About Us
Table of Contents:
Mission Statement
The goal of the VSU Information Technology Helpdesk is to provide resolution of hardware and software problems in a timely and effective manner.
Every individual who uses information technology, from the experimenter and early adopter to the resister, has questions at one time or another. These problems and questions are often frustrating to solve, particularly where there is confusion about who to call. The VSU Information Technology Helpdesk will provide a single focal point for problem resolution.
If you have questions or comments about the Information Technology Helpdesk feel free to contact us.
Helpdesk Staff
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Helpdesk Coordinator Benjamin Li is a graduate of Valdosta State Univeristy and Valdosta Technical College. While attending VSU, he earned a Bachelor of Applied Science degree with a major in technical studies. Upon graduation, he was employed as an adjunct instructor teaching computer information systems courses for the Business Education department of Valdosta Technical College. He is currently a Computer Support Specialist II and the Helpdesk Coordinator at Valdosta State University. As the Helpdesk Coordinator, Benjamin Li maintains the development and daily operations of the VSU IT Helpdesk. In addition, he coordinates the efforts between the Helpdesk and other branches of IT as well as with other departments and organizations at the university to ensure that the technical service needs of our clients are met. |
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Helpdesk Manager Corey Wasley has been named the IT Helpdesk Manager working closely with Benjamin Li, Helpdesk Coordinator as well as Helpdesk Technicians. Corey started in IT in January, 2009 as a Student Technician. He was promoted to Lead Technician in August, 2009. His primary responsibilities as Helpdesk Manager will be student employment coordination, Helpdesk management after 5:00 pm and communications between IT and IT constituents. He will also continue to maintain exceptional service to VSU faculty, staff and students. Corey is currently a student at VSU majoring in Business. |
Job Opportunities
The Information Technology Helpdesk at Valdosta State University employs a large number of students every semester.
When computer problems occur at the university, the Helpdesk is is the first point of contact.
If you enjoy working with computers and helping others, please consider applying to work at the Helpdesk. Join us on the frontlines of computer-related problem-solving.
If you are interested, please apply online through the Student Success Center's Student Employment Management System (SEMS).
Honors and Projects
- Alignment of IT Internship and Institutional QEP Goals
(2012)
- Coming Soon
- The Helpdesk was selected to present a lecture on opportunities for undergraduate students to pursue professional growth within their areas of focus through customized internships with the Division of Information Technology.
- The Helpdesk conducted a study, as part of the Chancellor's Lean Six Sigma for Higher Education initiative, in order to analyze the process of account creation and computer deployment for new employees.
- Enhancing Academic Interactivity Through Quandary (2010)
- The Helpdesk was selected to participate in a poster session and demonstration for Quandary, a program used to generate interactive scenarios for teaching and training, at the 2010 Online Lifeline Conference.
- Enhancing Classroom Interactivity Through TurningPoint Anywhere (2010) - Coming Soon
- The Helpdesk conducted faculty development seminars in summer of 2010 to familiarize instructors with the process of developing ad-hoc classroom activities through the Turning Technologies student response clicker system.
- Chancellor’s Customer Service Award (2008)
- In Fall of 2008, the Helpdesk was recognized as a Chancellor's Customer Service Gold Level Award winner for implementing a continuous-improvement environment in order to achieve quality client service and improve student retention.
- IT Effectiveness Training (2006)
- The Division of Information Technology and Distance Learning have been recognized by both the University System of Georgia and Blackboard, the publishers of WebCT, for a hybrid-style training program pioneered at the Helpdesk