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IT Helpdesk Customer Service Survey

Purpose: In an effort to help improve and understand your needs at the VSU Information Technology Helpdesk. We have compiled a short survey. The survey should not take more than 5-10 minutes to complete. We thank you for taking the time to complete the survey and appreciate your input. Your participation is voluntary and anonymous. You may skip any question or stop taking the survey at any time.

Required Fields (marked in red): None.

1. The VSU IT Helpdesk technicians are courteous and professional.

 Strongly Disagree
 Disagree
 Neutral
 Agree
 Strongly Agree
 Not Applicable

2. The VSU Helpdesk answered my question in a timely manner.

 Strongly Disagree
 Disagree
 Neutral
 Agree
 Strongly Agree
 Not Applicable

3. The solution provided by the VSU Helpdesk answered my question or fixed my problem.

 Strongly Disagree
 Disagree
 Neutral
 Agree
 Strongly Agree
 Not Applicable

4. Based on your call or calls, how knowledgeable was the Helpdesk technician?

 Very Knowledgeable
 Somewhat Knowledgeable
 Not Very Knowledgeable
 Does Not Apply

5. If required, the VSU Helpdesk followed-up with me to be sure my problem was resolved.

 Strongly Disagree
 Disagree
 Neutral
 Agree
 Strongly Agree
 Not Applicable

6. I have accessed the Helpdesk web site and found it helpful.

 Strongly Disagree
 Disagree
 Neutral
 Agree
 Strongly Agree
 Not Applicable

7. If you have sent an email inquiry to the Helpdesk, how satisfied were you with the response time?

 Very Satisfied
 Satisfied
 Neutral
 Dissatisfied
 Very Dissatisfied
 Does Not Apply

8. What is your overall satisfaction with the Helpdesk services?

 Very Satisfied
 Satisfied
 Neutral
 Dissatisfied
 Very Dissatisfied

Please enter any additional comments or suggestions for improvement:


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