Program Description and Qualifications

The certificate program is intended for any employee who is seeking to enhance their service excellence skills in the workplace. The curriculum is designed to enhance how employees deliver their services to both external and internal customers of Valdosta State University and the community. The curriculum is based on VSU’s Service Excellent competency, as well as the USG system-wide initiative.  

Application Process

Prior to beginning the program, all participants must complete an online application. Employees at all level can enroll in the Professional Certificate in Service Excellence program.
Cohort Size: Minimum of 6 and a maximum of 25 individuals per class session

Program Structure

The program has a required 24 total hours for completion. The program has a hybrid course structure, requiring both online and face-to-face classes. The online content is delivered through the Skillport online learning system. The face-to-face workshops are offered through Employee & Organizational Development.

All courses must be taken to obtain the certificate. The certificate program is provided by the Valdosta State University Continuing Education Department. The program has one elective course available to employees in direct supervisory positions: Service Excellence: Management Issues & Strategies. This course can be substituted for VSYou Service Excellence or Assertive Communication Training.  

The program is formulated to be a one-year program, with all your required courses and electives having to be taken within two years of your application to the program. Courses are offered so that you can complete the program within a year.

All courses are designed using Adult Learning Principles and contain the elements of group discussion, homework assignments, or a pass/fail test after each course. Tests will not only assess knowledge learned but skills and abilities demonstrated. The majority of the course content will be delivered online.

Online Course Requirements:

  • Effective Communication (3hrs)
  • Telephone Etiquette (1hrs)
  • Building Trust (1hr)
  • Cross Cultural Communication (1hr)
  • Conflict and Confrontation (3hrs)
  • Lean Six Sigma (4hrs)
  • Leadership Video Series (1hr)

Face-to-Face Course Requirements:

  • Assertive Communication Training (3hrs)
  • VSYou Service Excellence (2hrs)
  • Practicum (includes book reading and discussion) (5hrs)
  • Service Excellence: Management Issues and Strategies (3hrs)
    This option is for those in direct supervisory positions. This course can be substituted for Assertive Communication or VSYou Service Excellence.