May 28, 2013

Security Notification: Vendini Credit Card

Patrons of Valdosta State University Athletics, Peach State Summer Theatre, Theatre and Dance, and the Valdosta Symphony Orchestra who purchased tickets using a credit card via the Vendini service between 2009 and 2013 may have had their credit card information exposed. 

VSU contracted Vendini, a third party ticketing and credit card processor, to provide ticketing and credit card payment processing for athletics, theatre, dance and music events beginning in 2009. The Athletic Department stopped using Vendini in May 2012. The VSU Theatre and Dance, along with the Valdosta Symphony Orchestra continues to use the Vendini services. Vendini reports that patrons using their service after April 25, 2013 have not been affected. 

For more information regarding this incident, please see Vendini’s message to patrons below or contact Vendini toll-free at 1-800-836-0473 or visit

Vendini’s message to patrons is included below.



May 22, 2013


Dear Patron:

We regret to inform you that on April 25, 2013, Vendini, Inc. detected an unauthorized intrusion into its systems.  Vendini provides box-office and online ticketing services to hundreds of entertainment venues, which include tour, casino, sports, and arts organizations across the U.S. and Canada. Based on our records, you used a credit card to make a purchase for an event that was processed through Vendini’s service, and your information may have been involved in this incident.

We are actively cooperating with federal law enforcement, and this notification to you was delayed specifically to support law enforcement’s investigation.  In addition, a full-scale, internal investigation is under way at Vendini with outside computer forensic and cyber security experts.

Although our internal investigation is ongoing, we believe that in late March, a third-party criminal actor used hacking technologies to access our databases and may have accessed your personal information, such as name, mailing address, email address, phone number, and credit card numbers and expiration dates. We do not collect credit card security access codes (e.g., CVV, CVV2, PINs), social security numbers, usernames or passwords.

Upon discovering this intrusion, we engaged computer forensic and cyber security experts to commence an investigation. We implemented enhanced security measures designed to prevent a recurrence of this type of incident. We notified our merchant banks; and credit card companies have been alerted.  

In addition, please note the following:

·   To protect against the possibility of identity theft or fraud, we urge you to remain vigilant, and to regularly review your credit card account statements and credit reports for any unauthorized activity.

·   If you suspect that you may be a victim of identity theft or fraud, immediately contact your local law enforcement agency, your State Attorney General’s office and the Federal Trade Commission.  We have enclosed a Resources Guide for your reference.

·   Do NOT respond to any requests for sensitive personal information in relation to this incident.  Vendini will never request such information via email or telephone unless it is absolutely necessary to respond directly to you regarding how this incident may impact you.

We sincerely regret this incident.  Protecting data privacy and security is a top priority for our company.  For more information regarding this incident, please contact us toll-free at 1-800-836-0473 or visit us at


Mark Tacchi
President and CEO


Resources Guide

For Residents of Maryland and North Carolina:
 For information about fraud alerts, security freezes, and steps you can take to protect against identity theft, contact the U.S. Federal Trade Commission (see contact information below), or as applicable:  

Office of the Attorney General: 200 Saint Paul Place, Baltimore, MD 21202; Tel: (410) 576-6300;  or Visit:

North Carolina’s Attorney General’s Office: 9001 Mail Service Center, Raleigh, NC 27699-9001; Tel: (919) 716-    6400; Fax: (919) 716-6750; or Visit:


U.S. Federal Trade Commission (FTC):  The FTC has helpful information about how to avoid identity theft and other steps that consumers can take to protect themselves.

Write to:  Consumer Response Center, 600 Pennsylvania Ave., NW, H-130, Washington, D.C. 20580

Call Toll-Free: 1-877-IDTHEFT (438-4338); or Visit:  


Free Annual Credit Report:  You may obtain a free copy of your credit report once every 12 months (or purchase of obtain additional copies of your credit report).  Call Toll-Free:  1-877-322-8228; or Visit:; or Contact any one or more of the national consumer reporting agencies:

Equifax:      P.O. Box 740241, Atlanta, GA 30374-0241    (800) 685-1111

Experian:    P.O. Box 2002, Allen, TX 75013    (888) 397-3742

TransUnion:    P. O. Box 1000, Chester, PA 19022    (800) 888-4213


 “Fraud Alerts” and “Security Freezes”    

Fraud Alert - You have the right to place a fraud alert in your file to alert potential creditors that you may be a victim of identity theft.  Creditors must then follow certain procedures to protect you; therefore, a fraud alert may delay your ability to obtain credit.  An “initial fraud alert” stays in your file for at least 90 days.  An “extended fraud alert” stays in your file for 7 years, and will require an identity theft report (usually, a filed police report).  You may place a fraud alert by calling any one of the three national consumer reporting agencies:

Equifax: 1-800-525-6285       Experian: 1-888-397-3742     TransUnion: 1-800-680-7289


Security Freeze – Some U.S. states provide the right to place a security freeze on your credit file, which prevents credit, loans and services from being approved in your name without your consent.  Using a freeze may interfere with or delay your ability to obtain credit. To place a freeze, send a request by mail to each consumer reporting agency (addresses below) with the following (if you are requesting a credit report for your spouse, this information must be provided for him/her as well): (1) Full name, with middle initial and any suffixes; (2) Social Security Number; (3) Date of Birth; (4) Current address and any previous addresses for the past two years; and (5) Any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles.  You must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. Each copy must be legible, display your name and current mailing address, and the date of issue. The credit reporting agency may charge a fee up to $5.00 to place, lift, and/or remove a freeze, unless you are a victim of identity theft or the spouse of a victim of identity theft, and you have submitted a valid police report relating to the identity theft incident to the consumer reporting agency.

Equifax Security Freeze:  P.O. Box 105788, Atlanta, Georgia 30348

Experian Security Freeze:  P.O. Box 9554, Allen, TX 75013

TransUnion (Fraud Victim Assistance Division):  P.O. Box 6790, Fullerton, CA 92834-6790