Technology Services & Resources

  • Need Answers . . . Look Here First

    IT FAQs

    Visit IT FAQs to find the answers to some of the most frequently asked questions related to the technology available to you at VSU.

    For example, learn how to:

    • set up and manage your two-factor authentication
    • find your VSU username and password or reset your password
    • clear your web browser cache
    • And so much more

    VSU Solutions Center

    If you still need help, contact our award-winning Solutions Center.

    Hours of Operation (Subject to change)

    • Monday - Thursday: 8a - 9p
    • Friday: 8a - 5p
    • Saturday: 8a - 1p
    • Sunday: 8a - 2p

  • Still need more info. . . Look Here

    • 2FA: Log in to your VSU accounts using two-factor authentication

    • Tech Tools: Work/Teach/Learn at Home Resources

  • Employees & Student Organizations Information

    EMPLOYEES ONLY

    EMPLOYEES ONLY & STUDENT ORGANIZATIONS

    • Organizational Print Accounts: Used primarily for official student organizations to share a pool of print credits. This form can also be used for grants.

    • Smart Classrooms: Tutorial on using instructor classroom workstation equipment

    • WordPress: A supplemental web-designing tool used to create websites and blogs

  • IT maintenances & other important stuff

    MoveIT Maintenance

    Beginning: Friday, September 18, 11pm
    Ending: Saturday, September 19, 7am

    Information Technology Services (ITS) will be conducting scheduled maintenance for: files.usg.edu. During this time files.usg.edu will be unavailable by all connection methods. As well, any automated file transfers will be unavailable during the maintenance window.

    View full scheduled maintenance details

    Wireless Network Scheduled Maintenance

    Type: Emergency Wireless Network Hardware replacement
    Time: 5am – 8am
    Date: Saturday 9/5/2020
    Impact: Wireless connectivity should not be impacted

    Notice: Information Technology will be performing hardware replacement for the campus wireless network. The maintenance window is schedule for Saturday 9/5/2020 at 5am and ending at 8am. Wireless connectivity should not be interrupted during this maintenance window.

    BANNER ADMIN MAINTENANCE:

    8/13/20: In order to prepare the Banner Student Information System for the upcoming week, we need to perform emergency maintenance tonight between 7PM to 9PM.

    At this time, Banner Admin Pages (utilized primarily by campus administrative offices) will be inaccessible. The Banner website found in MyVSU, as well as connected services like the Student Online Account Center, will not be affected by this maintenance.

    Thank you for your understanding as we make these critical preparations for the semester start.

     

    BANNER AND DEGREE WORKS MAINTENANCE:

    Information Technology Services (ITS) has a standing maint/enance schedule for their GeorigaBEST Managed Services (Banner and Degree Works) as follows:

    1st/3rd Friday of each month; 10pm – 7am

    These schedules are used to perform upgrades, patches, backups, and other routine tasks.

    IMPACT: Depending upon specific maintenance requirements, services may not be available during this time and/or it may not be necessary for ITS to use any or all of this reserved time.

    Please refer to https://status.usg.edu for all maintenance related and service affecting outages. 

    COVID-19 Scams and Misinformation

    Dear Blazers:

    As the COVID-19 outbreak continues to evolve, bad actors are taking advantage of the situation to not only spread misinformation through social media and websites but are also using phishing emails to obtain personal information or spread malicious software.

    Here are some tips to avoid being victimized.

    • Obtain information from trusted sources. Refer to the World Health Organization (WHO) (https://www.who.int), Centers for Disease Control (CDC) (https://www.cdc.gov) and the Georgia Department of Public Health (https://dph.georgia.gov/) for official information on COVID-19.
    • Check email addresses and links. Inspect web links by hovering your mouse pointer over the URL to see where it leads. Review the sender’s email address.
    • Beware of online requests for personal information. A COVID-19 themed email requesting personal information like your Social Security number or login information is a phishing scam. Never respond to these emails.
    • Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation or grammar errors, it is possible this is a phishing email.
    • Look for generic greetings. Phishing emails are likely to use greetings like “Dear sir or madam.” These usually signal an email is not legitimate.
    • Avoid COVID-19 themed emails requiring an immediate response. Phishing emails often create a sense of urgency. Stop-Think-Then Click.
    • Report suspicious institution emails. Contact the USG Enterprise Service Center at helpdesk@usg.edu (706-583-2001) if you receive suspicious email from your institution account.

    Be well and be cyber-safe!

  • Really Interesting IT News & Media

    NEWS: 

     

    Congratulations Clinton Cauley

    Congratulations to VSU IT Enterprise Applications and Analytics's Clinton Cauley on his receiving the Excellence in Service for Classified Staff Award. Clinton is a Programmer Analyst Associate and has been working for VSU since 2011. He "is held in high esteem by coworkers and clients alike and treats everyone with humility and grace". Clinton was described as an "exceptional IT professional" and someone who "truly represents what the Blazer Creed is all about". He was "integral in collaborating... to determine how to successfully migrate... to the new version of banner." VSU IT is extremely proud of Clint's accomplishments and his positive impact on the VSU community.

    This award is given to full-time staff members who have worked for VSU for at least three years. These awardees are nominated by fellow full-time staff or faculty for their high stands of service, exemplary performance, and leadership skills. To learn more about this award visit the Staff Excellence Awards Page.

    clinton.jpg


    IT Strategic Plan Summary

    We've updated our Strategic Plan that includes our revised mission and vision statements; as well as, the tactics and governance pillars we use to fullfil our purpose in serving the VSU community. Click the image to read details.

    strategicplan-mission

    2020 Orientation - Information Technology

    Featuring: Benjamin Li, Deputy Chief Officer, Technical Support Services and Cathy Sowa, Information Security Associate, Information Security

    We would like to share a special tribute to honor our IT student employees and staff who graduated this semester.

     

    • Congratulations, Cathy Sowa!

    Cathy Sowa, an Information Security Associate at Valdosta State University is among the 100 finalists in the U.S. Cyber FastTrack competition who has been awarded a $22,000 scholarship to attend the SANS Technology Institute’s undergraduate certificate program in Applied Cybersecurity. Read more about it here!   

    • The MyVSU Portal (Beta)

    This past fall, we launched a completely new and updated version of the MyVSU Portal. Many of you provided valuable feedback on how could improve the look and function of the portal. As a result we ask that you test a beta version of the suggested changes and provide even more feedback.

    • Valdosta State implemented the Visual Schedule Builder (VSB)

    VSB helps you to create a schedule based on the courses and times that work best for you. This real-time class scheduling tool arranges your selected courses into conflict-free timetables and displays them in an easy-to-read weekly schedule.

    For more information and guidance, visit the Office of the Registrar's site 

    • The new Ellucian Banner 9 Admin Pages will be deployed on October 22, 2018.

      Replacing the current Banner 8 Forms (INB) version, Banner 9 Admin Pages will deliver noticeable improvements:

      • a modern user interface
      • enhanced navigation and process management tools
      • new functionality across the student, HR and finance utilities, and
      • the ability to run from a variety of web browsers (Chrome, Firefox, Safari, Edge) and mobile devices (tablets and phones)
    • The 2018 Division of Information Annual Report is now published. The report highlights several impactful projects completed during the 2017-2018 fiscal year, upcoming projects, and the staff within IT that help make the VState experience possible.
       
    • VSU WiFi Upgrade:  The Division of Information Technology is proud to announce that, while supporting over 3.2 million square feet of coverage, we have increased the bandwidth for the campus residential network by 150% (from 2 gigabits per second to 5). This increase will provide faster and more reliable connectivity for academic and residential needs while also adding support for high-definition (HD) media streaming and increased simultaneous connections.

    • VSU Solutions Center: Brian Haugabrook, Chief Information Officer
      Thinking outside of the 'IT box' brought about the inception of Valdosta State University Solutions Center.

    • Ryan Hogan, Director of Admissions
      Talks about how the Solutions Center has impacted perspective and current students.

    • The VSYou experience: Sterlin Sanders, Director of Technical Support Services
      From a student to a leader who encourages staff and student techs to EAT!

    Subscribe to VSU Division of Information:
    YouTube Channel | Twitter | Blog | Facebook

  • Want to work for VSU IT?

    Job Postings:

    Check here for current IT employment opportunities!

    Classroom Support Technician

    Posting Close Date: 8/14/2020
    Wage: $8.40/hour | Part Time
    Read full description and apply at Blazer Briefcase

     

    SUMMARY:

    These positions provide on campus support to faculty, staff, and students in offices, classrooms, and labs. These positions are stationed in Pine Hall. Responsibilities include, but are not limited to, assisting faculty, staff, and students with campus technology both on-site and over the phone; maintaining VSU-owned IT equipment; troubleshooting and repairing campus technology; and maintaining and distributing campus technology to faculty, staff, and students. Shifts range from 7:00 AM to 5:30 PM. All applicants will be required to complete a brief, hands-on technical evaluation.

    The IT Department will issue uniforms to employees at no cost. Issued uniforms must be worn at all times and must be returned in the event that employment is ended. This allows employees of the IT Department to be easily identified if a student, staff, or faculty member is in need of service, as well as allowing these employees access to otherwise restricted areas.

    Job Requirements:

    REQUIRED:
    • Must be a current Valdosta State University student
    • Must be enrolled for a minimum of 6 credit hours
    • Must maintain a cumulative grade-point average of at least 2.0
    PREFERRED:
    • Possess a valid driver's license 

    IT TSS Student Technician (Desktop Support)

    Posting Close Date: 8/14/2020
    Wage: $7.25/hour | Part Time
    Read full description and apply at Blazer Briefcase 

     

    SUMMARY:

    These positions provide support to Faculty, Staff, and students in offices and administrative spaces. These positions are stationed in Pine Hall. These positions are assigned to the Desktop Support sub-team within Main Campus Technical Response Unit (MCTRU).

    Responsibilities include, but are not limited to, assisting faculty, staff, and students with campus technology both on-site and over the phone, maintaining VSU-owned IT equipment, troubleshooting and repairing campus technology, and maintaining and distributing campus technology to faculty, staff, and students.

    Shifts range from 8:00AM to 5:30PM.  These positions are for on-site work and not remote work.  All applicants will be required to complete a brief, hands-on technical evaluation.

    JOB REQUIREMENTS:

    REQUIRED:
    • Must be current VSU Student
    • Must have 2.0 cumulative grade point average
    • Must be enrolled for at least 6 credit hours 

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