Frontline Support

As a part of the Division of Information Technology, our goal is to provide a consolidated frontline for technology training and support for the university focusing on timely response, effective assistance and exceptional client service. In order to meet these needs, we strive to adapt to changes in the technology environment of the university, individual client needs and the mission statement of both the division and the university as a whole. Meet the Support Team!


 

Divisions of Support


 


IT Helpdesk   Training and Communication
Acts as a single focal point for problem resolution for the technical needs of faculty, staff, and students.

Ensures university employees have the technical knowledge needed to fulfill their job duties.

  • VSU Account Assistance
  • Support for Campus Technology
  • User Guides and Resources
  • Employee Training Sessions
  • One-on-One Support
  • User Guides and Resources
 

Phone: 229-245-4357
Website: solutions.valdosta.edu
Location: Odum Library, 2nd Floor

Phone: 229-245-7395
Website: solutions.valdosta.edu
Location: Pine Hall, Rm 150

 

 


 

Projects and Achievements


2014 Undergraduate Research Symposium

2014 VSU Student Employee of the Year

2011 New Employee Processing (Lean Six Sigma for Higher Education)

2012 Spring IT Technician Conference

2010/2011 Outstanding IT Technician Award

2010 Enhancing Academic Interactivity through Quandary

2008 Chancellor’s Customer Service Award