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About Us

The goal of the VSU Information Technology Helpdesk is to provide resolution of hardware and software problems in a timely and effective manner.

Every individual who uses information technology, from the experimenter and early adopter to the resister, has questions at one time or another. These problems and questions are often frustrating to solve, particularly where there is confusion about who to call. The VSU Information Technology Helpdesk will provide a single focal point for problem resolution.

If you have questions or comments about the Information Technology Helpdesk feel free to contact us.

Helpdesk
Information Technology
  • Helpdesk Staff
    • Meet the IT Helpdesk staff.
  • Job Opportunities
    • If you are interested in applying for a job with the IT Helpdesk, please check out the guidelines and the application process in this section.
  • IT Effectiveness Training
    • The Division of Information Technology and Distance Learning have been recognized by both the University System of Georgia and Blackboard, the publishers of WebCT, for a hybrid-style training program pioneered at the Helpdesk.
  • Chancellor’s Customer Service Award
    • In Fall of 2008, the Helpdesk was recognized as a Chancellor's Customer Service Gold Level Award winner for implementing a continuous-improvement environment in order to achieve quality client service and improve student retention.

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