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Reprint Report Form

Please use this form to submit reports when you issue a reprint to a client. Please keep in mind:

There will be no cash refunds nor will funds be credited to the 1Card account. Prints however can be replaced due to equipment malfunction such as paper jams or poor quality prints will be made available. Requests for print replacements can be made to respective computer lab monitors or the IT Helpdesk.

Reprints will be offered under the following circumstances:

  • Paper jams
  • Streaks, blurs or smudges
  • Light, faded or poor image quality
  • Print paid for but not released
  • Nonsensical or illegible printing
  • Any equipment or system error

Reprints will NOT be offered under the following circumstances:

  • Too many pages
  • Misspelled words
  • Wrong page numbers
  • Printed wrong document
Client's Name:
Client's E-mail:
Client's Phone Number:

Printer Location:
Note: this field reports it's name as recipient on the error screen

Date of Incident:
Time of Incident:
Guest Card Number (If available):

Number of Pages Reprinted:

Reason for Reprint Paper Jam
Streaks
Poor Image Quality
Print Paid for but Not Released
Illegible Print
Other Equipment or System Error (Please specify below)
Other Reason for Reprint Details

Your Name
Security Image
 

If a client is unwilling to accept a reprint and the circumstances above do not apply, please use the Card Reader Credit Request Form instead.