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Technical Assistance
This page includes a list of technical assistance resources. The information in the self-sevice section is meant to answer some of your questions and provide you with steps you can try on your own to correct the issue during the hours the Helpdesk is closed. Requests for assistance are online forms to be submitted for issues that cannot be corrected over the phone or through the use of self-service assistance guides.
Self-Service Assistance
- Step-by-Step Tutorials
- Step-by-step tutorials are instructional documents meant to guide clients through common computing tasks.
- Frequently Asked Questions
- This section includes the answers to most questions commonly asked to the Helpdesk.
- Useful Links
- The useful links section contains a list of off-campus self-instruction resources not maintained by Valdosta State Univeristy.
Requests for Assistance
- Password Reset Form
- If you either do not know or have forgotten any of your VSU-related passwords, submit this online form to request to have it reset.
- NOTE: The IT Helpdesk does not handle Banner passwords. If you need assistance, please contact the Office of the Registrar at 229-333-5727 or by e-mail at registrar@valdosta.edu.
- WebCT Help Request Form
- For assistance with WebCT Vista, our online course system, please submit a request using this online form.
- IT Helpdesk Request Form
- For all other IT Helpdesk technical assistance requests, please use this form.