Update on VSU Blazeview and Wireless

August 22, 2011

Update on VSU Blazeview and Wireless

BlazeView suffered two outages last week:

Tuesday 08/16 7:20pm to Wednesday 8/17 11:00am
Thursday 08/18 11:15am to 12:00pm

The first failure was apparently due to a memory issue that developed on the database server. A possible hardware issue is being addressed to prevent recurrence. The second was due to some normal node maintenance and we have reviewed that process and updated the protocol to mitigate similar occurrences in the future.

The VSU HallNet residential network supporting wireless on campus and wired access in residence halls is experiencing unusually high demand this fall semester with a 50% increase in the number of devices that are attaching. Last week, it ran out of addresses on the wireless side and IT applied a re-balancing of the address spaces between the wireless and wired segments. It appears that we have just enough addresses for the moment, but we will need to address this issue long-term. Additional problems occurred within the wireless network when two users’ devices began bridging the wireless and wired networks, creating a loop and affecting all users. One device was identified and corrected while the other seemed to have corrected itself. At this time, we are aware of no outstanding wireless issues. Students can help by turning off idle Wi-Fi devices such as music players, tablets, smart phones, notebook computers, and Internet enabled televisions and DVD/Blu-ray players when they are not in use.

Students can check the IT Service Status at http://www.valdosta.edu/helpdesk/ for up-to-date information about service statuses.