Computing & Technology

  • What can I do about Anywhere Access log on problems?

    • A firewall or other security software may be blocking the connection to the library Anywhere Access EZproxy server. This could be a company, personal, or Internet Service Provider (ISP) firewall. First try to go to the library's website and then try to go to the library Anywhere Access EZproxy server. If you can reach the Library's website, but are unable to login, then a firewall is probably blocking access to the proxy. Users who have contacted their Internet Service Provider (ISP) have reported success in receiving a solution that enabled Anywhere Access login. 

    • Your company may have configured browsers to use their own proxy server. This could possibly interfere with the library proxy, although it is not likely to do so. 

    • Your web browser may be configured to reject all cookies or to disable javascript. Both are required by many of the databases provided by the library. Depending upon the browser, some of the tutorials on the following page might resolve the problem: Internet Web Browsers

    • Try accessing the resource via GALILEO using the GALILEO off-campus password.

    • You may wish to complete an online form to Report Trouble Connecting to an Electronic Resource. If you are encountering problems in GALILEO, when in GALILEO select the top header Contact Us link and file a report.

  • Does VSU have a technology helpline?

    Yes! You can contact the Information Technology Helpdesk at (229) 245-4357 during the hours as posted on the Helpdesk website with many more FAQ's, technical tips and directions concerning recommended software and etc. You also have the option of sending a service request through Service Desk.
  • Where can I get more Library technical help?

    Please complete a Technical Support request directed to Library Automated Systems staff or during business hours telephone, 229-333-5868.
  • How do I get the ebrary Reader plug-in?