24/7/365 - Support Line - 844-243-4440

The University System of Georgia has contracted with Acentra Health​ to provide employees and their family members with a comprehensive Employee Assistance Program (EAP). All employees and their families have access to the program. Confidential and at no cost to you!

Check out the many resources through Acentra Health and other wellness programs available to you.

Your Mental Health Resources

Acentra Health provides employees and their household family members with a comprehensive Employee Assistance Program (EAP). Services are confidential at no cost.
  • Call 1-844-243-4440
  • Up to 4 sessions, per counseling issue
  • Telephonic, in-person, or video counseling
  • 24/7/365 Toll-free access to licensed clinical caring professionals

Reasons you might call:

  • Stress or worry 
  • Relationship issues
  • Substance use issues
  • Work issues

Acentra Health provides employees and their household family members with Work/Life balance resources. Services are confidential at no cost. Call 24/7 - 844-243-4440.

Legal Services 

Legal concerns can be stressful, costly, and often result in lost work time. Reach out to Acentra Health for a referral for a free 30-minute consultation with a lawyer for any issue, except work-related issues. After the 30-minutes, you will receive a 25% discount for additional time and services. General legal information and forms, including a simple, will form, can be found at www.eaphelplink.com under the Living tab.

Fiancial Services 

Sometimes we don’t know where to start when we are having financial issues or just have questions. Reach out to Kepro for a free 30-minute phone consultation with a financial expert. Additional information on budgeting, debt management, and getting ready for retirement can be found at www.eaphelplink.com under the Living tab.

Acentra Health provides employees and their household family members with resources and referrals. Services are confidential at no cost. Call 24/7 - 844-243-4440.

  • Child Care- Are you looking to adopt, have a baby or need childcare resources for a special needs child? We can help. Reach out to Acentra Health and ask to talk to our childcare specialists. 
  • ElderCare - If you are worried about an older family member or friend, our eldercare specialists are available to provide support and resources, regardless of geographic location. We can help provide guidance on Medicare, Medicaid, home health services, community resource, and much more.
Other ways Kepro can help:
  • Daily Living and Concierge
  • Academic
  • Adoption
  • Pet Services
  • Relocation
Acentra Health Management Service Team (MST) provides unlimited telephonic consultations to leadership that help develop solutions to complex individual and team issues. MST offers guidance on how to address ways that reduce conflict, increase productivity, decrease attendance issues and address personal issues that may impact one’s work performance. Available 24/7 - 844-243-4440.
USG and Kepro are excited to announce a new, customizable Employee Assistance Program (EAP) website — USG MyLifeExpert. This secure and confidential member website is open and ready for you right now!
 
To start, go to usg.mylifeexpert.com and enter the company code: USGCares. From there, establish your unique login and password. The site is accessible at your convenience 24 hours a day, 7 days a week, 365 days a year.
 
After registering, you’ll want to create your individual profile. This will help customize your experience based on your family, education, health, wellness, legal, financial, and everyday living needs.
 
Check out these new and enhanced features at usg.mylifeexpert.com:
 
  • New videos, podcasts, virtual courses and webinars every month
  • Bookmarks and activities based on your profile
  • Interactive checklists to track your progress on family and health issues
  • Resource locators with over a million resources
  • A saving center with access to discounts, rewards and perks
If you need assistance with the USG MyLifeExpert site, contact the support team at support@lifeexpertnow.com.
Accolade – Personal Health Assistant.
  • Employees enrolled in Anthem healthcare plans can speak with a clinician to get matched with a mental health program that is customized to their needs.
  • Connect with Accolade to get resources, or call 1-866-204-9818 for either a 24/7 nurse line or a standard call, Monday through Friday, 8 a.m. to 11 p.m. ET.

Acentra Health provides employees and their household family members with a comprehensive Employee Assistance Program (EAP). Services are confidential at no cost.
  • Call 1-844-243-4440
  • Up to 4 sessions, per counseling issue
  • Telephonic, in-person, or video counseling
  • 24/7/365 Toll-free access to licensed clinical caring professionals

Reasons you might call:

  • Stress or worry 
  • Relationship issues
  • Substance use issues
  • Work issues

Acentra Health provides employees and their household family members with Work/Life balance resources. Services are confidential at no cost. Call 24/7 - 844-243-4440.

Legal Services 

Legal concerns can be stressful, costly, and often result in lost work time. Reach out to Acentra Health for a referral for a free 30-minute consultation with a lawyer for any issue, except work-related issues. After the 30-minutes, you will receive a 25% discount for additional time and services. General legal information and forms, including a simple, will form, can be found at www.eaphelplink.com under the Living tab.

Fiancial Services 

Sometimes we don’t know where to start when we are having financial issues or just have questions. Reach out to Kepro for a free 30-minute phone consultation with a financial expert. Additional information on budgeting, debt management, and getting ready for retirement can be found at www.eaphelplink.com under the Living tab.

Acentra Health provides employees and their household family members with resources and referrals. Services are confidential at no cost. Call 24/7 - 844-243-4440.

  • Child Care- Are you looking to adopt, have a baby or need childcare resources for a special needs child? We can help. Reach out to Acentra Health and ask to talk to our childcare specialists. 
  • ElderCare - If you are worried about an older family member or friend, our eldercare specialists are available to provide support and resources, regardless of geographic location. We can help provide guidance on Medicare, Medicaid, home health services, community resource, and much more.
Other ways Kepro can help:
  • Daily Living and Concierge
  • Academic
  • Adoption
  • Pet Services
  • Relocation

Acentra Health Management Service Team (MST) provides unlimited telephonic consultations to leadership that help develop solutions to complex individual and team issues. MST offers guidance on how to address ways that reduce conflict, increase productivity, decrease attendance issues and address personal issues that may impact one’s work performance. Available 24/7 - 844-243-4440.

USG and Kepro are excited to announce a new, customizable Employee Assistance Program (EAP) website — USG MyLifeExpert. This secure and confidential member website is open and ready for you right now!
 
To start, go to usg.mylifeexpert.com and enter the company code: USGCares. From there, establish your unique login and password. The site is accessible at your convenience 24 hours a day, 7 days a week, 365 days a year.
 
After registering, you’ll want to create your individual profile. This will help customize your experience based on your family, education, health, wellness, legal, financial, and everyday living needs.
 
Check out these new and enhanced features at usg.mylifeexpert.com:
 
  • New videos, podcasts, virtual courses and webinars every month
  • Bookmarks and activities based on your profile
  • Interactive checklists to track your progress on family and health issues
  • Resource locators with over a million resources
  • A saving center with access to discounts, rewards and perks
If you need assistance with the USG MyLifeExpert site, contact the support team at support@lifeexpertnow.com.

Accolade – Personal Health Assistant.
  • Employees enrolled in Anthem healthcare plans can speak with a clinician to get matched with a mental health program that is customized to their needs.
  • Connect with Accolade to get resources, or call 1-866-204-9818 for either a 24/7 nurse line or a standard call, Monday through Friday, 8 a.m. to 11 p.m. ET.

Changing the Conversation

By increasing your understanding and awareness of mental health, you can develop skills to intervene and support someone who is struggling. Explore ways you can help.

Mental Health Training

Have you ever been worried about a student or friend on campus? Faculty, staff, and students are in an ideal position to recognize when someone is struggling emotionally and may need help. Kognito is a 45-minute online simulation that lets you practice conversations with a virtual student, so you’ll know what to say in real life. VSU is making this program available to faculty, staff, and students to help create a safer and more supportive campus.

To access this free resource, visit https://vsu.kognito.com and sign in with your VSU email and password. Based on your campus role, you will see either the At-Risk for Students or At-Risk for Faculty & Staff course.

Question, Persuade, and Refer (QPR) are the three simple steps anyone can learn to help save a life from suicide. It doesn't take a health professional to prevent suicide - you're qualified! Sponsored by the University System of Georgia's Mental Health Initiative, QPR training is available free to all students, faculty, and staff within USG. The 1.5-hour training session includes didactic instruction, role-play exercises, and time for questions. 

The Office of Health Promotions and Wellness offers on-campus QPR training.

Attend a Session

  • September 9, 11-12:30, Student Union, Rm. 1A/B
  • March 1, 4:00 - 5:30 PM, Student Union Rm. 3 & 4

Email vsuwellness@valdosta.edu for more information or to reserve your seat.

Most of us would know how to help if we saw someone having a heart attack—we’d start CPR, or at the very least, call 9-1-1. But too few of us would know how to respond if we saw someone having a panic attack or if we were concerned that a friend or co-worker might be showing signs of alcoholism. Mental Health First Aid (MHFA) is a skills-based training that teaches you to identify and help someone who is presenting a mental health problem or experiencing a mental health crisis. The evidence behind the program demonstrates that it builds mental health literacy, helping peers identify, understand, and respond to signs of mental illness. Studies also have shown that the program reduces stigma by bridging the social distance created by negative attitudes and perceptions of individuals with mental illnesses.

The USG continues to offer MHFA training online for faculty, staff, and students. 

2 hours of self-paced online pre-work
6 hours of instructor-led online training

Sign up for training

Every manager has a legal, business, and moral responsibility to be proactive in helping support their employees during times of need.

Our working lives can have a powerful influence on our mental state and, as leaders in a demanding and high-pressured world, it is essential that we develop the confidence and competence to identify individuals at risk and intervene in an appropriate and effective way.  The aim of this 1-hr session is to help you to recognize signs of concern and respond appropriately.

Access the Recording