Home > Administrative Offices > Information Technology > Helpdesk > Guides > Blazenet Tutorial > Unblocking E-mail Addresses
Unblocking E-mail Addresses in BlazeNet
Symptoms:E-mails from a particular e-mail address are not being received in Blazenet. However, all other e-mails are being received normally.
Cause:The university employs two levels of address blocking for Blazenet:
If either of these systems are blocking the address, you will not be able to receive e-mail in Blazenet from it. To verify that Blazenet is not blocking the sender, please use the steps listed below:
Step 1:Login to BlazeNet. Step 2:Click on the e-mail icon in the upper right of the BlazeNet screen. Step 3:When the E-mail Center windows opens, click on the Options tab. Step 4:In the E-mail Options tab, click on the link labeled Block Addresses. Step 5:Select the address you wish to unblock from the Blocked Addresses list shown on the right hand side of the Block Addresses screen. Step 6:Click on the Remove button, underneath the Blocked Addresses list. Step 7:When you are finished unblocking addresses, click the OK button to return to the E-mail Options screen. To return to your Inbox, click on the E-mail tab.
Congratulations! You have successfully verfied that Blazenet is not blocking the address. If this does not correct the issue, please contact the Information Technology Helpdesk at helpdesk@valdosta.edu or 229-245-4357 so we can verify that Ironport is likewise not blocking the address.
|