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Frequently Asked Questions
Students- How to Get Help with WebCT Vista
1. Contact IT HelpDesk - Your First Level of Support
* Course instructors are not responsible for troubleshooting WebCT Vista technical issues. The Helpdesk is ready to support your needs.
The IT Helpdesk is the first level of support for WebCT and can answer most basic questions. They resolve technical issues such as such popups, browser, java, and security software. Should they need to escalate the call to a more senior administrator then they will do so.
There are several ways to contact the Help Desk
1) Phone: 229-245-4357
3) In person.
The Helpdesk is located on the second floor of the Odum Library (Main entrance).
* Please review the Helpdesk website for hours of operation.
2. Contact Your Instructor
* Although Course Instructors are not responsible for troubleshooting WebCT Vista technical issues, they are available to assist you with instructional needs. Many issues may seem like a technical problem, but it may be something that requires the instructor's decision or adjustment.
Examples of issue that require an instructor's attention include:
- Clarification of content
- Questions concerning the grades you have received
- Questions concerning the syllabus and due dates
- locating material within the course
- Resubmitting assignments
- Taking tests and quizzes outside of scheduled time
- Retaking tests
3. Self Help
- WebCT Vista 3 does provide excellent context-sensitive information on the Help link inside the system. Wherever you are, the information provided describes what is available at that location. Search on a topic to learn how to complete common tasks.
- VSU provides free interactive online tutorials for basic WebCT Vista functions
- Student Help Resources - Vista for Students.
All VSU students are enrolled in this WebCT Vista section. If the course is not listed in your MyWebCT course list, students should request enrollment at webct@valdosta.edu
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