Multifactor Authentication

You must set up MFA using two methods: the Authenticator app and a phone number.

1. The Microsoft Authenticator Mobile App is the most secure verification method. It is also the required method when logging in to a VSU virtual/remote computer. You can install the app on up to 3 mobile devices.
2. The Phone method allows you to receive a call or a text code. It can serve as an alternative to the mobile app method.

Complete the setup using two devices: a mobile device (smartphone/tablet) and a secondary device (desktop computer/laptop). Instructions may vary depending on the device and platform you use.

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*Video provides general instructions. Follow steps below for VSU setup.

Microsoft Authenticator App Set Up

On your mobile device:

• Install the Microsoft Authenticator App from your mobile device App Store (supports Windows, Android and Apple).

On your computer:

• Sign in to MyVSU. You will be prompted for additional information. Click Next.
• You will be prompted to download the mobile app. Click Next. Or if you haven't installed it, follow steps to download the app on your mobile device, and then click Next.
• Read instructions to set up your account. Click Next.

On your mobile device:

• Open the Authenticator app and click Accept > Continue > Add work or school account > Scan QR code > Allow the app to use your device's camera.

On your computer:

• With your mobile device, scan the QR code displayed on your computer. Once the account is added to the Authenticator app, click Next on the computer.

On your mobile device:

• Select the notification that was sent to your mobile device. Enter the number displayed on the computer screen and select Yes.

Now that you've set up the App method, continue the process by following the onscreen instructions for the Phone method.

Phone Set Up

On your computer:

• Click Next on the "Notification approved" screen.
• Select Country from the drowdown and Enter phone number.
• Select Receive a code (use a mobile number) OR Call me (use a mobile or landline number)
• Click Next.
• If you selected to receive a code:
  • enter the 6-digit code that was sent to the mobile phone number you provided.
• If you selected to receive a call:
  • answer the call from Microsoft and press the pound key#.
• Click Next and then click Done after successful registration.

Success! You are now set up and ready to use MFA! 

Now that you've completed the setup, you can begin logging in to your VSU accounts more securely using MFA when prompted.

1. At the login screen, enter your VSU username and password > click Sign In.

2. You will be prompted for additional information using whichever method you selected:

• Authenticator App: Open the notification sent to your mobile device and select the appropriate number OR open the Authenticator app and tap the corresponding number displayed on your screen.
• Phone Call: Answer the call from Microsoft and press the pound key#.
• Text: Enter the 6-digit code that was sent to the phone number you provided.

That's it. You're in!

Maybe you got a new phone or number, or you want to add/delete a MFA method. Whatever the reason, you can manage your security information by following these steps:

Sign in to the Microsoft Security Info Portal using your MyVSU credentials and when prompted, authenticate using your current method. When finished, sign out by clicking your profile image or initials and selecting Sign out.

• To edit an existing method, select Change on corresponding line.
• To delete an existing method, select Delete on corresponding line.
• To add a new method, select +Add sign-in method and select from the dropdown and follow instructions to add requested information.
• To change your default method, select Change on the Sign-in method when most advisable is unavailable line at the top of the screen.

MFA notifications (app, text, or phone call) are only sent after the username and password are entered at login and verification is being attempted. If you receive a verification notification when you are NOT attempting to sign in, this would indicate that someone else was trying to log in to your account, and that person knows your account password. 

What to do?

If you receive an illicit notification:

• Do not tap or enter the number provided through the mobile app.
• Do not enter the verification code sent via text message.
• Do not press the pound key# when you receive the phone call.

Reset your VSU password as soon as possible. 

Contact VSU Solutions Center for additional assistance if needed.

Contact VSU Solutions Center during normal business hours for additional help. Please be prepared to verify your identity.