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Click to edit Master title style ------=_NextPart_01C5F379.81451DB0 Content-Location: file:///C:/EE89BA59/Chapter-19_files/master07.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C5F379.81451DB0 Content-Location: file:///C:/EE89BA59/Chapter-19_files/pres.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C5F379.81451DB0 Content-Location: file:///C:/EE89BA59/Chapter-19_files/slide0001.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Chapter 19
Chapter 19
Presented by Randy Gaddo
PADM 7040
Managing Public Media
and Public Advocacy
Note: I will insert “Gaddo” where I make a point based on my 20 years experience as a Marine = Corps public affairs practitioner
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“Earned Media”
lDefined as any form of communication
not under control of the non-profit
which the non-profit must work to earn coverage
lAlso known in some marketing circles as “guerilla marketing” (see “Guerilla Marketing: Secrets for Making Big Profits for Your Small Business̶= 1; by Jay Conrad Levinso= n) (Gaddo)
lEssentially, take advantage of all “free” opportunities <= /span>to promote organization’s objectives (Gaddo)=
Nothing = is free – takes lots of work and preparation to do it correctly, but generally the monetary output is lo= w
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Earned Media
lExamples
Articles in local/regional/nation/int’nation= al media
lThrough news release or let their reporters cover
Writing op/ed or commentary articles
Appearances on talk shows
Presentations to civic/social groups
Participation in community events
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Earned Media
lBest done by trained, experienced public relations manager
(Gaddo) unqualified attempts can backfire and do harm rather than good for organization
lTraditional vs modern role of PR in non-profit environment
Role changing from protecting and enhancing organization’s image to one of advocacy&#= 13;
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Traditional Public Relations
lLooks for opportunities to get “good” stories about organization in media
lHandles media during crisis
lCan be given high, medium or low priority in organization, depending on corporate attitude =
PR perso= n can be on VP level to help influence policy, or lower management level to carry out policy
(Gaddo) = VP level is best in most cases!  It is much better to incorp= orate PR tactics into operational policy rather than having to react to policy that may not be conduciv= e to effective public relations
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Traditional Public Relations
lPublic Relations vis-à-vis Marketing
T= here are subtle yet distinct differences that can lead to acrimony if not properly handled by non-profit manager
lPR communicates, while marketing promotes
lPR infl= uences attitudes/awareness; marketing influences specific behaviors
lPR does= not define goals of organization; marketing is involved in that process
(= Gaddo) PR should reflect goals/character of the organization and in a perfect world will be involved in their definition as well
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Public Relations vis-à-vis Marketing
l(Gaddo) Public Relations and Marketing are really parallel functions within an organization, and sho= uld be treated as “combined arms” in the Non-Profit Manager’s arsenal
Attempts= to separate the two are artificial and territorial: it is up to the non-profit manager to ensure the two wor= k together toward a common goal of furthering the ne= eds of the organization&#= 13;
Putting = one person in charge of both functions creates a dynamic operation that streamlines communication a= nd enhances the ability to influence behavior
Ultimate= ly, non-profit managers must see themselves as the primary “PR and Marketing” person for organization
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Traditional Public Relations
lLong range PR planning (in consonance with organization’s plan) essential to success
Makes organization proactive rather than reactive&= #13;
Can avoid crisis rather than react to it
lMust ID relevant publics or audiences
Primary, secondary, tertiary
Measure their images and attitudes through surveys, discussions
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Traditional Public Relations
lEstablish image and attitude goals for key publics
Developing a scale and placing various publics into it enables a manage= r to determine a priority system upon which to base decisions= on allocation of PR resources
Can set measurable goals for key publi= cs in order to measure success, plan future campaigns
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Traditional Public Relations
lDevelop cost-effective strategy
M= easures to address key publics using PR techniques can be low or no cost other than staff time
PR Manager must first and foremost establish credi= bility with publics <= /span>
lNews med= ia, civic and community groups, community government
lMake the organization approachable; have open hous= es, media days
lThis is long term strategy and takes time to implement
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Traditional Public Relations
lVarious forms of communication tools are available for PR manager to use
–Written material (news releases, point papers, backgrounders, flyers, handbooks, annual report)
–Audiovisual material (films, videos, cd’s)
–“Branding” materials w/organizational logo
     (t-shirts, hats, coffee mugs, stationary)
–News: bring reporters in to cover events or issues first-hand; this will assure that the stories will run
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Traditional Public Relations
lVarious forms of communication tools are available for PR manager to use
Intervie= ws, speeches (not only by PR but by key members of non-profit board, staff or volunteers
PSA̵= 7;s: public service announcements
Special Events
lAs book suggests, non-profit can plan its own special event
l(Gaddo) Or, can piggy back on an already popular event = (called fusion marketing)
Example: national heart foundation could partner with local World gym that is hosting a 5K run
Web site= : need promotional material to get people to go to the web site; keep it fresh; talented webmaster vi= tal
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PR in the Public Advocacy Role
lRecent realization that PR professionals can play major role in changing behavior of publics
D= ifferentiate between changing individual action to changing institutional factors that lead to actions
Expanded role for PR specialists is termed “non-profit public advocacy”
l(Gaddo)= This role can be dangerous for PR person to take on – can lose credibility as being an objective <= span style=3D'position:absolute;top:77.25%;left:13.85%;width:78.46%;height:5.25= %'>insider and be seen as “company flak”<= /span>
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     Tools and Tacti= cs for Non-profit Public Advocate
lReframing the iss= ues; state issues in terms advantageous to organization
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lConduc= ting public education
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lEncour= aging media advocacy
lCreati= ng “pseudo events” such as press conferences, panel discussions, ribbon cuttings
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Tools and Tactics for Non-profit Public Advocate
<= span class=3DBB style=3D'position:absolute;left:-4.76%;top:.3em'>lProduc= ing influential books on subject
lEnlist= help of entertainment media (a.k.a. get on Oprah show) lLobbyi= ng, working through the educational system, using fax and Web=
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