Home > Administrative Offices > Information Technology > Helpdesk > Guides > Windows Live > Sending Message Header Details to a Technician

Sending message Header Details to a Technician

Step 1:

You must be successfully launched Office Outlook Web Access to complete these steps. If you have not already done so, please follow the steps in our Launching Office Outlook Web Access guide.

Once you have done so, double-click the message you wish to obtain the header details from.

double click the message you wish to get headers from

Step 2:

The message will open in a separate window.

Click the Message Details button. (Note: It should be an icon that resembles an open envelope with a document next to it.)

Step 3:

A pop-up window will appear.

Highlight the entire contents of the Internet Mail Headers textbox.

Press and hold the CTRL key on your keyboard. While continuing to hold this key, press the letter C on your keyboard. Then, release both keys. (Alternately: you can right click and select copy.)

Click the Close button.

Then close the message by clicking the X button on the message window.

copy the information, then click close. then close the message window

Step 4:

Click the New button to compose a new e-mail message.

Step :

In the field labeled To... type in helpdesk@valdosta.edu

Click in the body section of the e-mail.

Press and hold the CTRL key on your keyboard. While continuing to hold this key, press the letter V on your keyboard. (Alternately: you can right click and select paste.)

Finally, click the Send button.

address themessage to the helpdesk. paste the information, then click send

Congratulations! You have successfully sent message header details to a technician!