Home > Administrative Offices > Information Technology > Helpdesk > Guides > Home Use Software Purchase Portal > Retrieving a Lost Product Key
Retrieving a Lost Product Key
Step 1:
Go to the Home Use Software Purchase Portal.
Step 2:
Click the Click Here to Login button.
Step 3:
Click the link titled Click here if you are a first time user or having password problems if:
- You have never used the Home Use Software Purchase Portal before.
- You have changed your Blazenet password since the last time you logged into the Home Use Software Purchase Portal.
If neither of these conditions apply, skip to step 5.
Step 4:
Enter your current Blazenet username and password. Then, click the Submit button.
Step 5:
Enter your current Blazenet username and password. Then, click the Login button.
If you are attempting to cancel an order, skip to step 7.
Step 6:
Click on the My Purchases tab.
Step 7:
Click the View Order link next to the order id number you wish to view the product key for.
Note: For the purposes of this screenshot, the Order Id number has been removed.
Step 8:
On the right side of the screen, your product key will be displayed.
Note: For the purposes of this screenshot, the product key has been removed.
Problems or Questions?
If you are having difficulty please contact the VSU IT Helpdesk at (229) 245-4357 or via e-mail at helpdesk@valdosta.edu.