Honors and Projects

Chancellor’s Customer Service Award (2014 & 2008)

In Fall of 2014 and 2008, the Helpdesk was recognized as a Chancellor's Customer Service Gold Level Award winner for implementing a continuous-improvement environment in order to achieve quality client service and improve student retention.

Alignment of IT Internship and Institutional QEP Goals (2012)   - Coming Soon

The Helpdesk was selected to present a lecture on opportunities for undergraduate students to pursue professional growth within their areas of focus through customized internships with the Division of Information Technology.

New Employee Processing, a Lean Six Sigma for Higher Education Project (2011)

The Helpdesk conducted a study, as part of the Chancellor's Lean Six Sigma for Higher Education initiative, in order to analyze the process of account creation and computer deployment for new employees.

Enhancing Academic Interactivity Through Quandary (2010)

The Helpdesk was selected to participate in a poster session and demonstration for Quandary, a program used to generate interactive scenarios for teaching and training, at the 2010 Online Lifeline Conferences.