Technology Services & Resources

  • Solutions Center Hours for 11/22/17 is 8a-5:30p; Closed 11/23-11/24.

    Contact VSU Solutions Center

    Walk-in: Odum Library, 2nd Floor

    Phone: 229-245-HELP (4357)

    Email solutions@valdosta.edu: The email must originate from your @valdosta.edu account

    Submit a Service Request: Create and track requests for technology assistance

    Normal Hours of Operation:

    • Monday-Thursday: 8 am to 9 pm
    • Friday: 8 am to 5 pm
    • Saturday: 12 pm to 5 pm
    • Sunday: 1 pm to 7 pm
  • IT Services Scheduled Maintenances & Notices

    NOTICES:

    NETWORK:

    11.12.17 NOTICE UPDATE: The scheduled maintenance has been completed.

    11.10.17 NOTICE: A scheduled network maintenance will be performed on Saturday, November 11, 2017, at 11PM. For approximately 20 minutes, VSU-owned computing equipment will not have network access. We do not expect any impacts to the residential and wireless network.


    BANNER:

    11.1.17 NOTICE UPDATE: The scheduled Banner maintenance has been completed. All services including online payment systems are now available.

    10.30.17 NOTICE: Beginning 10:00 pm until midnight, Tuesday, October 31, 2017, the Banner and online payment systems will be down and inaccessible due to month-end processing. Services will be restored as soon as these processes have been completed.


    BANNER:

    10.26.17 NOTICE UPDATE: At 8:58pm, the announced reboot of the Banner system was completed and services restored. 

    10.26.17 NOTICE UPDATE: Beginning approximately at 8pm tonight, October 26, a reboot of the Banner system will be performed. During that time, all services related to Banner including Banner Web Self-Service, Banner Forms, and online payment systems (Touchnet) will be inaccessible. We anticipate services to be restored in approximately 45 minutes.

    10.26.17 NOTICE: We are currently experiencing slow connectivity and/or limited functionality in Banner. We are investigating the issue and will keep you updated.


    V: DRIVE:
    10.3.17 NOTICE UPDATE: The scheduled maintenance on departmental shared drives (V: drive) has been completed. Again, it is recommended that users restart their computers before attempting to access the drive.
    10.3.17 NOTICE: In order to perform important maintenance on departmental shared drives (V: drive), we have scheduled a brief maintenance window for 6 PM, after offices close for today. We expect service to be restored in around 30 minutes. Following the maintenance, we would recommend for users to restart their computers in order establish a fresh connection.
    BANNER:
    10.1.17 NOTICE UPDATE: Banner maintenance has been completed. Services including online payment systems are now available. 
    9.27.17 NOTICE: Beginning 9:00 pm, Friday, September 29, until 7:00 am, Sunday, October 1, 2017, the Banner and online payment systems will be down and inaccessible due to month-end processing and system upgrade. Services will be restored as soon as these processes have been completed.
  • All Students & Employees

    • VSU WiFi: Connect to the campus wireless network or shuttle bus wireless network
  • Employees Only & *Student Organizations

    EMPLOYEES ONLY

    EMPLOYEES ONLY & STUDENT ORGANIZATIONS
    • Organizational Print AccountsUsed primarily for official student organizations to share a pool of print credits. This form can also be used for grants.
    • Smart Classrooms: Tutorial on using instructor classroom workstation equipment

    • WordPress: A supplemental web-designing tool used to create websites and blogs

  • Announcements & Media

    NEWS:

    L-R: President Richard Carvajal; Benjamin Li
    (Pictured L-R: VSU President Richard Carvajal; Manager Benjamin Li)

    • VSU Solutions Center: Brian Haugabrook, Chief Information Officer
      Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.

    

    • Ryan Hogan, Director of Admissions
      Talks about how the Solutions Center has impacted perspective and current students.

    • The VSYou experience: Sterlin Sanders, Director of Technical Support Services
      From a student to a leader who encourages staff and student techs to EAT!


    Subscribe to VSU Division of Information:
    YouTube Channel | Twitter | Blog | Facebook


  • IT Job Postings

    JOB POSTINGS:

    IT Services Student Technician - Student Assistant | ST01167 | Close date: 12/01/2017

    Student Assistants for IT Services may be stationed at the IT Helpdesk or IT Training and Communication. These positions are responsible for providing training, customer service, and technical support to the faculty, staff, and students of the university. Responsibilities include, but are not limited to: assisting clients, supporting the initiatives of the division and area supervisors, leading…

    IT Solutions Center - Student Assistant | ST01161 | Close date: 11/30/2017

    The university’s first-tier support center is the initial point of contact for assistance related to Admissions, Housing and Residence Life, Office of the Registrar, Advising, or Information Technology support. Student assistants in this area are responsible for providing answers and solutions via phone, email, and social media. Additional responsibilities include the development and maintenanc…


    Network Services Engineer | S00606 | Close date: 12/22/2017

    Assist with planning, designing, implementation, support and maintaining of the wired and wireless network communications of VSU Enterprise Campus Network. As an enterprise support resource, Network Services Engineers are expected to work as needed to reestablish network services, which may include after business hours and weekends.


    TRU/Music - Student Computer Lab Monitor | ST01141 | Close date: 11/21/2017

    The Student Assistant will primarily monitor computer use and equipment for the Music Lab (Fine Arts 264). 


    TRU/Graphic Design Lab Monitor - Student Assistant | ST01142 | Close date: 11/21/2017

    The Student Assistant will primarily monitor computer use and equipment for UC2003 (University Center Apple Lab) and UC2035 (PC Lab).


V-State Mobile logo  Download the V-State Mobile App! | Visit the IT Blog


Has an IT staff provided exceptional service to you? Submit an I Caught You Caring Card!