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Unblocking E-mail Addresses in BlazeNet

Symptoms:

E-mails from a particular e-mail address are not being received in Blazenet. However, all other e-mails are being received normally.

Cause:

The university employs two levels of address blocking for Blazenet:

Spam blocking by Ironport, our campus spam filter
Address blocking in Blazenet

If either of these systems are blocking the address, you will not be able to receive e-mail in Blazenet from it. To verify that Blazenet is not blocking the sender, please use the steps listed below:

Step 1:

Step 2:

Click on the e-mail icon in the upper right of the BlazeNet screen.

Step 3:

When the E-mail Center windows opens, click on the Options tab.

Step 4:

In the E-mail Options tab, click on the link labeled Block Addresses.

Step 5:

Select the address you wish to unblock from the Blocked Addresses list shown on the right hand side of the Block Addresses screen.

Step 6:

Click on the Remove button, underneath the Blocked Addresses list.

Step 7:

When you are finished unblocking addresses, click the OK button to return to the E-mail Options screen. To return to your Inbox, click on the E-mail tab.

Congratulations! You have successfully verfied that Blazenet is not blocking the address. If this does not correct the issue, please contact the Information Technology Helpdesk at helpdesk@valdosta.edu or 229-245-4357 so we can verify that Ironport is likewise not blocking the address.