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For more information, click on a class title below or scroll down the page
Accounting Fundamentals
Accounting Fundamentals II
Introduction to QuickBooks 2005
QuickBooks Payroll
QuickBooks for Contractors
Introduction To Business Analysis
Creating a Successful Business Plan
Customer Service Fundamentals
Learn to Buy & Sell on eBay
Get Paid to Travel
Professional Sales Skills
Making the Connection: NonProfits and Tecnhology
Mastery of Business Applications
Mastery of Business Fundamentals
High Speed Project Management
Project Management Applications
Project Management Fundamentals
Start and Operate Your Own Home-based Business
Start Your Own Consulting Business
Successful Construction Business Management
Supervision and Management 1
Supervision and Management II
Supply Chain Management Fundamentals
Supply Chain Management Applications
Total Quality Fundamentals
Six Sigma: Total Quality Applications
Principles of Sales Management
Understanding the Human Resource Function
Wow! What a Great Event
Accounting Fundamentals
Demand for accounting professionals currently exceeds supply. If you're interested in increasing your financial awareness and accountability while also gaining a marketable skill, this course is for you. You'll learn the basics of double-entry bookkeeping, while also learning how to
analyze and record financial transactions, as well as prepare various financial reports at the end of the fiscal period. Accounts receivable, accounts payable, payroll procedures, sales taxes, and various
common banking activities will be discussed. We'll cover all the bases, from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period. Suitable for either a small business or an individual household, this course is sure to increase financial awareness and accountability. (2.4 CEUs)
Requirements: Internet access, E-mail, Netscape or Internet Explorer Web browser, Acrobat Reader, and access to a calculator or adding machine.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Accounting Fundamentals II
While it is true that accounting professionals are scarce, those with corporate accounting experience are even more rare. This course will build on the knowledge you gained in Charlene Messier's online Accounting Fundamentals course (or another introductory accounting course) to provide you with a solid understanding of corporate accounting practices.
In Accounting Fundamentals II, you'll explore such topics as special journals, uncollectible accounts receivable, plant assets, depreciation, notes and interest, accrued revenue and expenses, dividends, retained earnings, and various financial reports for corporations.
If you're interested in increasing your financial awareness and accountability while also gaining a marketable skill, this is the course for you.
(2.4 CEUs)
Requirements: Completion of Charlene Messier's online Accounting Fundamentals course (or equivalent experience), a calculator or adding machine, a printer, Internet access, e-mail, and the Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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QuickBooks 2005 - Introduction
QuickBooks is designed for the small to midsized business owner who enjoys Quicken's ease of use but prefers a more traditional approach to accounting. Learn how this well-designed program can make it a snap to set up a chart of accounts, reconcile your checking account, create and print invoices, receipts, and statements, track your payables, inventory, and receivables, create estimates, and generate reports. (2.4 CEUs)
Requirements: QuickBooks Basic 2005 or QuickBooks Pro 2005; Microsoft Windows XP, 2000, or 98; Internet access; e-mail; and the Internet Explorer or Netscape or Firefox Web browser. Note: Although there are a few differences between versions, users of QuickBooks Basic 2004 and QuickBooks Pro 2004 are also welcome to enroll in this course.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Performing Payroll in QuickBooks
Preparing payroll in any small business can be a daunting task. Whether you have one employee or twenty, the federal and state requirements are often the same! However, by using the payroll feature in QuickBooks you can create paychecks, pay tax liabilities and generate dazzling reports with little effort. This course details all the steps needed for proper set-up in QuickBooks from accessing information on the Internal Revenue Service web site to creating a new employee, tracking time and job cost data and generating required forms and reports. If you are already using the QuickBooks payroll feature, this course even includes troubleshooting tips and solutions for common problems and mistakes!(2.4 CEUs)
Requirements: Internet access, E-mail, Netscape or Internet Explorer Web browser, and QuickBooks Pro version 2004. QuickBooks versions 2000 through 2003 and specific industry versions of QuickBooks will also be supported. However, all examples and illustrations in this course will be based on QuickBooks Pro 2004. It is also recommended (but not required) that you sign up for one of the Intuit Payroll Services to update your QuickBooks tax tables. You may qualify for a free, no obligation trial subscription for one of these services. More information will be provided at the start of the course. If you do not wish to sign up for Intuit Payroll Services, you can still complete the course by manually calculating payroll taxes.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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QuickBooks for Contractors
Contractors have many unique bookkeeping issues, so we've designed this course from the ground up to meet the specific accounting needs of the construction industry.
In this six-week course, you'll learn how to use the Premier Contractor Edition of QuickBooks to run your business more efficiently. Lessons are clearly illustrated and include clear step-by-step instructions in plain language so you can get hands-on practice with the features that you're sure to use on a daily basis.
You'll discover how to create custom and professional-looking contract estimates. You'll also learn the different methods available to bill your clients, including how to use the QuickBooks progress invoicing and job-costing features.
You'll find out how to deal with tricky situations like change orders and retainage requirements, and you'll be able to properly set up accounts, items, customers and jobs. All along the way, you'll learn how to avoid many of the big and often costly mistakes contractors commonly make with QuickBooks.
Finally, you'll learn how specific transactions impact all your various accounts, and even some techniques to protect your business from fraud, prepare for tax time, and generate useful and dynamic reports.
(2.4 CEUs)
Requirements: QuickBooks Premier Contractor Edition 2004, completion of our online Introduction to QuickBooks course (or equivalent QuickBooks experience), Internet access, e-mail, and Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Introduction to Business Analysis
Give yourself an employment advantage by developing analytical skills that are consistently in high demand. This course will teach you powerful quantitative methods that will have you making better, more informed, and more effective business decisions. The days of making critical business decisions by instinct or coin toss are long gone. If you are planning a career in business, you cannot afford to miss this course!
(2.4 CEUs)
Requirements: Internet access, E-mail, Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Creating a Successful Business Plan
Turn your business ideas into a solid plan for financing and long-term success. Committing your idea to paper in the form of a business plan not only increases your chances of obtaining financing, but also in keeping your business strategically focused. With the support of your instructor and a network of like-minded students, you'll work through all of the major components of a business plan and emerge with your first draft in hand. And most importantly, you will have completed the first--and most difficult--step on the path to small business success.
(2.4 CEUs)
Requirements: Internet access, E-mail, Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Customer Service Fundamentals
Develop new skills in identifying and satisfying customer needs, and become an indispensable asset to any organization. In this six-week online course, an experienced instructor will help you discover and master the essentials of customer service. You’ll become proficient with key customer service concepts, including target marketing, voice of the customer, market segmentation, the marketing mix, and quality function
deployment. You’ll learn the best ways to measure customer service, apply the principles of consumer behavior to your business, and differentiate between industrial and consumer marketing.
You’ll also learn how to support new product introductions, satisfy international customers, work in a call center, and minimize customer complaints. You will become familiar with different forecasting methods, and you’ll find out how to apply technology in your customer service department. This course will clarify your role as a customer service ambassador and help you reduce customer dissatisfaction and meet customer needs.
Requirements: Internet access, e-mail, and Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Learn to Buy & Sell on eBay
Online auctions match buyers with sellers in a global marketplace for almost any item. If you've ever dreamed of working from home or just earning extra income by buying and selling goods online, our experienced instructors will guide you every step of the way. You'll learn how to create titles that get noticed, how to craft advertising copy that sells items quickly and for top dollar, and how to create and upload photos of the items you are selling. You'll also learn how to safely conduct financial transactions, how to accept credit card payments, and how to pack and ship any item hassle-free. If you're a buyer, you'll learn how to value almost any item up for auction, how to get the best possible price, how to protect yourself against fraud, and how to compete effectively against other bidders.
Requirements: Internet access, E-mail, Netscape or Internet Explorer Web browser
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Get Paid to Travel
If you love to travel and enjoy working with individuals, tour directing may be the career for you! As a professional tour director, you can be hired by tour operators to escort groups on local programs, domestic tours, international tours and cruises. You may be on an African safari one week and cruising the Seven Seas the next. If you prefer local work, there’s plenty of opportunity working with local tour operators, destination management companies, and receptive services. You’ll find it challenging, exciting, rewarding, and with never a dull moment!
You’ll learn the how-to of tour directing for part-time and full-time careers. You will gain detailed insight on the job responsibilities of a professional tour director including procedures for group airport check-ins and arrivals, hotel and motor coach procedures, tour briefings, narration, and documentation. Other topics covered include how to deal with tour members, tour safety, and how to handle emergencies effectively. In addition, you’ll also learn about career opportunities that are available for local, domestic and international tour directors, how to locate employers, how to get experience, and most importantly how to get hired. Tourism is the fastest growing industry in the world. Learn how to be part of it today! (2.4 CEUs)
Requirements: Internet access, e-mail, and Netscape or Internet Explorer Web browser. The career is open to all ages. In fact, maturity is often an asset. The main requirement for the business is being able to perform the duties of a tour director, which are taught in this class. The tour director should have energy, good health and have the patience to assist the general public.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Professional Sales Skills
Today, there are no shortages of opportunities for skilled salespeople. In good times or bad, companies never stop looking for sales representatives that can help them meet their financial goals. If you've always dreamed of becoming successful in sales, this course is exactly what you need. You'll learn how to turn prospects into buyers, how to provide proper customer service, how to develop a sales plan, and more! (2.4 CEUs)
Requirements: Internet access, e-mail, Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Making the Connection: Nonprofits & Technology
Reach your nonprofit goals by learning how to establish projects with objectives that reflect your organization’s needs. In this hands-on, highly practical course, you'll choose a project goal, identify the tasks necessary to the completion of that goal, and you'll develop a project plan to determine when things will be done, by when, and by whom.
This course will introduce you to many useful tools for developing a tailor-made process for your own organization based on your specific needs. You'll have access to examples, outlines, procedures, and guidelines for all process phases and project management elements. You'll find out how to clarify project objectives to ensure they meet your nonprofit goals and you'll be able to identify the activities that must be completed to reach your project goals. With this information in hand, you'll be well-equipped to develop a schedule, find volunteers to help out with task responsibilities, detail costs, identify risks, and monitor, track, and control the progress of your projects. You'll also know the best way to assess and validate the results to see if your project objectives have been achieved. (2.4 CEUs)
Requirements: Internet access, e-mail, Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Mastery of Business Applications
Learn the essence of business applications. Understand how marketing differs from sales, how the marketing concept helps a firm succeed, and why consumer behavior is such a challenging topic. Increase your knowledge of the basics of international business and learn about the various options and requirements for success. Discover the nature of information technology and realize how operations management helps
increase efficiency and effectiveness. Learn the definition of quality, discover the nature of Six Sigma and total quality management (TQM), and find out how to implement a quality culture. Understand the nature of project management and learn about the different phases of the project life cycle.
In this six-week online course, you will learn about market segmentation and target marketing. You will find out how culture, operations, and finance vary in the international arena. You'll understand the importance of quality standards and you'll also learn how to optimize the 15 essential elements of project management.(2.4 CEUs)
Requirements: The student must have Internet Access, e-mail, and a Netscape, AOL, or Internet Explorer Web browser. Completion of Tony Swaim's Mastery of Business Fundamentals.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Mastery of Business Fundamentals
Are you interested in acquiring practical business experience in strategic planning, management, and finance without enrolling in an MBA program? This course is for you! You'll understand the significance of strategic planning and discover how external and internal environmental factors affect an organization.
You'll learn about various organizational structures and determine how to use leadership, motivation, and control for maximum impact. You'll understand how successful organizations use performance measurements to stay on track.
You'll also master the fundamentals of accounting and increase your knowledge about key financial terms, cash flow management, financial statements, and cost control. You'll learn the difference between financial and cost accounting.
You'll discover various financial investment models and you'll learn the basics of financial planning and budgeting methods. You'll even gain an understand the basic principles of business law, contracts, and the principal-agency relationship. And you'll explore the forms of business organization and learn about ethics and organizational politics. (2.4 CEUs)
Requirements: Internet access, e-mail, and Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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High Speed Project Management
With accelerated schedules driving many technology projects today, the smart project manager must rapidly retool their skill set. This course offers a breakthrough model for dealing with the realities of managing projects at supersonic speeds. Learn to meet and win the challenges of
truncated timelines, short-staffed project teams, skimpy budgets and crippling risks. (2.4 CEUs)
Requirements: Internet access, e-mail, Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Project Management Applications
Increase your value to your employer by discovering and mastering essential quantitative and qualitative project management applications.
A successful project begins with process definition, data collection, and the scoping of project requirements. Every project ends with a motivated project team able to accomplish objectives on time and within budget. Winning projects rely on accurate cost and time estimates, identification of the critical path, and use of tracking and control tools.
In this course, an experienced Project Management Professional will teach you the same powerful tools and techniques that experienced project management professionals rely on every day.
You'll increase the probability of project success by mastering the tricks of the trade: Earned Value Performance Measurement, Gantt Charts, Network Scheduling, Work Breakdown Structure, and Cost-Volume Analysis.
You'll become proficient at recruiting project team members and empowering them to succeed. You'll understand the stages of team development, and you'll gain skills in developing and motivating team leaders. You'll learn how to understand and relate to an organizational culture and the differing characteristics of its work groups.
You'll also learn about project software, statistics, change management, processes, and estimating. And you'll gain valuable experience with project planning, control and data analysis tools.
The course also includes essential information that will help you prepare for the Project Management Professional (PMP) examination. Certification Magazine identified PMP Certification as "the highest-paying certification" in 2003. (2.4 CEUs)
Requirements:
Completion of Project Management Fundamentals (or equivalent experience). Internet access, e-mail, and Netscape or Internet Explorer Web browser.
Required text:
A Guide to the Project Management Body of Knowledge
Project Management Institute, 2000
ISBN: 1880410230
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Project Management Fundamentals
There are more projects occurring today than at any time in history. Organizations initiate projects to create new computer applications, erect bridges and buildings, improve processes, develop new products, and reorganize company operations. Unfortunately, most organizations do not manage projects well, creating an unprecedented demand for project management practitioners.
If you're organized, perceptive, detail-oriented, and an excellent communicator, you just might have what it takes to succeed in the fast-growing field of project management.
In this six-week course, an experienced Project Management Professional will help you master the essentials of project management. You'll become an indispensable member of your project team by discovering and mastering the critical concepts you need to plan, implement, control and close any type of project.
You'll learn about project politics and ethics, project measurements, and project closure. You'll be able to develop all fourteen sections of a project plan, you'll become comfortable with the project management body of knowledge, and you'll develop a variety of powerful techniques to generate project ideas.
If you're new to project management, this course will provide you with the essential information you'll need to prepare for and complete your first project. If you're an experienced project manager, this course will make you more valuable to your employer by increasing your skills and competencies. (2.4 CEUs)
Requirements: The student must have Internet Access, e-mail, and a Netscape, AOL, or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Start and Operate Your Own Home-based Business
Home-based businesses are the hottest business trend of the decade! Learn how to be your own boss and eliminate the stress of having a job. The benefits of working from home are endless! Earn what you deserve, be independent, have tax deductions, do away with traffic, office politics and more! Learn how to develop the entrepreneurial qualities - motivation, discipline, creativity - that you will need to succeed! This class is a great way to start your own business or enhance the one you already have. (2.4 CEUs)
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Start Your Own Consulting Business
Do you have training or knowledge that could be useful to others? Have you ever considered providing consulting services based upon your background? This course is designed to help those who wish to set up a consulting practice get started. Students will learn the complete
process of starting and operating a consulting practice. The course will begin with students completing several surveys and assessments designed to help them pinpoint the best consulting services to offer. The course then progresses into the business start-up process including issues such as licensing and legalities. Students will then develop a complete business plan for their consulting firm that details finances, pricing policies, contracting, and marketing. The course concludes with a discussion of record-keeping and tax concerns. There will also be an online discussion area where students and the instructor can exchange valuable business ideas and resources. The instructor will keep students updated by citing resources such as books, periodicals, and organizations designed to help small businesses.
(2.4 CEUs)
Requirements: The student must have Internet Access, e-mail, and a Netscape, AOL, or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Successful Construction Business Management
Your contracting business can gain a powerful and permanent advantage over the competition by practicing expert business management. Learn how to build your company's business skills up to the same high level as your trade skills. This course gives you hands-on, practical management tools to help you design and construct a superior business operation that serves your customers better and keeps them coming back. This course will show each person on your business team how to understand your entire operation so they can help improve the management process. Production managers will see how the sales people and estimators rely on their performance to meet timelines and project costs. Finance and administration people will learn how to keep other managers and staff current on critical company operations while keeping a pulse on the financial health of the company. The contractor/owner will discover how each part of the management team can affect and improve total company operations. Discover how to get your management group working as a well-informed team. This course will provide you with clear and simple directions to give your contracting
company the strongest possible business advantage. (2.4 CEUs)
Requirements: The student must have Internet Access, e-mail, and a Netscape, AOL, or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Fundamentals of Supervision & Management I
If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this
course will help you master the basics of business by learning the language of management.
You will learn how to make a successful transition from employee to
manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.
You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.
Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.
(2.4 CEUs)
Requirements: Internet access, E-mail, Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Fundamentals of Supervision & Management II
What does a supervisor or a manager need to know? Have you ever felt technically prepared for a supervisor’s role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way.
In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, we will discuss how you can develop your interpersonal skills, by understanding and dealing with the various people issues that arise at work. We are going to show you how you can understand various personality traits--in yourself and in others--and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more.
You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships. (2.4 CEUs)
Requirements: Completion of Fundamentals of Supervision and Management (or equivalent experience), Internet access, e-mail, and Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Supply Chain Management Fundamentals
Supply chain management professionals play a key role in capturing customer demands, creating forecasts, developing schedules, ordering and managing inventory, controlling production orders, and maximizing customer satisfaction.
This course will help you succeed in the supply chain management field. You will learn which actions to take when confronted by almost any situation. You'll understand how to represent top management's interests on the shop floor, and you'll know how to translate such initiatives as strategic planning, sales and operations planning, and new product introduction into achievable, operational plans.
You'll understand all the necessary elements to fulfill the requirements of a formal supply chain cycle beginning with developing long-range production, sales, and capacity plans and ending with planning, implementing, and controlling daily manufacturing schedules. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP), capacity planning, and production activity control (PAC).
The course also includes essential information to help you prepare for internationally recognized supply chain and materials management certification examinations.
(2.4 CEUs)
Requirements: Internet access, e-mail, and Internet Explorer or Netscape or Firefox Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Supply Chain Management Applications
Learn how to apply the essentials of supply chain management (SCM). Discover the finer points of SCM including: manufacturing strategy, inventory budgeting and management, lean manufacturing, total quality management (TQM), Six Sigma, total employee involvement (TEI), the theory of constraints (TOC), manufacturing technology, and facility selection. Add increased value to your organization by applying these innovative concepts and improving company processes. Learn how to supplement existing supply chain management fundamentals, such as S&OP, MPS, and MRP with cutting-edge, progressive methods. In this six-week online course, you will learn everything you need to improve quality and satisfy customers.
You'll learn about enterprise and distribution resource planning (ERP and DRP), discover statistical process control (SPC), and find out why ISO and the Malcolm Baldrige National Quality Award are so important. You will also learn how to reduce manufacturing set-up time and how to make an effective facility layout.
This course will help you prepare for the internationally-recognized Certified in Production and Inventory Management (CPIM) exam offered by APICS®.
(2.4 CEUs)
Requirements: Completion of Tony Swaim's Supply Chain Management Fundamentals course. Internet access, e-mail, and the Internet Explorer or Netscape or Firefox Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Total Quality Fundamentals
Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of non-quality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
In this six-week online course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.
(2.4 CEUs)
Requirements: Internet access, e-mail, and the Internet Explorer or Netscape or Firefox Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Six Sigma: Total Quality Applications
Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, checksheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis.
In this six-week online course, you will learn how to apply the DMAIC model each step of the way. You'll learn how to define, plan, implement, and close a Six Sigma project. You'll also know how to use process capability and how to apply lean thinking. And you'll understand the basics of advanced Six Sigma tools such as sampling, design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions.
This course will help you prepare for the internationally-recognized Six Sigma Black Belt and Quality Manager exams offered by the American Society for Quality® (ASQ®).
(2.4 CEUs)
Requirements: Completion of Tony Swaim's Total Quality Fundamentals. Internet access, e-mail, and the Internet Explorer or Netscape or Firefox Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Principles of Sales Management
Learn how to deliver superior sales-team results from a sales management veteran. This exciting six-week online course begins with a detailed examination of sales management's roles and responsibilities. The balance of the journey teaches you valuable tips, techniques and strategies for success and reinforces how critical planning is to successful sales management.
You will learn how to prepare and lead better sales meetings and how to resolve team conflict. You'll also learn how to develop sales plans and budgets, recruit and interview new sales professionals, and set team goals and objectives. Finally, you'll have mastered the art of sales training. At the end of this course, you will have almost all of the tools you'll need to effectively motivate and manage sales teams.
Requirements: Internet access, e-mail, and Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Understanding the Human Resource Function
No matter what role we play in an organization, we are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered. (2.4 CEUs)
Requirements: Internet access, E-mail, Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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Wow, What a Great Event!
Learn how to create and coordinate successful special events. Develop skills, find resources and gain confidence to plan and produce any size or type of event. This course reveals proven tips, tools, techniques, and procedures used by experts and master event planners to help you avoid embarrassing and costly planning errors or production mistakes.
You'll discover how to select the right suppliers for food, decorations, entertainment, and you'll learn how to effectively employ them within your own budgetary constraints. You'll get easy access to event industry information compiled by and for professional event planners. We'll even point you in the right direction to meet other event and meeting planners and to join a professional association or industry group. You'll be so excited with your newly gained confidence and expertise that you'll want to start planning your next event even before this course is over. (2.4 CEUs)
Requirements: Internet access, e-mail, and Netscape or Internet Explorer Web browser.
Dates:Click here for schedule
Time: At your convenience at home or by appointment at the VSU Continuing Education Computer Lab
Location:Online
Fee:$85
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