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What are the Known Issues for BlazeVIEW?
The following items are known issues that have not been resolved for BlazeVIEW. These issues may eventually be resolved with a patch hotfix or in the next version. Once a known issue is resolved, it will be removed from this list.
HTML Creator Not working on a Mac
Description: While using a Mac the HTML creator in BlazeVIEW does not turn on or turns on, but clears the text when attempting to save.
This is a known issue that will be addressed in a future BlazeVIEW update. In the meantime here are two workarounds.
Workaround1
You can still open the HTML creator in Safari even though saving with it does not work. Open the HTML creator and compose your message. At the bottom of the HTML screen you type in there are two tabs; by default you are in the "WYSIWYG" tab. After you have composed your message click on the "Source View" tab. Now select and copy everything in the HTML window. If you do not select and copy everything, you could lose some of the formatting. Now hit "Disable HTML Creator" which is at the top of the HTML creator screen. Paste what you copied into this screen with the HTML creator off and check the box to "Use HTML" if it is not already checked. Now when you save your work it will be formatted as if you used the HTML creator.
Workaround 2
Download and use VMWare (link :http://www.valdosta.edu/helpdesk/guides/macos/vmware/index.shtml )
Note: The Division of Information Technology only has the license to install VMWare on computers owned by Valdosta State University. These are designated by a red "Property of Valdosta State University" sticker.
1. Go to http://www.valdosta.edu/helpdesk.
2. Click the Help button.
3. Click General Help Form.
4. Fill in the form as completely as possible.
5. In the Request Details field, please specify the 5 digit number listed on the "Property of Valdosta State University" sticker as well as a note that you need "VMWare installed to access the HTML Creator in Blazeview".
We will deploy a technician to complete the installation.
Anonymous To Students Does Not Work As Intended
Description: Marking “Authors are anonymous to Students” when setting up a discussion makes authors anonymous to everyone including instructors.
In the discussion tool under “Topic Behavior Options” where it says Author Identification you are given two choices. You can either set “Authors are identified by user names” or “Authors are anonymous to Students”. Although it reads as if “Authors are anonymous to Students” would only make the authors anonymous to students, it actually makes authors anonymous to everyone including instructors. This tool is working as it’s intended to, but it was poorly worded which leads to confusion. In a future update the tool will be renamed to “Authors are anonymous” to avoid confusion.
New Item Icon Does Not Disappear
Description: The green asterisks or thumb tacks which indicate new items in an area do not go away even after the items are viewed or there is a large delay in when they go away.
Blackboard is aware of this issue. Additionally, items read under one tab will not count as read under the other tabs. For example, if you read an e-mail while under the Teach tab, it will not be marked as read under the Build tab. Sometimes going between the build/teach/student view tab or logging out of BlazeVIEW and logging back in will clear the notification as long as no new notifications arrive while you were logged out. If the issue is resolved in a future update or as further workarounds are released this information will be updated.
Collapsing Sidebar
Description: While navigating between tabs and/or pages in BlazeVIEW the sidebar collapses to an Icon-only view hiding the labels.
If the sidebar closes, simply click the arrows on the gray bar next to the icons to re-expand this area.
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