, smart, a great problem solver, kind, and humble. We are so lucky to have her at Valdosta State University!


    Sonja Jenkins, Social Work Department

    Ms. Jenkins is consistently there for the MSW students, the Graduate Assistants, and the Student Assistants. She knows how to get things done and always puts the interest of the students, the programs, and VSU first.  I really appreciate her.  


    Michael Holt, New Media Center

    Michael Holt gave outstanding help to students in my Senior Seminar on Ancient History when they went to the reference desk. He not only answered questions about finding information and locating materials but also helped students with some aspects of organizing and editing their papers.  I found this out from students who were talking among themselves in class one day about getting help at the reference desk. They were commenting on how extremely informative and interested he was with regard to their projects. 


    Gary Thomas, Central Warehouse

    Gary always has a smile and friendly disposition when he comes into the office. I know he is pulled in different directions as a worker in the warehouse, but no matter what he is asked to do he always arrives to complete the work order with a smile and a friendly hello. 


    Alison Downey, eLearning

    Alison quickly and efficiently helped me handle a problem with student enrollment when there was an error with a ticket submission. Her dedication to the student's needs and her calm head during a moment of frustration was both encouraging and admired. Thanks so much for your help, Alison! 


    Patrick McElwain, Registrar

    I just want to take the time to thank Patrick for all that he does for me and the campus. Although I've never met him, we've worked together for years and I just really appreciate the effort he puts into getting things processed quickly. He is dedicated to getting the job done and even extends himself after hours.  This semester alone he helped me to register and process more than 100 internships for LCOBA.  He is definitely a valuable asset to VSU and I could not get my work done as efficiently without him. I appreciate you, Patrick! 


    Matt Davidson, IT

    Matt replied to an urgent laptop service request and he made customer care a priority. He did a wonderful job by helping us out on expediting our work-order. Thank you so much for your support and dedication, Matt! 


    Jenna Schott, IT

    I was so scared about the death of Windows 7 and Jenna helped me through the entire thing. She went above and beyond to get adapters to make my old ergonomic tools to work on the new system. She checked on me when she was in the building. She was delightful, intelligent, capable, and a calming force when I really needed it. My mind is at ease just knowing she is in IT. 


    Dr. Marc Pufong, Political Science

    Dr. Pufong constantly encourages me and makes me want to continue my education. I truly believe he is an extreme asset to VSU and all his students. Being in college you have highs and lows so you have to have a strong support system. I hear all the time without any support some students will not continue college because you get discouraged. However, Dr. Pufong truly takes time to tell me I will make an impact. He makes me want to be a better student but going for middle grades education a better teacher as well. I am very glad that VSU has a professor like him. He truly is one of the most principle men I have ever met. 


    Michelle Carter, Nursing

    Michelle Carter, CONHS Clinical Coordinator, has made a seamless transition into the CONHS. Both students and faculty wonder how we survived without her. She is efficient, personal, and strives to do a professional job with both internal and external stakeholders. We are lucky to have her on board. 


    Samantha Paul, Odum Library

    Samantha Paul is the embedded librarian in two of my doctoral courses this semester. I have already contacted her several times with questions. Her responses are timely, and she goes the extra mile to provide "on target" information. As a distance learning student, I'm thankful for people like Samantha Paul who make learning easier and more accessible! 


    Kristen Jowers, College of the Arts Advising Center

    Ms. Jowers met with my daughter and me about registering for summer classes. During this time, my daughter opened up about having major anxiety attending college classes which has led to a drop in GPA. Ms. Jowers was so compassionate and respectful of my daughter's feelings. She made excellent suggestions for dealing with anxiety, directed us to more than one option for counseling and made suggestions for adding a minor to Gabrielle's degree that will help her in the future. My daughter stated that she has never had an advisor that explained things so well or took as much time to make sure she was confident in her next steps. As a parent, I was overjoyed to see someone that was compassionate and could see my child's potential despite some missteps. I am delighted that she will be my son's advisor as well. Ms. Jowers is excellent at her job and deserves recognition for going above and beyond for her students. 


    Madeleine Hardage, LCOBA Technical Unit

    Madeline does fantastic work keeping our computers up-to-date and helping us non-tech people. She worked long hours over the break to get our computers updated to the new windows and has since helped deal with the various glitches.  She always answers questions and finds solutions to a myriad of problems. Today I returned to find a new installation completed in my office that will allow me to work much more efficiently.  Thanks, Madeline. 


    Jessica Lee, Library

    I have been unable to connect to the library's website this semester. Ms. Lee worked with me by contacting the State's library consortia to help resolve the problem, which happened to be a niche issue involving IPs, URLs, and log-on accounts and ended up with the consortia changing the library search URL for the entire state to make sure this does not happen to anyone else. Luckily - I work in libraries and am proactive in contacting librarians for help, but there are most likely many people who were also affected by this problem but did not know or think to ask for help. Now, thanks to Ms. Lee's hard work and persistence in finding the root of the issue those people will be able to continue their research unhindered. 


    Jennifer Griffin, Bursary

    Jennifer shows dedication and perseverance. She is a true demonstration of caring about your job. 


    Jeremy Hardin, New Media Center

    I had no idea how to put together a PowerPoint presentation Fall semester. I have been out of school for 20 years. Jeremy always had time to help me- with a big smile on his face. He is a fantastic employee! 


    James Jenkins, Custodial Services

    These individuals led by Wesley gave amazing support by coming in unprompted to vacuum, wipe down our tables, and shampoo our carpet in the New Media Center. The day before January 7th we asked Wesley if we could have all of this done during the low peak volume. We were happy to have the building services team come in the next day for support. The place looks great. Thank you! 


    Peter Holloway, Campus Services

    These individuals led by Wesley gave amazing support by coming in unprompted to vacuum, wipe down our tables, and shampoo our carpet in the New Media Center. The day before January 7th we asked Wesley if we could have all of this done during the low peak volume. We were happy to have the building services team come in the next day for support. The place looks great. Thank you! 


    Michael Williams, Campus Services

    These individuals led by Wesley gave amazing support by coming in unprompted to vacuum, wipe down our tables, and shampoo our carpet in the New Media Center. The day before January 7th we asked Wesley if we could have all of this done during the low peak volume. We were happy to have the building services team come in the next day for support. The place looks great. Thank you! 


    Wesley Brooklin, Campus Services

    These individuals led by Wesley gave amazing support by coming in unprompted to vacuum, wipe down our tables, and shampoo our carpet in the New Media Center. The day before January 7th we asked Wesley if we could have all of this done during the low peak volume. We were happy to have the building services team come in the next day for support. The place looks great. Thank you!


  • February 2020 Recipients

    Ryan Hogan, Admissions

    We had an exceptional Open House once again!  Ryan and his staff should be commended for putting on such an outstanding day for our potential BLAZERS! This was a tremendous undertaking! Job well-done Admissions!


    Student Health

    Student Health came by the Counseling Center with cupcakes and candy wishing the Counselors and staff a wonderful School Counselor Appreciation week. We are thankful for the support and appreciation from a department we work so closely with to support our students on campus. Thank you for your kindness and gratitude.


    Nicole Foster, Student Health

    I was having difficulty working on a document that needed to be updated electronically. I called Nikki and she was willing to stop what she was doing at the time, come to the office and walk me through how to complete the document electronically. I was thankful for her time and patience with me to help complete the work that needed to be done. She is such a positive and helpful person.


    Ryan Pearson, IT

    Ryan has been the Project Leader on updates to the COEHS evaluation system in APEX since we began the project last spring. We gave him and Chase a lot of challenging feature requests at the onset of this project and they have worked hard to meet all of them. This system has been live for several months now, and there have been several times when the system doesn't quite work right and everyone here panics. Despite this sudden chaos at the start of each semester, he treks through the issues that come up and corrects them with patience and rapidity. Our candidates and supervisors are appreciative of the new system, think it is more user-friendly than the old system, and are excited about the expanded opportunities it will bring. We will definitely miss Ryan when he graduates.


    Annjannette Atkins, Creative Services

    Today Anjie helped me with login issues. She has always provided excellent customer service. She is prompt, patient and understanding. She has even sent screenshots to help me with step-by-step instructions. Thank you.


    Bailey Raffield, IT

    I just wanted to highlight that Bailey was super helpful to me this morning with an issue regarding a student who wanted to update her admission to the Summer so that she could take courses. He’s a keeper!


    Suzanne Ewing, Continuing Education

    Suzanne Ewing and Susan Bailey were very helpful to me when I was trying to determine if my mom would be able to do any of the Living in Retirement classes. They were extremely informative and didn't mind answering any questions I had. They told me that my mom could come to try the classes she was interested in before signing up for a membership. I appreciate the help so much. I should have encouraged my mom to check out the offerings 4 years ago. Excellent program!


    Susan Bailey, Continuing Education

    Susan Bailey and Suzanne Ewing were very helpful to me when I was trying to determine if my mom would be able to do any of the Living in Retirement classes. They were extremely informative and didn't mind answering any questions I had. They told me that my mom could come to try the classes she was interested in before signing up for a membership. I appreciate the help so much. I should have encouraged my mom to check out the offerings 4 years ago. Excellent program!


    Dylan Ellzey, Institutional Research

    Dylan has worked with Barrie Fitzgerald in creating a more intuitive, effective, and efficient method for us to measure the impact of the Supplemental Instruction program on students' achievement and persistence. When paper-based, this process could take up to two months to complete one course. Once the electronic option was available, this process could take up to a week but would not account for nuances such as grade changes and the like. With the new system correlation of the data and corrective measures are put in place. We are ever grateful for their services and the anticipatory manner in which the system was created. Thank you, thank you, thank you.


    Barrie Fitzgerald, Institutional Research

    Barrie Fitzgerald has worked to create a more intuitive, effective, and efficient method for us to measure the impact of the Supplemental Instruction program on students' achievement and persistence. When paper-based, this process could take up to two months to complete one course. Once the electronic option was available, this process could take up to a week but would not account for nuances such as grade changes and the like. With the new system correlation of the data and corrective measures are put in place. We are ever grateful for his services and the anticipatory manner in which the system was created.  Thank you, thank you, thank you.


    Clinton Cauley, IT

    Clint is so willing to help anytime that the Bursary reaches out for assistance. From the most common request to the most difficult request and he will stay on top of the request until it has been resolved. Thank you for all that you do for our area!


    Sydney Land, Event Services

    I reserved the Rose Room for an Advising Retreat and with no fault to the Event Services staff only my own, tables were not available for setup in that particular room. Sydney, Amanda, and the assistants at the front desk were able to provide immediate attention to getting me another location with the number of tables and chairs I needed in order for the retreat to be a success. Thank you so much for literally helping me in the last hour. You all are amazing!


    Amanda Hoch, Event Services

    I reserved the Rose Room for an Advising Retreat and with no fault to the Event Services staff only my own, tables were not available for setup in that particular room. Sydney, Amanda, and the assistants at the front desk were able to provide immediate attention to getting me another location with the number of tables and chairs I needed in order for the retreat to be a success. Thank you so much for literally helping me in the last hour. You all are amazing!


    Trent Talton, IT

    Trent Talton performed exceptional service to fix a technical issue we were having with the projector at our very first meeting. He saved the day and everyone at the meeting was very grateful, we would like to formally thank this employee for his exceptional service.


    Laura Carter, Nursing

    Ms. Carter spent a considerable amount of time this month to locate over 150 documents that were needed for a large institutional accreditation report. I appreciate her time to identify, retrieve, scan, and send these very quickly.


    Renee Whitmer, College of Education and Human Services

    Ms. Whitmer spent a considerable amount of time this month to locate over 200 documents that were needed for a large institutional accreditation report. I appreciate her time to identify, retrieve, scan, and send these very quickly.


    Dr. Jonghoon Kang, Biology

    I came to know of Dr. Kang when he came up to me and gave interest in the calculus homework I was doing. Without knowing who I was, Dr. Kang told me I could go to him if I ever needed help in the subject. Because of this interaction, I chose to take two classes with him. In these classes, he made learning the material a joyful experience. He did a good job of making sure all the students did well in the class. He also invited his classes to do research with him. His focus was on providing opportunities so that the students could further their knowledge of the material learned in class. In my case, he urged me to do research, and as a result, I believe my application for graduate programs is stronger because of him. A specific time could not be given as to when these events occurred because Dr. Kang does these activities all the time. I have seen it with myself and with countless other students. His compassion for helping others is why he deserves recognition.


    Terence Sullivan, Academic Support Center

    Dr. Sullivan was a critical member of the search committee for the AD position at Campus Recreation. In this role, he did an amazing job of helping with this search.  It is important to note this search was longer than expected due to some changes that happened. Dr. Sullivan went above and beyond the normal duties expected of a member of a search committee.


    Dr. Lauren Holzberg, Dept of Kinesiology & Physical Education

    Dr. Holzberg was a critical member of the search committee for the AD position at Campus Recreation. She did an amazing job even though this search faced some unique challenges and was longer than anticipated.


    Brian Williams, School of Health Sciences

    Brian Williams was a critical member of the search committee for the AD position at Campus Recreation. Brian worked very hard on this and did an amazing job. The search when longer than expected and had some unforeseen challenges. Thank you, Brian.


    Dr. Mark Kasper, School of Health Sciences

    The search for the AD position at Campus Recreation was longer than expected and had some challenges. Dr. Kasper not only was on the search committee, but he was the chair. He worked long hours and worked through a number of unseen challenges. Dr. Kasper not only made sure things went smoothly but kept the team on a fast track and motivated in-spite of setbacks. Thank you, Dr. Kasper.


    Jeff Grant, Creative Services

    I submitted a print order for a postcard our team needed to be printed for an upcoming national conference. There were some issues with the graphics, but Mr. Jeff was quick to assist me via phone and walked me through the steps needed and the postcards turned out beautifully! Thanks, Mr. Jeff and our print team!


  • March 2020 Recipients



    Shannon Zapf, One Card Services

    Shannon came to campus to make me a new One Card after mine was past repair and was not working, meaning I had no access to my office. Shannon, thank you!


    Marsha Dukes, eLearning

    Ms. Dukes and the Center for eLearning have been instrumental in providing GAP services for the university and each responding department. We are so grateful for her intentional services and insight on solving unpredictable problems. Her contributions ensure that we can continue to offer quality service to our students.


    Jordan Shell, IT

    It always makes me happy to see Jordan consistently being helpful and kind to all our patrons. His customer service skills are excellent. Thank you, Jordan for your hard work!


    Jimmy Dao, IT

    I want to give kudos to Jimmy. As the past few days has been very busy with faculty and staff transitioning to online classes, Jimmy has been very helpful and kind. He helped faculty and staff in the most professional way possible. Jimmy is a good asset to TRU desk. Keep up the good work!


    Glenn Blount, Physical Plant- Maintenance

    Glenn Blount really came through for us. Glenn went above and beyond to ensure a project requested by several departments in Ashley Hall was a success. We are very grateful to Glenn for his innovative idea on how to make the project work and doing the installation. He was also in communication with IT to coordinate the installation of the equipment. We are very thankful to Glenn for his hard work and commitment to excellence.


    Adrian Taylor, IT

    Adrian Taylor really came through for us. He went above and beyond to ensure a project requested by several departments in Ashley Hall was a success. He sent the needed equipment and coordinated with the plant electrician for the installation. We are very grateful for Adrian's help and consideration.


    Wade Bugby, IT

    I incurred several speed bumps setting up remote access and Wade came to my rescue. He was quite informative as we worked through the issues. It took quite a bit of time over a 2-day period but it all finally came together.  I appreciate his patience and encouraging words along the way.


    Dr. Heather Kelley, Psychology

    Dr. Kelley took personal time on the weekend to come to campus to assist her student assistant and Graduate Assistant workers impacted by the COVID-19 situation to pack and move out of their dorms and campus offices. She is a thoughtful and passionate advocate for her colleagues, staff, and students.


    Dennis Conway, Mass Media

    Dennis Conway, a professor of mass media and the chairman of my thesis committee, has gone above and beyond the requirements of his position several times. He has helped to edit my thesis in face to face sessions wherein we've gone page by page. His care for students is exemplary, and his work ethic serves as a shining example of what it means to be a member of Valdosta State's incredible faculty.


    Travis Nolley, IT

    Travis worked so quickly to create teams for my office on Microsoft Teams while we were all trying to make the transition to working remotely. I am sure that IT was just as, if not busier than we were, but Travis made sure to create all of the teams I asked for and add students to each of those teams. Because of this commitment to customer service, we are now better prepared to serve our students through the coming weeks.


    Aimee Nicolosi, University Advancement

    Aimee worked so quickly to help me get time-sensitive checks cut from the Foundation. Due to her dedication to customer service, students were able to complete their trip to a conference in Atlanta that provided them with a multitude of opportunities and ideas. Thank you, Aimee, for being so awesome!


    Kalina Winska, Art and Design

    Kalina offered to help tutor faculty on how to teach online by adding faculty as co-instructors in her online class. Additionally, Kalina provided copies of teaching resources, which can be adapted and used in other online classes. Bravo!


    Evelyn Davis-Walker, Art and Design

    As faculty were working to determine the most effective way that they might transition from face-to-face to online learning, Evelyn hosted two different demonstrations for faculty as to how they might use the Kultura platform to communicate to students. Rather than expecting thanks for her service, she actually thanked the participants of these useful presentations for their time and attention. For this reason, I am turning to this platform in order to show her how appreciative the participants were for her thoughtfulness as well as her expertise!


    Douglas Carlson, Archives

    I requested a copy of an obit and misread that the reference I cited was for a different person. Instead of just saying "No, sorry we don't have it" he actually went the extra mile to find the referenced article and found an obit for this person's brother, which was very helpful! Thank you for providing this service and your wonderful staff!


    Carl Brown, IT

    Carl went out of his way to move, set-up, and troubleshoot three offices full of computer equipment, printers, phones, and way too many cables! Carl helped the move go smoothly and as stress-free as possible. Thank you, Carl.


    Dr. Bruce Mackh, Department of Art & Design

    With the coming of the coronavirus, VSU has been working hard to help faculty become more adept at teaching online via BlazeVIEW should a closing become necessary. Bruce Mackh has been using his knowledge and experience to help all the faculty within the College of the Arts with the particular transition of converting studio-based courses into effective online experiences. He has prepared many, many documents, fielded phone calls, and even run help-sessions on BlazeVIEW. Please extend him my extra-special thanks for so generously sharing his expertise with so many of us during this challenging time!


    Carl Brown, IT

    The Mathematics department got a new Xerox machine. Carl went above and beyond, making sure that all of the needed features were restored and accessible, in a timely manner. He was always professional and courteous. He is truly an asset to VSU.


    Irina McClellan, International Programs

    I wanted to share my sincere appreciation for Irina’s help with getting an international colleague through Atlanta’s immigration office after he was unexpectedly detained at the airport. We are so thankful for her help, especially since we were asking for her assistance late Friday night. Without it, the colleague very likely would have been stranded in the airport for the weekend.


    Michael Brown, Physical Plant- Maintenance

    Because of the way you responded, we were able to return to operations quickly. We appreciate your excellent customer service skills, attention to detail, and efficiency.


    Susan Jones, Plant Services

    Because of the way you responded, we were able to return to operations quickly. We appreciate your excellent customer service skills, attention to detail, and efficiency.


    Michelle Carter, Nursing

    Ms. Carter spent a considerable amount of time this month to locate over 150 documents that were needed for a large institutional accreditation report. I appreciate her time to identify, retrieve, scan, and send these very quickly.