Why did we switch to VSU Service Desk?

The reason the Division of Information Technology switched to VSU Service Desk is to increase the visibility of open incidents to the clients. With VSU Service Desk, you will be able to check the status of an incident at any given time. You can also submit a work order any time by logging in to VSU Service Desk.

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What is VSU Service Desk?

VSU Service Desk is an incident ticket tracking system in use by the Division of Information Technology. VSU Service Desk allows you to create an incident, track the incident, and close the incident through an easy to use web portal.

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Can I still submit incident tickets through other methods?

Currently, incidents can be submitted through the web portal, e-mail (must come from a VSU e-mail address), or by calling the IT Helpdesk.

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