Student Services and Conflict Resolution
Complaints and Resolving Problems
Graduate education is intensive and can be stressful at times, and conflicts with faculty, peers, and others may occasionally happen. We expect you will make efforts to resolve interpersonal conflicts directly with the involved person. Often, an amicable resolution can be found. We strive for our students to receive fair and equitable treatment.
At times, the disposition of your issue or concern may not be satisfactory to you, and you may seek the advice of others. Your advisor, the CSD Department Head, the Coordinator of Professional Master’s Program, Coordinator of Clinical Doctorate, and the Coordinator of Clinical Services are all available to assist you. In addition, CSD has in place a Student Conflict Resolution Committee. The Committee’s primary role is to attempt to resolve a student’s conflict with a faculty or staff person. Any of the above individuals ( in a committee of three) are a part of this committee unless they are directly involved.
If the conflict cannot be resolved by this means, it will be referred to VSU’s Conflict Resolution Program.(ADR).
Conflict Resolution Program
Alternate Dispute Resolution (ADR)
VSU participates in the University System of Georgia’s Consortium on Negotiation and Conflict Resolution. This means additional resources for students. Conflict can occur for many reasons such as lack of information, misinformation and misunderstanding, or differences in interests, personality, and ways of seeing things. At times conflict can be positive and its resolution can result in better ideas and ways of doing things. But unresolved conflict can grow into more serious disputes.
There are many avenues a student can take to obtain assistance with conflict. One resource is through the Conflict Resolution program. We provide mediation, conflict coaching and training on conflict resolution.
Whether your dispute is with another student, faculty member or staff member, we are here to help. If you are interested in exploring conflict coaching or mediation as an option of resolving a conflict, contact Dr. Martha Laughlin by email at firstname.lastname@example.org, or by the phone at (229) 249-4961. For all other inquiries contact Rebecca Murphy, email@example.com, (229) 259-5106 or visit our website at http://www.valdosta.edu/administration/conflict-resolution-program/. Inquiries are confidential.
Other Complaints non related to faculty and staff disputes
Students may also contact The Council of Academic Accreditation in Audiology and Speech-Language Pathology (CAA) to file a complaint. The CAA is the accreditation body for graduate programs in audiology and speech-language pathology. Submit any complaint related to the program’s compliance with standards for accreditation to the CAA in writing, following guidelines provided at the following URL: http://www.asha.org/academic/accreditation/accredmanual/section8.htm. Complaints should be addressed to: Chair, Council on Academic Accreditation in Audiology and Speech-Language Pathology, American Speech Language-Hearing Association, 2200 Research Boulevard #310, Rockville, Maryland 20850.