This survey is being conducted to enable us to get a better idea
of student concerns and questions regarding the services of the Office
of Financial Aid. Participation is voluntary and all responses will
be anonymous. Please respond to the following questions regarding
your experiences with the Office of Financial Aid only, which is responsible
for processing your aid application and making your financial aid
award.
| Your Aid Status: |
| 1. Please indicate below the types of financial
assistance you are receiving. (mark all that apply) |
|
Grant |
Scholarship |
|
Loan |
Work Study |
|
HOPE |
Did not apply for aid |
|
Did not receive aid |
|
| |
|
| Printed Information about Financial Aid: |
| 2. Did you receive any printed or web based information
about financial aid programs, policies, and application procedures?
|
| |
|
| 3. Please assign a grade to the usefulness of this
information to you and/or your family. |
|
|
| |
|
| Telephone Services: |
| 4. During the past year, how many times have you
or a family member telephoned the financial aid office? |
|
|
| |
| 5. Please indicate the reasons for your call(s).
(mark all that apply) |
|
Check on FAFSA and/or request forms |
|
|
Check on HOPE |
|
|
Seek information on scholarships |
|
|
Check on loan (student or parent) |
|
|
Seek information on work-study employment |
|
| |
| 6. Have you had any difficulty getting through to
the right person when you called the financial aid office? |
|
|
| |
| 7. Please indicate the reason(s) for this difficulty.
(mark all that apply) |
|
Persistent busy signal |
On hold for too long |
|
Referred to the wrong person |
Received recorded message and could not get through to staff member |
| |
| 8. If you left a message for someone was your call
returned in a prompt manner (within 24 hours)? |
|
|
| |
|
| Walk-in Service: |
| 9. During the past year, how many times have you
visited the financial aid office on a walk-in basis? |
|
|
| |
| 10. On average, how many minutes have you had to
wait before you were helped? |
|
|
| |
| 11. Please indicate all reasons for your visit(s).
(mark all that apply) |
|
Check on FAFSA and/or request forms |
|
|
Check on HOPE |
|
|
Seek information on scholarships |
|
|
Check on loan (student or parent) |
|
|
Seek information on work-study employment |
|
| |
| 12. Were you greeted in a courteous and polite manner? |
|
|
|
| |
| 13. Did you receive helpful answers to your questions? |
|
|
| |
| 14. Was the person who assisted you knowledgeable? |
|
|
| |
|
| Overall Evaluation of Financial Aid Services: |
| 15. How would you rate
our financial aid service today? |
|
|
| |
| 16. How would you rate an overall, final grade to
our financial aid service? |
|
|
| |
| 17. How would you rate the financial aid office
in comparison to other campus administrative offices you have
worked with (admissions, registrar, cashier or bursar, academic
or personal counseling, etc)? |
|
|
| |
| General Information about You: |
| 18. What is your current grade level? |
|
|
| |
| 19. Are you a transfer student? |
|
|
| |
| 20. If yes to #19, how does Valdosta State University Financial
Aid Office rate compared to your previous school’s financial
aid? |
|
|
| |
| 21. What is your enrollment status? |
|
|
| |
|
