Program Description and Qualifications

The certificate program is intended for any employee who is seeking to enhance their service excellence skills in the workplace. The curriculum is designed to enhance how employees deliver their services to both external and internal customers of Valdosta State University and the community. The curriculum is based on VSU’s Service Excellence competency, as well as the USG system-wide initiative.  

Program Structure

The program has a required 24 total hours for completion. The program can be completed at your own pace and online in the Percipio learning platform. There are two core courses required that are offered on a quarterly basis through Employee & Organizational Development.

(*Note: Only one core course is required to complete the certificate)

The certificate program is provided by the Valdosta State University Continuing Education Department. The program is formulated to be a one-year program, with all 24 hours to be taken within two years of your application to the program. Courses are offered so that you can complete the program within a year.

All courses are designed using Adult Learning Principles and contain the elements of presentation/lecture, group discussion, reflection, or a pass/fail test after each course. Tests will not only assess knowledge learned but skills and abilities demonstrated. The majority of the course content will be delivered online.

Application Process

Prior to beginning the program, all participants must complete an online application. Employees at all level can enroll in the Professional Certificate in Service Excellence program.
Cohort Size: Minimum of 6 and a maximum of 25 individuals per class session

If you have any questions, please contact Destini Brooks at dmosby@valdosta.edu or call our office at 229-259-5105