Odum Library Blog » Reference http://www.valdosta.edu/library/blog Fri, 20 Nov 2009 16:49:17 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 (Almost) Daily Photo http://www.valdosta.edu/library/blog/2009/06/19/almost-daily-photo-24/ http://www.valdosta.edu/library/blog/2009/06/19/almost-daily-photo-24/#comments Fri, 19 Jun 2009 16:17:10 +0000 lbwright http://www.valdosta.edu/library/blog/?p=703 Browsing Books are located on the first set of bookshelves on the right as you come in the first floor front doors.

]]> http://www.valdosta.edu/library/blog/2009/06/19/almost-daily-photo-24/feed/ 0 You like Reference Services! (study results) http://www.valdosta.edu/library/blog/2008/11/05/you-like-reference-services-study-results/ http://www.valdosta.edu/library/blog/2008/11/05/you-like-reference-services-study-results/#comments Wed, 05 Nov 2008 15:52:44 +0000 Cliff http://www.valdosta.edu/library/blog/?p=262 Boy were we pleased at the results of our Reference Services survey!

For two weeks this semester, we asked Reference Services users to rate us on a scale from 1-5 (1 being “strongly disagree, 5 being “strongly agree”) for each of the following statements:

  1. I got the information I needed.
  2. I have a better understanding of how to find information.
  3. I have a better understanding of how to evaluate information.
  4. I am satisfied with the service I received.

User Satisfaction Stats

Based on those results, it looks like we got high scores for all four areas!

But that’s not all — we also evaluated ourselves, rating our service for each of the following statements:

  1. The user got the information he or she needed.
  2. The user has a better understanding of how to find information.
  3. The user has a better understanding of how to evaluate information.
  4. Overall, I was satisfied with this reference transaction.

Provider Satisfaction Stats

Based on these results, it looks like we think we’re doing a pretty good job, but we think we can do better at teaching users how to evaluate information!

We got a pretty good response for the survey as well:

User Responses:
Status Number Percentage
Undergraduate: 27 90.00
Graduate: 2 6.67
Staff: 0 0.00
Faculty: 0 0.00
Other: 1 3.33
Total 30 100.00
Surveys: Number Percentage
Complete 29 72.50
Incomplete*: 11 27.50
Total 40 100.00
*Incomplete surveys were not used for measuring statistics.

This was the first of two Reference Services Satisfaction surveys we’ll be doing this year.  We have a strong commitment to customer service, and are always looking for new ways to improve!  Look for our next survey in the Spring!  But you don’t have to wait to tell us what you think about Reference Services — just leave a comment below!

The survey was taken from:  Miller, J. (2008). Quick and easy reference evaluation: Gathering users’ and providers’ perspectives. Reference & User Services Quarterly 47(3), 218-222.

]]> http://www.valdosta.edu/library/blog/2008/11/05/you-like-reference-services-study-results/feed/ 0 Calling all political junkies! http://www.valdosta.edu/library/blog/2008/09/11/calling-all-political-junkies/ http://www.valdosta.edu/library/blog/2008/09/11/calling-all-political-junkies/#comments Thu, 11 Sep 2008 19:16:49 +0000 lbwright http://www.valdosta.edu/library/blog/?p=203 Visit “Election 2008: A Selective List of Resources” to see video clips of candidates, visit political party web sites, follow media coverage, and more:http://www.valdosta.edu/~kensmith/election2008.shtml.

Odum Library’s government documents librarian, Ken Smith, has created this page to help us follow the candidates as well as the media coverage of this year’s elections. From the Government Documents home page at http://www.valdosta.edu/library/find/gov/index.shtml, click on the new “Election 2008″ link.

]]> http://www.valdosta.edu/library/blog/2008/09/11/calling-all-political-junkies/feed/ 1 Live in Georgia or Brown Halls http://www.valdosta.edu/library/blog/2007/09/10/live-in-georgia-or-brown-halls/ http://www.valdosta.edu/library/blog/2007/09/10/live-in-georgia-or-brown-halls/#comments Tue, 11 Sep 2007 00:25:12 +0000 Cliff Landis http://www.valdosta.edu/library/blog/2007/09/10/live-in-georgia-or-brown-halls/ The Trailblazin’ Librarians will be at Georgia & Brown Halls this Fall to help you with your assignments or research.

Georgia Hall Schedule

2nd & 4th Tuesdays from 7:00-9:00 p.m.

Sept. 11, 2007 – Nov. 27, 2007

Brown Hall Schedule

1st & 3rd Tuesdays from 7:00-9:00 p.m.

Sept. 18, 2007 – Dec. 4, 2007

For more information call (229) 333-7149.

]]> http://www.valdosta.edu/library/blog/2007/09/10/live-in-georgia-or-brown-halls/feed/ 0 LexisNexis Academic Database Has a New Look! http://www.valdosta.edu/library/blog/2007/08/29/lexisnexis-academic-database-has-a-new-look/ http://www.valdosta.edu/library/blog/2007/08/29/lexisnexis-academic-database-has-a-new-look/#comments Wed, 29 Aug 2007 23:59:47 +0000 Cliff Landis http://www.valdosta.edu/library/blog/2007/08/29/lexisnexis-academic-database-has-a-new-look/ The VSU community uses LexisNexis Academic database to

find full-text news, legal documents, and business information. Recently, LexisNexis updated the user interface for all their databases, including LexisNexis Academic. For help using this new interface, view the LexisNexis Academic tutorials.

]]> http://www.valdosta.edu/library/blog/2007/08/29/lexisnexis-academic-database-has-a-new-look/feed/ 0 Try RefWorks http://www.valdosta.edu/library/blog/2007/08/20/try-refworks/ http://www.valdosta.edu/library/blog/2007/08/20/try-refworks/#comments Mon, 20 Aug 2007 19:22:20 +0000 Cliff Landis http://www.valdosta.edu/library/blog/2007/08/20/try-refworks/ RefWorks is a Web-based bibliography and database manager that allows you to create your own personal database by importing references from text files or online databases. You can use these references in writing papers and automatically format the paper and the bibliography in seconds.

Access is available via GALILEO. You will need to create an account. The trial ends 10/15/2007.

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