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Which information resources can I access from
off-campus?
When attempting to connect from off-campus to the majority of Odum Library's licensed restricted electronic resources, you will
automatically be prompted to enter your VSU BlazeNet User name and password on the "Anywhere Library Access" login screen. For help with BlazeNet User Names and passwords call
229-245-HELP (4357).
Due to license restrictions or application software, there are a few electronic resources that have an individual account/password login or are only available when on campus or in the library and are so noted. When encountering access problems try seeking help from Ask a Librarian or filing a connection problem report.
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How do I report GALILEO problems?
If you are encountering problems in GALILEO, when in GALILEO select the top header Contact Us link and file a report.
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Are there recommended Browsers?
Many of the locally licensed subscription databases including those within
GALILEO (Browser/Software) , utilize advanced features, JAVA applets,
live objects, and JavaScript, that give the best results when viewed with the latest version of either Microsoft Internet Explorer,
Netscape Navigator, Mozilla Firefox. More Browser recommendations and configuration help are available from Getting Started with Vista
and BlazeNet select the Having problems logging in?
Click here link.
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Who do I contact to report library electronic resource access problems?
If you are a Valdosta State University student, staff or faculty member, you may wish to complete an online form to Report Trouble
Connecting to an Electronic Resource. If you are encountering problems in GALILEO, when in GALILEO select the top header Contact Us link and file a report.
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I am unable to open or view PDF files on my computer, why?
If you are printing blank pages in Adobe Acrobat Reader, use the Adobe Acrobat Reader print icon rather than your browser's print icon. When saving or printing PDF documents from within a Web Browser (Internet Explorer, Netscape, Mozilla, etc.) you MUST use the buttons in the PDF viewer (directly above the document window). Using the Browser controls will only print the first page of the PDF document.
If you are printing pages with mirror image of the text in Adobe Acrobat Reader, select the Print as Image in the printer dialog box.
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What can I do when blank pages are printed?
Try these solutions to common printing problems.
If you are printing blank pages on an Internet web site, select Print Frame from the File drop-down menu.
If you are printing blank pages in an EBSCO or other electronic resource, use the print icon in the bottom frame.
GALILEO Computer Configuration instructions has a section that addresses necessary Plug-ins for viewing documents.
If none of the above is helpful, please complete a Technical Support request
directed to Library Automated Systems staff.
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What about saving files?
Users are encouraged NOT to save files locally (i.e. Desktop, My Documents, C:/) on the workstations
in Odum Library Computer Labs, because user
profiles are deleted at the end of each logon.
Users are encouraged to save files in the following ways:
USB drive or CD-R or CD-RW:
USB flash drives and CD-Rs and other items are available for purchase
at the Circulation Desk.
E-mail file attachment:
Another alternative is to e-mail the file to yourself as an attachment
for later saving or printing somewhere else.
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Does VSU have a technology helpline?
Yes! You can contact the Information Technology Helpdesk at (229) 245-4357 during the hours as posted on the Helpdesk web site with
many more FAQ's, technical tips and directions concerning recommended software and etc. You also have the option of completing the
Helpdesk Request Form.
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Where can I get more Library technical help?
Please complete a Technical Support request directed to Library Automated
Systems staff or during business hours telephone,
229-333-5868.
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