Chancellor’s Customer Service Award (2008)



In Fall of 2008, the Valdosta State University Information Technology Helpdesk was nominated to compete with call centers, service desks, and help desks throughout the University System of Georgia for the Chancellor's Customer Service Award.

Our Helpdesk was selected by the Chancellor as a GOLD Level Award winner based on our ability to implement a continuous-improvement environment in order to perform well beyond expectations in the realms of client service quality and student retention.

In the category of Call Center / Service Desk / Help Desk, the VSU IT Helpdesk was selected as a Gold Level Award winneramong all call centers, service desks, and helpdesk throughout the University System of Georgia.

This award honors organizations that have been willing to go above and beyond their standard job duties to ensure that the client service they provide is:

  • Efficient
  • Friendly
  • Accessible

The Helpdesk Coordinator and Assistant Director of Client Support Services will be attended the award presentation on Tuesday, October 14, 2008.

Click here for the PDF document with all the information.