FAQ

  1. What accounts are on my card?

  2. How do I add money from my debit card to my FLEX account?

  3. Is there any other way to add money to my card?

  4. How much does a new 1Card cost?

  5. What forms of payment do we accept in the office?

  6. What do I need to have with me to purchase a new 1Card?

  7. How can I check my balance and see my transactions on my 1 card?

  8. How can I get the remaining balance refunded back to me?

  9. Does my FLEX stay on my card all year?

  10. Who can use my VSU 1Card?

 

 1. What accounts are on my card?

  • FLEX
  • Meal plan and Dining Dollars
  • Print money (print money can only be viewed on a printer in library or computer lab) *To report issues with print money, please visit the IT Help Desk Printing Issues Page.

2. How do I add money to my FLEX account with a debit/credit card?

If you are a student:
  • Log in to the Online Card Office with student’s active directory
  • Add money any amount -- $15 is the minimum deposit (we do not accept American Express)
If you are a parent or relative:
  • Go to the Online Card Office website
  • Click on the “Make a Guest Deposit” button
  • Enter the students First and Last Name and VSU email address
  • Add money any amount -- $15 is the minimum deposit (we do not accept American Express)

3. Is there any other way to add money to my card?

  • Yes.  Students can add cash or check (no minimum) to their card in the 1Card Services Office.
  • Cash (no minimum) can be loaded onto cards at VTS machines at Langdale, Hopper Hall, the Student Union, and Odum Library.

4. How much does a new 1 card cost?

  • First VSU 1Card free
  • All replacements are $20

5. What forms of payment do we accept in the office?

  • Cash, check, or FLEX

6. What do I need to have with me to purchase a new one card?

  • Two forms of identification (one must be a government-issued photo ID)

7. How can I check my balance and see my transactions on my 1 card?

  • Log in to the Online Card Office
  • Balance is at bottom of receipt after each transaction is made

8. How can I get the remaining balance refunded back to me?

  • Student must have at least $25 in their account in order to receive a refund
  • Go to the Flex Refund Request Form and submit
  • Takes 11 days to process
  • Sent out by Bursary in whatever form student has set up with them to receive refunds (check or direct deposit)

9. Does my FLEX stay on my card all year?

  • FLEX funds remain in the account from summer to fall and fall to spring; funds do not roll over from spring to summer.
  • Before the end of spring semester, students must complete the Rollover Form, or if their balance is over $25 it will automatically be refunded back to them at the end of the semester.

10. Who can use my VSU 1Card?

  •  An individual’s VSU 1Card and all associated privileges may be confiscated and/or suspended as a result of allowing any other person(s) to access said individual’s card for any reason.  The VSU 1Card should never be used by anyone other than the person to whom the card and associated privileges have been assigned.