b'Since February 2020, health systems across the United States have accelerated their digital health and virtual care capabilitiesand this digital transformation has disrupted the operations health systems have cultivated over the past 20-plus years. As with the hospitality, transportation, and entertainment industries, the delivery of healthcare in the United States will never be the same. Healthcare providers can no longer rely just on hospital revenue. Instead, this transformation can finally be about the principal driver of healthcarethe patient. For insurers, the go-between relationship between the providerhospitals, clinics, home health, and hospiceand patients will have to become more dynamic. For patients, the availability of telehealth, even in rural areas, could potentially result in one unified call. Innovation and patient-centered care are now the real business. SPRING 2021 35'