Common Questions
- Eligibility
- Ordering
- Pickup
- Policies
Who is eligible for home use software?
Home use software is only available to employees of the university with the following roles:
- Faculty
- Staff
- Administration
- Casual laborers
- Graduate assistants
In order to qualify, you must be an active employee who has been employed with the university for at least one (1) week.
Are students eligible for home use software purchases?
The contract with our distributors does not take students into account under its terms and conditions. Thus, students are not eligible for this offer unless they are also graduate assistants. Students who are interested in educational pricing when purchasing this software should contact the VSU Tech Shop.
Are retirees eligible for home use software purchases?
The contract with our distributors only takes into account currently active employees. In fact, as part of the license agreement, users are expected to remove home use software from their computers when they terminate employment with Valdosta State University. Thus, retirees are not eligible for this offer.
What should I do if I have multiple computers?
The contract with our distributors states explicitly that we are only allowed to provide one (1) copy of each software package to each employee for use on one (1) computer. Employees interested in educational pricing for software on additional computers should contact the VSU Tech Shop.
What should I know prior to placing an order?
- This offer is only available to active faculty, staff, administration, casual laborers, and graduate assistants.
- You must be employed for at least one (1) week prior to beginning eligibility.
- Each person is eligible for one (1) copy of each software package for installation on one (1) computer.
- If you are interested in purchasing Windows 7, we strongly recommend running the Microsoft Upgrade Advisor prior to making a purchase. This program will let your know what hardware and software will encounter issues if you proceed with an installation. Also, this program will help you determine whether you need to purchase the 32-bit or 64-bit version for your computer.
- If you are sending someone to pick up the software on your behalf, please use the instructions listed in our Proxy Pickup Order Placement to place the order.
Should I order a 32-bit or 64-bit version of Windows 7?
If you are interested in purchasing Windows 7, we strongly recommend running the Microsoft Upgrade Advisor prior to making a purchase. This program will detect which version your computer can run and will let your know what hardware and software will encounter issues if you proceed with an installation. Also, please note this is an upgrade only disc. If you do not have an operating system installed on your computer, it will not install/activate properly.
What should I know prior to picking up software?
- Please call immediately prior to pick up the software to verify that a manager will be available to process it.
- Please bring your VSU ID Card.
- Please bring a check or money order. We cannot accept any other form of payment.
- Software is not eligible for refund after the package has been opened.
Can someone pick up the software for me?
Another person can pick up the software on your behalf if you have specified them as your proxy pickup. Please use the instructions listed in our Proxy Pickup Order Placement to place the order.
Why didn't I get a Mathematica CD?
The Mathematica software package is not distributed as a CD, but instead as a digital download. Once we have processed your order, you will be sent an e-mail at your VSU E-mail account from Wolfram, the publisher of Mathematica. This e-mail will contain a download link and the product key code that you will need to install it.
Thus, if you are only purchasing Mathematica, you will not need to drop by the Helpdesk to pick up the software. However, please call us to let us know that you have placed an order, as it will still need to be processed in order for you to receive the download e-mail.
How long do I have to pick up an order?
Once you have placed an order, we will hold a copy of the software for pick up for 30 days. After this period, our system will automatically cancel the order and release the software back into the pool for reserve by other employees.
What should I do if the software is damaged?
If the CD or DVD for your software is faulty, please call a manager at the Helpdesk. We will be able to arrange an appointment for you to exchange it for an identical item. Please bear in mind that there may be a delay if we are currently out of stock on that item.
Can I return software I don't want or need?
We can only accept returns on software if the package for the software has not been opened. In order to return an item, please call a manager at the Helpdesk. We will be able to arrange an appointment for you to return the item. Once we have received the item, we will contact the VSU Bursary on your behalf to request a refund.
What should I do if I lose my product key?
If you lose the product key required to install the software, you can log into the same portal you used to place the order. The product key will be listed here. For steps on retrieving the product key, please review our guide for Retrieving a Lost Product Key.
What should I do if I lose the media for the software?
Unfortunately, due to the terms of the contract with our distributors, only allowed to provide one (1) copy of each software package to each employee for use on one (1) computer. Thus, we are unable to provide additional or replacement copies. Employees who are interested in educational pricing on additional copies of software should contact the VSU Tech Shop.
How long can I use the software?
The contract with our distributors only takes into account currently active employees. In fact, as part of the license agreement, users are expected to remove home use software from their computers when they terminate employment with Valdosta State University.