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Frequently Asked Questions
Instructors- How to Get Help with WebCT Vista
1. I have never used WebCT and I need to know how to get started
Please follow the Vista for Instructors Guide to learn how to get started with WebCT Vista.
2. I have used WebCT or a similar tool and just need some self help guides to feel my way through
Please email webct@valdosta.edu and request enrollment in WebCT Section, Faculty Help Service - VSU Vista and Staff Support. This resource has guides which shows you how to use and build a course with WebCT.
- Within WebCT you will also find a good context-sensitive information from the Help link located on the top right hand side of your page. Wherever you are, the information provided describes what is available at that location. Search on a topic to learn how to complete common tasks.
- Please view the General WebCT Frequently Asked Questions
3. I am having a technical problem such as
- Password, login, browser issues, popups, trouble uploading/downloading documents, trouble attaching documents, issues with the chat room or HTML Creator, Java, etc
The IT Helpdesk can answer and troubleshoot most basic questions concerning WebCT. They resolve technical issues such as such popups, browser, java, and security software. Should they need to escalate the call to a more senior administrator then they will do so.
There are several ways to contact the Help Desk
a) Phone: 229-245-4357
c) In person.
The Helpdesk is located on the second floor of the Odum Library (Main entrance).
* Please review the Helpdesk website for hours of operation.
4. I know how to use WebCT, but I need
- Someone added to my course
- Help building and designing my course
- Help with the grade book and formulas
- Someone to peer review my course
- My course copied over to next semester
- Other requests
- Help with Wimba web conferencing
- etc.
Please submit a help request ticket via:
a). Email: webct@valdosta.edu
or
b). Online Contact Form
Once your help request is created, you will recieve a confirmation via email. Depending on the nature of the request you may be contacted by Distance Learning staff. Also feel free to call the Distance staff with additional details, clarifications or questions (229- 245-6490). Please refer to the help request ticket number when discussioning your issue.
Please see the Instructor FAQ for additional self help
5. I need to attend training
The Distance Learning Department provides training for WebCT Vista. Please view the Distance Learning training calendar for upcoming workshops or contact us to schedule an appointment.
- You may contact Distance Learning by
a). Phone: 229-245-6490
b). Email: webct@valdosta.edu
- Items to bring to a workshop or appointment
a). Syllabus
b). course content files such as lecuture notes, project or assignment instructions.
6. I need to add a video to my course.
Please contact Media Services if you need a video captured and streamed for your course. Once Media Services has streamed your video Distance Learning staff will help you to add it to your course.
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