FAQ

  1. What accounts are on my card?

  2. How do I add money from my debit card to my Flex account?

  3. Is there any other way to add money to my card?

  4. How much does a new 1 card cost?

  5. What forms of payment do we accept in the office?

  6. What do I need to have with me to purchase a new one card?

  7. How can I check my balance and see my transactions on my 1 card?

  8. How can I get the remaining balance refunded back to me?

  9. Does my FLEX stay on my card all year?

  10. Who can the VSU 1Card be used by?

 

 1. What accounts are on my card?

  • FLEX
  • Dining Dollars
  • Print money (print money can only be viewed on a printer in library or computer lab)

2. How do I add money from my debit card to my Flex account?

If you are a student:
  • Log in to the Online Card Office with student’s active directory
  • Add money any amount -- $15 is the minimum deposit (we do not accept American Express)
If you are a parent or relative:
  • Go to the Online Card Office website
  • Click on the “Make a Guest Deposit” button
  • Enter the students First and Last Name and VSU email address
  • Add money any amount -- $15 is the minimum deposit (we do not accept American Express)

3. Is there any other way to add money to my card?

  • Yes.  Students can add cash or check (no minimum) to their card in the One Card Services Office
  • Cash (no minimum) can be loaded onto cards at VTS machines at Langdale and Hopper Hall.

4. How much does a new 1 card cost?

  • First one card is no charge in the office
  • Any card after that is $20

5. What forms of payment do we accept in the office?

  • Cash, Check, or Flex

6. What do I need to have with me to purchase a new one card?

  • Two forms of identification (one government issued with a picture)

7. How can I check my balance and see my transactions on my 1 card?

  • Log in to the Online Card Office
  • Balance is at bottom of receipt after each transaction is made

8. How can I get the remaining balance refunded back to me?

  • Student must have at least $25 in their account to get a refund
  • Go to the Flex Refund Request Form  Fill out form
  • Takes 11 days to process
  • Sent out by Bursary in whatever form student has set up with them to receive refunds (check or direct deposit)

9. Does my FLEX stay on my card all year?

  • Flex stays on a student’s 1 card from summer to fall and fall to spring, but does not roll over from spring to summer.
  • At this time, students must fill out a Rollover Form, or if their balance is over $25 it will automatically be refunded back to them at the end of the semester.

10. Who can the VSU 1Card be used by?

  •  An individual’s 1Card and all associated privileges may be confiscated and/or suspended as a result of allowing any other person(s) to access said individual’s card for any reason.  VSU 1Cards should never be used by anyone other than the person to whom the card and associated privileges have been assigned.