Removing Profiles

Symptoms:

When attempting to set up an account on Outlook, the following message is received: "You have a previous version of the Microsoft Exchange Messaging Service. Create a new profile."

Cause:

A previous Microsoft Exchange profile is still active.

Step 1:

Make sure that Outlook is closed.

 

Step 2:

Click the Start button. Then, click Control Panel.

Click on start then control panel

 

Step 3:

Click Mail.

Click mail

 

Step 4:

A menu will pop up. Click Show Profiles...

Click show profiles

 

Step 5:

Click on the profile you wish to remove. Then click Remove.

select the profile you wish to remove. then click remove

 

Step 6:

At the next pop up, click Yes.

click Yes

Congratulations! You have successfully removed a profile in Outlook. If this does not correct the issue, please contact the VSU IT Helpdesk athelpdesk@valdosta.edu or at 229-245-4357.

Please note that our work request system can only accept emails sent from a VSU email address.