Technology Services Portal Quick Start

The Technology Services Portal (TSP) provides 24/7 access to create and check the status of technology-related help requests. It has 3 primary functions: incident reports, service catalog, and solutions.

 

Table of Contents

• Accessing the Portal
• Issue (Incident Report) - I need to report a technology problem.
• Service Request (Service Catalog) - I am requesting something new, like a computer upgrade or software installation.
• Solutions (View Solutions) - I am looking for solutions I can try on my own.
• Requests - I want to check the status of an assistance request I previously created.

 

Accessing the Portal

1. You can either access TSP by either clicking the All Portals button inside MyVSU and then clicking the Technology Services Portal button or by logging in at solutions.valdosta.edu in a web browser.
2. The first time you log in, you will be prompted to choose your state and time zone. Please be sure to set these correctly to so you can receive accurate and timeline status updates on your help requests.
3. Please be patient during your first login, as it will take some time for the system to configure your account.

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Issue (Incident Report)

 Use the Issue (Incident Report) button to report technology problems or failures. Examples of issues include a computer that won't connect to the Internet or a projector that is out of focus in a classroom.

1. Click the template that best matches the issue you're encountering.
2. Complete the form and click the Add Request button. Please note that fields marked with an asterisk (*) are required.

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Service Request (Service Catalog)

Employees of the university can use the Service Request (Service Catalog) button to request new technology. Examples include a computer upgrade or installation of software.

1. Click the template that best matches the issue you're encountering.
2. Complete the form and click the Add Request button. Please note that fields marked with an asterisk (*) are required.

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Solutions (View Solutions)

Please Note: This feature is under construction, so very few guides will be immediately available at our October 13th, 2025 launch date.

If you need assistance outside of the university's normally business hours, please still submit an incident or service request, and we will review it the next day we are open. Afterwards, click the Solutions button to bring you to online troubleshooting guides that may help you resolve the issue faster.

1. Use the left sidebar to expand or collapse topics such as hardware or software.
2. As you do, a list of related guides will appear in the right window. Click one you wish to view.

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Requests

Requests you have created will be visible if you click the Requests button on the left sidebar. You can check the status of these requests by:

1. Clicking on the request you are interested in viewing.
2. Clicking the Conversations tab will allow you to see previous conversations between you and the IT team that is handling your request.
3. You can click the Reply button if there is additional information you would like to share with this team.
4. Meanwhile, clicking the History tab will display a timeline and the current status of your request.

 

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