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Financial Aid Survey

This survey is being conducted to enable us to get a better idea of student concerns and questions regarding the services of the Office of Financial Aid. Participation is voluntary and all responses will be anonymous. Please respond to the following questions regarding your experiences with the Office of Financial Aid only, which is responsible for processing your aid application and making your financial aid award.

Your Aid Status:
1. Please indicate below the types of financial assistance you are receiving. (mark all that apply)
Grant Scholarship
Loan Work Study
HOPE Did not apply for aid
Did not receive aid  

Printed Information about Financial Aid:
2. Did you receive any printed or web based information about financial aid programs, policies, and application procedures?

3. Please assign a grade to the usefulness of this information to you and/or your family.

Telephone Services:
4. During the past year, how many times have you or a family member telephoned the financial aid office?

5. Please indicate the reasons for your call(s). (mark all that apply)
Check on FAFSA and/or request forms
Check on HOPE
Seek information on scholarships
Check on loan (student or parent)
Seek information on work-study employment

6. Have you had any difficulty getting through to the right person when you called the financial aid office?

7. Please indicate the reason(s) for this difficulty. (mark all that apply)

Persistent busy signal
 On hold for too long
Referred to the wrong person Received recorded message and could not get through to staff member

8. If you left a message for someone was your call returned in a prompt manner (within 24 hours)?

Walk-in Service:
9. During the past year, how many times have you visited the financial aid office on a walk-in basis?

10. On average, how many minutes have you had to wait before you were helped?

11. Please indicate all reasons for your visit(s). (mark all that apply)
Check on FAFSA and/or request forms
Check on HOPE
Seek information on scholarships
Check on loan (student or parent)
Seek information on work-study employment

12. Were you greeted in a courteous and polite manner?

13. Did you receive helpful answers to your questions?

14. Was the person who assisted you knowledgeable?

Overall Evaluation of Financial Aid Services:
15. How would you rate our financial aid service today?

16. How would you rate an overall, final grade to our financial aid service?

17. How would you rate the financial aid office in comparison to other campus administrative offices you have worked with (admissions, registrar, cashier or bursar, academic or personal counseling, etc)?

General Information about You:
18. What is your current grade level?

19. Are you a transfer student?

20. If yes to #19, how does Valdosta State University Financial Aid Office rate compared to your previous school’s financial aid?

21. What is your enrollment status?

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