Home > Administrative Offices > Information Technology > Helpdesk > Guides > Blazeview / WebCT Vista Tutorial

Blazeview / WebCT Vista Guides

Blazeview / WebCT is an online educational environment, better known as a course management system. Simply put, it is a web-based application used to make and host course web sites.

Helpdesk Support

The VSU IT Helpdesk will provide you with assistance in preparing your computer to access Blazeview / WebCT and can help you in the case that you have forgotten your Blazeview / WebCT password.

First Time Users Guides

Advanced Tutorials

Troubleshooting

Having the Choice of Whether to Open, Save, or Cancel the File being Downloaded
- Symptoms: You are not prompted to choose whether to open or save a file you are downloading
Avoiding Shortcut Attachments
- Symptoms: Recipients report that they are receiving a .lnk file instead of the intended attachment
  .

Distance Learning Support

Distance Learning provides administrative support for features found within Blazeview / WebCT. For advanced or after hours assistance, please review the guides below.

Known Technical Issues | Frequently Asked Questions | Technical Assistance Request Form

Guide	Symptoms
Login Issues	You receive an error message saying that your username and password are incorrect.
Logout Issues	You are returned to the Blazeview / WebCT login page.
Browser Crash Issues	Your web browser crashes when you attempt to access Blazeview / WebCT.
Missing Classes	The class you are attempting to access does not appear in Blazeview / WebCT.
Java Issues	You experience errors when: Attach files Posting discussions Send mail
Chat Sessions	You cannot enter a chat or whiteboard session .
Resubmitting Assignments	You receive an error message when submitting an assignment saying you have already submitted the assignment.
File Download Issues	You are sent to a blank page when you attempt to download a file.